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H&R Block Online

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Madel of Alvarado TX (04/22/08)
I purchased the Basic software in January 2008 to file my taxes. I did my income tax and IRS aprroved on Feb 13, 2008 for the amount of 811.00 I was supposed to receive the amount of 781.01 because HR offers a simple pay deposit, this means, you don't pay out of your pocket until you received your income tax and they deduct the 29.99 from your refund.

I receive a wire transfer on 2/21 for the amount of 491.05 sinceday it has become a nightmare I reported my case on 3/02 at 7:30 am and the CSR accepted that HR BLOCK sold a defective product with wrong routing numbers. They assigned me case number 1171524. I had made 20 phone calls with a wait from 12-50 minutes and they transfer me from dept to dept and nothing gets done.

I am concerned now because my rebate is going to get into HR PHONY account. I've already mailed out a letter to IRS to the fraud department and noting has been done. HR acknowledges they sold a bad product and even with the online updates the routing numbers and accounts were fake. Also why did they wire me some money a day before the irs deposited their money into their accounts?

Christohper of Jersey City NJ (03/04/08)
I filed my taxes online, using Tax Cut. I paid for the premium package which stated it Efiled both your federal and state returns. However, it wasn't until after my payment was processed that I received an email stating they could not Efile my state taxes. As I understand it, this is what they are offering as a service, not just the software to print out the pages, otherwise it would state so. After speaking with an HR Block Supervisor at the technical support center, I was told the Efiling was free with the purchase of the package and that it is not guaranteed. I believe this is fraud, or some sort of disillusionment or false advertisement. I only wanted a portion of what I paid for the filing returned (that belonging solely to the state portion for services not rendered) and James said he could not. After speaking with an online consultant about the specific problem concerning why my NY state return was rejected, which is also part of the package, she could not answer and just read what technical error message on her computer report, but could not offer any help and just said I would have to mail it in. This is not what I paid for.

It will takes almost a month now to get the funds from my state return as opposed to the expeditious time efiling offers, and I'm also out the money I paid for such services.

R of Edison NJ (02/26/08)
I used their online service to Efile a New York State return. The return was denied because of a problem with wages earned in Yonkers as a non-resident. No matter what options I used with the online program, I could never get the return corrected. I decided to research the problem. After gathering all the details I still could not correct the problem even though I new exactly what the problem was. H & R Block has an online chat service that you can use to try to correct any problems. Well, although I dealt with 3 different individuals, the problem never got corrected. The first 2 just terminated the online connections when they could not fully help.

I finally had one guy go step by step with me, and when he realized that I had correctly chosen all the options and that my complaint had merit, he asked me to call him on an H&R Block phone that he provided. When I called, I was told that the individual did not work there. He basically steered me to a dead end. So not only did their online program seem to have a fault, but their assistants did not provide any real help. Looks like they merely guide you through some procedures, and when that does not work they cut you off. Folks, do not use H & R Block. Remember you have been forewarned.

I had to complete my taxes on my own and paper file. Unless I can get the credit card company to reverse the charges, I am out $29.95

James of Highland Park MI (02/23/08)
I used the online version of the TaxCut Program to complete my taxes. My federal was successful, however my state was rejected. HR Block claims that it's not their fault, but my state's. Since TaxCut claims that they are in sync with the IRS and the states, they should be aware of any errors or problems that may occur. None such luck. When I did the check for errors procedure, the response from the program was that all was well and that they were ready for efile. However, there was a problem that TaxCut has known about and alerted me to the problem. Of all the free and lesser priced programs, I chose this one, not once, but three times. TaxCut, you're OUT! Only bad publicity with me as I spread the news!

Just false claims about what they can do....

Charles of Atlanta GA (02/23/08)
I used their on-line tax services, and I was told that I would have my money in 3-5 business days, and that was about 1 1/2 weeks ago. I still have not received my money. I have been calling every single day, and they keep coming up with different lies. If this continues, I will file a law suit because instead of them sending the money to my personal account, they sent it to their bank to get their money out. They don't deserve the money because the only thing they did was push a button.

I am behind on my bills, and I really need MY money.

Carl of Ridgway PA (02/21/08)
I tried filing my 2007 income tax return with H&R Block Tax cut February 1, 2008. Everything was fine until I got to the 8910 form needed for Hybrid car purchase. Could not finish the return until the form was available. Was told it would be available February 18. On that date I was told the form is still not available and would have to wait until February 21. I went on the IRS website, and the form was available. I tried to complete my return today, February 21, and the form is still not available with HRB. I used their ask a-question-screen and was told I would have to pay the $19.99 before I could ask a question. Why should I have to pay for something I have not received? I have been an H&R Block user since 2004, but if I ever get the 2007 return finished, I will never use them again. There must be something that can be done about this type of rip-off. I think H&R Block was fined a few years ago for over charging for returns.

We had planned to use this money to help my granddaughter's tuition fee.

Bruce of Farmers Branch TX (02/21/08)
I downloaded H&R Block Premium software as it seemed cheaper that the competition. I later realized that it cost more due to the high e-file fee. This fee is not published on the web site. After complaining, I was issued a coupon code for a free e-file. Now H&R Block refuses to honor the code. Support incident # RES1092920.

I spent over one hour on the phone to try to get them to honor our agreement. Refusal of the support person (Sean) to escalate the call to his manager.

Laanquanetta of Augusta GA (02/18/08)
I e-filed my taxes with H&R Block on February 1, 2008 and anticipated my refund to be direct deposited into my bank account on 2/15/08. The IRS sent my refund to H & R Block on 2/14/08 and H & R Block sent me an e-mail notifying me they had received my refund from the IRS and I could expect my return in 1 - 2 days. I called H & R Block on Monday, February 18, and was told they (HRB) had send the funds to my bank on February 15. I called my bank to verify and was told they had not received anything. I called HRB back and spoke with Shatoya and was then told I had asked for a Refund Anticipation Check and it would take 8 - 15 business days. I explained to them that I had not asked for a RAC and then put on hold for 40 minutes only for her to come back on the line and tell me that her manager, April, would call me back within the hour because it seems as though my bank denied my direct deposit. I explained to her that my bank would not have denied my deposit and the lady then hung up on me without asking for my number to call me back.

Robyn of Ada OK (02/15/08)
I attempted to file my taxes as I always do with H&R Block online services, only this time I was not able to finish filing because I was receiving processing errors. I talked with a service rep using their live chat support; this service rep advised me to delete internet files. I tried and was still receiveing processing errors. I called into the customer service support and had a lady walk me through various trouble shooting steps and still could not get the taxes to file. We attempted to print the forms, and the program would not let me print. I was advised that issue would be escalated and a rep would call within 24 hours. I never received a call, but I was charged for their service even though I have yet to be able to use this service.

I called again into the support center and talked with a supervisor and was advised that I was being charged for using their service--that filing was free. However I have not been able to use the full service since I was not even able to get to the point of filing. The service rep was very unprofessional and basically advised me that it was tough luck on my part, that I would just have to deal with the charges that are on my account and not be able to use the service.

Unfortunately I had to go else where to get my taxes done since H&R Block was not helpful and will not refund the fee they charged to my bank account.

Nicole of Chicago IL (02/13/08)
I used HR Block online services to prepare my 2007 tax return. I paid $44.95 fee using a credit card. My federal return was rejected for whatever reason, so I decided I needed to seek professional help from a CPA. Since I did not efile (which I was told was a FREE service) I wanted a refund of my money. I didn't use the software to prepare my taxes in the end so why should I have to pay for a service I didn't use?

Matthew of Bonanza OR (02/11/08)
Filed taxes online and instead of HR BLOCK depositing my federal refund, they withdrew the funds.

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Ricky of Opelika AL (02/09/08)
I prepared my 2007 Taxes online with HR Block and can't seem to get any help from anyone with my problem. I had a refund that was supposed to be direct deposit onto an Emerald Card on Feb. 01,2008, and until this day my money has not been deposited on the card. I have notified the IRS, and they tell me that they sent the money to HR BLOCK BANK to be put on my card. Of course, not one single soul (after 15 different phone numbers) can help. They tell me they show no direct deposit, but they can verify the emerald card number. I even called HR BLOCK Regional office, and were they dumb founded. Again no help. I'm on my own to track down this money. I used to be a tax preparer for Block...but for this reason, I don't work there anymore. I also took out an Emerald Advance back in December, and they want their money; but I don't have mine.

Stress of not being able to pay some of my bills that this money was going toward.

Mona of Farmingville NY (02/08/08)
I used H&R Block to do my taxes this year (with Simple Pay). My returns were accepted on 1/15 by the IRS and were deposited to HR Block's bank on 1/21. It is now 2/8, and I was just told they had to mail me a check because my bank rejected the deposit. I have spoken with HR block over and over again for the past 2 weeks. Every answer was different; they of course blamed the IRS. I called IRS to confirm deposit, and it was deposited.

One of the smarter of reps from HR block (and there were not too many) told me to call HR BLOCK BANK. The number is listed on their website, but be prepared to wait at least 45 min for someone to answer. I will never use HR Block again. This has been the worst tax experience I have ever had. It all has to so with their simple pay option.

Kevin of Manteca CA (02/04/08)
On January 13th, I filed my federal income tax using the online Taxcut program from H&R Block. I selected the simple pay (yea right) option which allows H&R to take the fees from my refund. This was a mistake for me. This choice has the IRS direct deposit my refund into H&R Block's bank. They in turn take out their fees and are supposed to deposit the difference into my account. I should have chosen to pay the fees with a credit card which then the IRS would have direct deposited into my account. Well it has been 11 days since the IRS deposited into H&R Block's bank account and no sign of my money. I have called the Taxcut representatives, and they indicate they have no visability to mine or their bank account information. They directed me to the H&R bank phone number.

I spent 48 minutes on hold before someone helped me. Of course, it wasn't the correct department. The representative told me that they are so busy with calls (complaints I'm sure) that they are having other departments answer the phones, but they can't help you. They said I would have to keep trying over and over until I got through to the actual bank. All I wanted to do is find out if the bank information is correct or did they even receive it, and what would be taking so long? I think they are collecting interest on everyone's money. Does anyone know of a phone number where I could actually get some help? NEVER AGAIN WILL I USE H&R BLOCK.

Oona of Miami FL (02/01/08)
I filed my 2007 tax return with H&R Block on Jan 4th; it was accepted on Jan 15th. On Jan 25th the IRS released my refund for $6,109.00. It is Feb 1st, and I have still to get any word about my return from H&R Block. I also used Simple Pay, which is a funny name for such a horrible service. The IRS says that the company is holding it in order to get the $30 fee, but that it should not be for more than 3 days. I tried to contact H&R Block about the simple pay restrictions, because they don't disclose anything about this service. I actually was told by a terrible customer service rep, Michael T, that I would have to wait another 16 days for my return because I chose simple pay. Why call it Simple Pay? All it does is delay your return.

The web-site gives no real answers, and the online support is awful. I was actually cut off without an answer and told to deal with it. I am outraged and appalled that this company can play with other people's money. For a $30 fee, they are holding my return for days after it was released by the IRS, and this is just wrong. What is the point of e-file if it takes longer that via regular mail? I am asking for my fee back once I get my return. I refuse to pay for a false claim made by H&R Block. I will never use this company again, and it is very sad to see that I am not alone in this awful scam.

This affects all families because you expect to use the money for home repairs, bill, vacations, and things of that nature. In our case our kids are without medical care, and we use this money for them and to get yearly check ups and to keep up with vaccines and things like that. We are a low-income family, and we are greatly affected by needless delays such as this. Our kids health should not come second to a fee for an already free service. It's just crazy.

Alena of Surprise AZ (02/01/08)
I decided this year I would use H R Block's Simple Pay (which has turned out to be not so simple). According to the IRS, my check was deposited on 1/25/08 (to HR Block bank). Now according to the tax cut representatives, the check should be deposited into my account within 2 days. Today is Feb.1, and I still haven't received my refund, although HR Block has received the simple pay fee. Now as I sit here on hold trying to get a corporate number, no one has a corporate number available. I have been given the run around all week, and I still don't have any answers; so basically HR Block is telling me it doesn't matter, and I just have to wait until they get to it, because they are backed up on the deposits.

I have bills that are past due because I recently lost my job. Here I am thinking I would be in the clear by now. I also had rented a car for the weekend because I am currently looking for a new car. I needed transportation to go see the other vehicles. I thought I would turn the car in when I had the money to pay for it, which I still don't. I still can't turn it in because I don't have the $240 to pay for it....so I wonder what the bill will be by the time HR block decides to release my funds? My bank account is currently overdrawn $120 because I assumed HR block was trustworthy.

Heather of Fond Du Lac WI (01/29/08)
On January 14, 2008 I filed our taxes using the HR Block online program Tax Cut. Everything went fine; I even chose the Simple Pay option like I have for a couple of years now.(simple pay takes the processing fee out of your refund) I even use HR BLocks Emerald savings, which is where my Direct Deposit is going after the $70 in fees for Fed, State, and Simple Pay option. The IRS did their first deposits of the year on Friday, January 25, 2008. Mine was one of these deposited. I called HR Block to see if my money was there on Friday and was told if it wasn't there by noon, it would be there by midnight. On Saturday morning, I was told the same, and then again on Sunday. By Monday, I was furious! I called them again, after being put on hold numerous times, hung up on by people who didn't want to deal with me, or transferred between departments. I was told it would take one to three days for the money to go into my account.

Well, Monday was the 3rd day, so today, which is Tuesday morning, no money once again! They are borrowing almost $6000 of my money, interest free! After having been on the phone this morning for 2 hours and being passed around once again, I'm told that the wait period is one to three business days from when they receive the deposit from the IRS. How convenient for them, that they get interest free loans from consumers! Well, tomorrow is the 30th of January. The IRS website says if I haven't received my deposit by the 30th, to contact them, and they will look into it. I would love to be able to report HR Block for theft and fraud. I'm ashamed of HR Block. I had worked proudly as a receptionist for them for 5 years and brought all of my friends and family to them either online, or in an office.

My car is about to get repoed, and I have other late bills, all of who think I'm lying, and stalling when I told them I would have their money on Friday, oops no, I'll have it Monday, oops no it will be Tuesday, no maybe its' Wednesday instead. Also, I'm using part of my return for a down payment on a mobile home, but now that they think I'm lying about having the money coming in, I'm not sure if I'll get the home or not.

Courtney of Temple Hills MD (01/29/08)
I submitted my tax return information on-line with H&R Block. The website states that it would take 8-15 days before your refund was posted. After waiting the 15 days, it kept saying that my refund would be posted the next day, the day after that, and the day after that. There is no phone number to cal, so you have to communicate by e-mail. Everyone I contacted gave me a different answer. It just seemed like they pulled whatever out of the air that was convenient to get me off their case.

This is ridiculous. I had a text chat with one agent who couldn't even spell correctly. How am I supposed to trust them with sensitive information? I will make sure to tell everyone the POOR SERVICE I received with H&R Block and how no one should ever file with them again.

Lori of Moreno Valley CA (01/28/08)
I completed my 2007 taxes using H&R Block online, as I have for the past 6 years. I used the Simple Pay option, that allows me to have my fees withheld from my refund amount (like I have for the last 2 years, and maybe even the last 3 or 4). In the past, my refund was always in my account on the day that the IRS said my funds were deposited. This year, however, my refund was deposited with H&R Block's bank (so they can withhold the fees) on January 25. Today is January 28, and I still do not have my refund in my bank account, nor will H&R Block provide me with a copy of their terms and conditions for Simple Pay when I call them on the phone. They won't fax me a copy; they won't tell me where online I can find a copy. I KNOW I did not read anything about H&R Block withholding my refund when I signed up for Simple Pay. They are telling me I should have my refund within 1-3 business days from the day it was deposited into their holding account, not counting the day they received the funds. That means it may be Wednesday (almost a full week) before I receive MY refund...the refund that I never consented to allowing H&R Block to hold onto for nearly a week extra. I consented only to allow them to take out their fees. I've never had this trouble in the past - why this year? And why not disclose it ahead of time? And for heaven's sake, why won't they provide me a copy of your terms and conditions? Is there something to hide? Like perhaps it isn't in the terms and conditions?

It's very embarrassing to tell someone you'll pay a bill on a specific date and then not have the money. This is MY money, not theirs. If H&R Block has just been honest about the hold time, I wouldn't have used this product. I'm out the extra $30 I had to pay, and I still don't have my refund. The message boards online are flooded with people complaining about this. I'm curious to know how H&R Block can get away with holding people's money.

Mary of Spokane WA (06/07/05)
I used the online service that claimed for $49.95 you would receive online assistance if needed. When I needed it I could not contact anyone. I then had to pay another $29.95 to speak to a tax prepare person. After the review was done I was told I would only be billed and additional $100.00 When I argued the charge saying I had already paid another $29.95 I was told that the fee only covered 3 questions and I had asked more than 3.

When I actually only asked one. This person did not help me to find any write offs I might have missed and told me I had taxes owing when I knew I could not possibly owe anything. I never finished I went to another preparer and had my taxes done for $9.95 I owed nothing and have writes ofs to use next year. They are a rip off, false advertising.

Dar of Crescent City CA (2/18/05):
I entered the H&R Block website through the IRS' free file portal. I prepared my return using information I imported from last year's return (as I used H&R Block last year). When I was finished and ready to send my return, I was told I had to pay $29.95. I used the on-line help and was told because I imported information I would have to pay. There was nothing on the form that told me that. Had there been, I wouldn't have done it.

As I was DONE I felt I had no choice but to pay, as my time is worth something and I would have had to redo everything from the start. I have complained twice on the site (which states I will be contacted within 48 hours) and have heard nothing. I feel they should return my money.

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