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Wandra of New York City, NY April 15, 2009
First rep provided technical assistance, helped me install Adobe, was helpful. Second rep, gave some information, neutral Third Rep- grossly inappropriate, suggested unauthorized assistance with tax preparation, rather than technical assistance. Requsted help with efile problem, instead he tried to tell me how to fill out my information Fianlly, efile was not complete after two payments of 49 and 34.00
Bevcause of information representative being inept, I was forced to pay another tax provider. duplicating payment.
Bobby of Jackson, MS March 6, 2009
we went into h&r block to file our taxes. it was the worst service ever. we basically filed our taxes. he just typed in for the efile was told all the money we paid for child care we had recipts said it didnt matter any ways. we paid 299 for our money to be deposited in ten days. its been 30 days now the irs put our money in h&r accont and they was to pay us. all H&r block is saying our money has been deposited but there is know money. i am wanting to file a law suit. on this behalf they are very mis leading and holding our money.
we were counting on this money to catch up on our bills. now we are way behind and all income tax will be going to bills because of interest rates and we are facing being evicted
Ari of Hilliard, OH February 26, 2009
Hi - I used the H&R Block premium software to file my 2006 and 2007 taxes. I was sent a notice by the IRS in July 2008 that I filed my stock options incorrectly for tax year 2006. I called several H&R Block offices asking for a second look in the Central Ohio area, and nobody called me back. Therefore, I contacted a tax lawyer who helped me straighten out the errors and I paid the IRS in full. However, as I had also filed 2007 the same way, I wanted a professional to check my return so I could re-file if necessary before the interest got outrageous. Therefore, I finally located one office within 20 miles that was open a few days a week, and I met with tax professional Terri at this Central Ohio location.
After waiting over 30 days to hear back from her, I contacted the office and requested the status of my 2007 return. She called me back and indicated I had filed correctly the first time (of which I was dubious). I called again and spoke to another gentleman who seemed more competent who indicated he would review my taxes and get back to me. This was August 2008. I called again in October and November, at this point I just wanted to pick up my papework, and nobody returned my messages. Now, in February 2009, I've gotten another letter for the IRS regarding my 2007 taxes.
I've called the office several times, and was told the agent who did the work over the summer would have my paperwork. I spoke to her, and she was more concerned about how I obtained her number than locating my taxes. She went on and on about how convenient it was the local office could hand out her number as needed, but not refer her past clients to her for this tax year. She indicated my paperwork would have remained at the office I visited, but numerous calls to the office and manager have not been returned. I've already requested duplicate W-2's, tuition statements, etc but I've been disgusted with the entire process.
I was trying to save myself 250/hour by avoiding the tax law firm, but at least they were trustworthy and competent. I've been disgusted by the complete lack of customer concern and ineptness of the many agents and office employees I've spoken with. I will never, ever, do business with H&R Block again, and I'll make sure to share my experience with all my friends and family as we discuss tax time. Completely incompetent.
Loss of time and IRS interest payment increase
Laura of Davenport, IA February 15, 2009
Have been using Taxcut to do my taxes for many years. Purchased the '08 version, which states you need system 10.4 or greater for Macs on the box, which I have. I load the product, which won't work, stating I need system 10.4.11. This was not listed on the box. I feel angry that they lied on the box. How many people are going to buy this program, only to not be able to use it. My computer is only 3 years old!
Taxcut will refund my 45, but its going to take 4-6 weeks. And I have no way of doing my taxes.
Crystal of Centeton, AR February 9, 2009
I decided to use the internet. It was cheaper and H&R block has been pretty good to me. Yes you do sign a form that your credit will be check. Its a loan people. Banks aren't giving out those loans like they used to. Now I am waiting on my refund through the internet because at first the IRS was behind.
Shy of Weaverville, NC February 8, 2009
On January 28, 2009 me and my husband used H&R block web-site to do our taxes wich they said was free that's a crock it cost us 30.00 to fill our state return well we sent it in and the next day i checked our e-mail to find a letter that said our federal return had been rejected and our state return had been placed on hold . i went to our local h&r block office and told them what the e-mail said and asked how i get my 30.00 back since they messed it up they told my that it wasn't there fault it was the irs and they couldn't give me any money or help me to fix the problem . i called the irs they said someone was using either my ss# or my husbands ss# then they said our agi # didn't match then they said that last year we filed a paper return and we didn't we used h&r block then too come to find out h&r block messed our taxes up last year too so now we had to fill out a paper form for the federal and the state and mail them in we have been running around for almost 2 weeks trying to fix h&r block's f^@ up we are behind on our lights just got a final notice in the mail and we both have heath problems i wish i had never seen H&R block they should be put out of bussiness and i also know 2 other people they scamed 200 and 400 out of i will do what ever it takes for them to be put out of buissenss or at least have to right there wrong doings
as if things aren't bad enough for every body all over the world trying to make ends meet seeing our kids and pets doing without or with very little the people that just about everyone looks to for help is messing with us taking our money saying they did nothing wrong when we all know better so to everyone out there using h&r block BEWARE and to those of us who are dealing with there crap try to hang in there
Katrina of Hanover, PA February 4, 2009
First of all, I wished that I had looked up the consumer complaints for H and R Block before going to them. I had used Turbo Tax for 7 years with no problems, usually my refund was done within 7-8 days, at a cost of 80-100 for the efile and all my taxes. This year due to my losing my job I opted to go to the BLOCK to file my taxes and do the RAL (1-2 days), yes, I knew that there would be fees for this service, but that is a choice I made.
It has been 10 days, no refund yet, denied a RAL...not sure why, the Block has no record of my efile return...recorded message said to try again later. IRS says both my state and federal have been processed, and even though I am going to be refunded the 87 fee for the RAL, it still is going to cost me 255.00 for them doing my taxes. By the way, it was a 1040 and a child tax credit.
I was not made aware of the costs of them doing my taxes until after we went through my return, which by the way I had to assist the person doing it. Will I go back...NO WAY. Chalk this up to a lesson.
Carol of Grants Pass, OR February 4, 2009
I went to the IRS web site and filed my return which should have been free but in the end I was charged for the free filing of both the state and federal. The federal cost 14.95 and then the state was 29.95 since I did not realize I had to pay I let them take it out of my return which was then an extra 29.95. Our ajusted gross income was less than 44,000 so we were entitled to get the service free.
Since the filing on 1/18/2009 I have been trying to get a refund of my fees but they keep giving me all kinds of reasons that I would not be entitled. They do not know how to read their charges they claim they gave me a refund on the date of filing but that was the fee they charged me and there was no refund for fees given they even accused me of overdrafting my account and using the credit without knowing it. Currently while filing this complaint I have been on the phone now for 28 minutes with no results. It appears I am not alone I think they are preying on those who really need their refund asap. Please help
I have had to borrow money because they had told me they refund the money when they put in my deposit. The deposit was 298 I should have recieved 373
Cassandra of Guyton, GA February 3, 2009
My husband in I went into H&R block to have our taxes prepared. As soon as we sat down with the representative we (I) informed her that the reason we were having our taxes done by them, was so that we could get our money back as soon as possible. The representative assured me that as long as I did'nt owe any back taxes, owed child support, or student loans we should be fine. I was told to call back in the morning to make sure that my check had been printed before I come into the office to pick it up. I called and was told by a recording that I was denied. No apparent reason.
I called the 1-800 number that was given to me over the automated call and recieved another recording from HSBC bank saying that I didn't fit the credit criteria. No one informed me that a credit check would be taking place. It hadn't in the past. I feel like this is misleading and illegal.
Being that I was told I would be recieving my money on the next day, I electronically sent off my house note. If the representative would have been honest with me I would have waited and not have been 500 dollars in the negative with my checking account.
Christy of Byron, GA January 28, 2009
I files my taxes online with H&R block. I opted to use the simple pay where The IRS deposits your refund In H&R Block Bank, they pull thier fees and then deposit the money in your account. The agreement I signed said they will deposit your money 1-3 days after the IRS deposits it with them. The IRS deposited my refund on 01/23/09. It is 1/28 and I still have not recieved my refund.
I called them and they kept giving me excuses and saying it would be 1-3 days..it has already been 1-3 days! I just wanted to know when it WOULD be deposited into my account and no one could tell me. After researching not-so-simple pay online I see dozens upon dozens of complaints everywhere about it. I will never use them again and it should be illegal for them to be doing this to everyone. You don't play with people's money!
This is very stressful because now I'm wondering if they will ever give me my money! They have over 6000 of mine and won't tell me where it is or when I will get it!
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