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H&R Block Online

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Madel of Alvarado, TX April 22, 2008

I purchased the Basic software in January 2008 to file my taxes. I did my income tax and IRS aprroved on Feb 13, 2008 for the amount of 811.00 I was supposed to receive the amount of 781.01 because HR offers a simple pay deposit, this means, you don't pay out of your pocket until you received your income tax and they deduct the 29.99 from your refund.

I receive a wire transfer on 2/21 for the amount of 491.05 sinceday it has become a nightmare I reported my case on 3/02 at 7:30 am and the CSR accepted that HR BLOCK sold a defective product with wrong routing numbers. They assigned me case number 1171524. I had made 20 phone calls with a wait from 12-50 minutes and they transfer me from dept to dept and nothing gets done.

I am concerned now because my rebate is going to get into HR PHONY account. I've already mailed out a letter to IRS to the fraud department and noting has been done. HR acknowledges they sold a bad product and even with the online updates the routing numbers and accounts were fake. Also why did they wire me some money a day before the irs deposited their money into their accounts?

Christohper of Jersey City, NJ March 4, 2008

I filed my taxes online, using Tax Cut. I paid for the premium package which stated it Efiled both your federal and state returns. However, it wasn't until after my payment was processed that I received an email stating they could not Efile my state taxes. As I understand it, this is what they are offering as a service, not just the software to print out the pages, otherwise it would state so. After speaking with an HR Block Supervisor at the technical support center, I was told the Efiling was free with the purchase of the package and that it is not guaranteed. I believe this is fraud, or some sort of disillusionment or false advertisement. I only wanted a portion of what I paid for the filing returned (that belonging solely to the state portion for services not rendered) and James said he could not. After speaking with an online consultant about the specific problem concerning why my NY state return was rejected, which is also part of the package, she could not answer and just read what technical error message on her computer report, but could not offer any help and just said I would have to mail it in. This is not what I paid for.

It will takes almost a month now to get the funds from my state return as opposed to the expeditious time efiling offers, and I'm also out the money I paid for such services.

R of Edison, NJ February 26, 2008

I used their online service to Efile a New York State return. The return was denied because of a problem with wages earned in Yonkers as a non-resident. No matter what options I used with the online program, I could never get the return corrected. I decided to research the problem. After gathering all the details I still could not correct the problem even though I new exactly what the problem was. H & R Block has an online chat service that you can use to try to correct any problems. Well, although I dealt with 3 different individuals, the problem never got corrected. The first 2 just terminated the online connections when they could not fully help.

I finally had one guy go step by step with me, and when he realized that I had correctly chosen all the options and that my complaint had merit, he asked me to call him on an H&R Block phone that he provided. When I called, I was told that the individual did not work there. He basically steered me to a dead end. So not only did their online program seem to have a fault, but their assistants did not provide any real help. Looks like they merely guide you through some procedures, and when that does not work they cut you off. Folks, do not use H & R Block. Remember you have been forewarned.

I had to complete my taxes on my own and paper file. Unless I can get the credit card company to reverse the charges, I am out 29.95

Charles of Atlanta, GA February 23, 2008

I used their on-line tax services, and I was told that I would have my money in 3-5 business days, and that was about 1 1/2 weeks ago. I still have not received my money. I have been calling every single day, and they keep coming up with different lies. If this continues, I will file a law suit because instead of them sending the money to my personal account, they sent it to their bank to get their money out. They don't deserve the money because the only thing they did was push a button.

I am behind on my bills, and I really need MY money.

Carl of Ridgway, PA February 21, 2008

I tried filing my 2007 income tax return with H&R Block Tax cut February 1, 2008. Everything was fine until I got to the 8910 form needed for Hybrid car purchase. Could not finish the return until the form was available. Was told it would be available February 18. On that date I was told the form is still not available and would have to wait until February 21. I went on the IRS website, and the form was available. I tried to complete my return today, February 21, and the form is still not available with HRB. I used their ask a-question-screen and was told I would have to pay the 19.99 before I could ask a question. Why should I have to pay for something I have not received? I have been an H&R Block user since 2004, but if I ever get the 2007 return finished, I will never use them again. There must be something that can be done about this type of rip-off. I think H&R Block was fined a few years ago for over charging for returns.

We had planned to use this money to help my granddaughter's tuition fee.

Bruce of Farmers Branch, TX February 21, 2008

I downloaded H&R Block Premium software as it seemed cheaper that the competition. I later realized that it cost more due to the high e-file fee. This fee is not published on the web site. After complaining, I was issued a coupon code for a free e-file. Now H&R Block refuses to honor the code. Support incident # RES1092920.

I spent over one hour on the phone to try to get them to honor our agreement. Refusal of the support person (Sean) to escalate the call to his manager.

Laanquanetta of Augusta, GA February 18, 2008

I e-filed my taxes with H&R Block on February 1, 2008 and anticipated my refund to be direct deposited into my bank account on 2/15/08. The IRS sent my refund to H & R Block on 2/14/08 and H & R Block sent me an e-mail notifying me they had received my refund from the IRS and I could expect my return in 1 - 2 days. I called H & R Block on Monday, February 18, and was told they (HRB) had send the funds to my bank on February 15. I called my bank to verify and was told they had not received anything. I called HRB back and spoke with Shatoya and was then told I had asked for a Refund Anticipation Check and it would take 8 - 15 business days. I explained to them that I had not asked for a RAC and then put on hold for 40 minutes only for her to come back on the line and tell me that her manager, April, would call me back within the hour because it seems as though my bank denied my direct deposit. I explained to her that my bank would not have denied my deposit and the lady then hung up on me without asking for my number to call me back.

Robyn of Ada, OK February 15, 2008

I attempted to file my taxes as I always do with H&R Block online services, only this time I was not able to finish filing because I was receiving processing errors. I talked with a service rep using their live chat support; this service rep advised me to delete internet files. I tried and was still receiveing processing errors. I called into the customer service support and had a lady walk me through various trouble shooting steps and still could not get the taxes to file. We attempted to print the forms, and the program would not let me print. I was advised that issue would be escalated and a rep would call within 24 hours. I never received a call, but I was charged for their service even though I have yet to be able to use this service.

I called again into the support center and talked with a supervisor and was advised that I was being charged for using their service--that filing was free. However I have not been able to use the full service since I was not even able to get to the point of filing. The service rep was very unprofessional and basically advised me that it was tough luck on my part, that I would just have to deal with the charges that are on my account and not be able to use the service.

Unfortunately I had to go else where to get my taxes done since H&R Block was not helpful and will not refund the fee they charged to my bank account.

Nicole of Chicago, IL February 13, 2008

I used HR Block online services to prepare my 2007 tax return. I paid 44.95 fee using a credit card. My federal return was rejected for whatever reason, so I decided I needed to seek professional help from a CPA. Since I did not efile (which I was told was a FREE service) I wanted a refund of my money. I didn't use the software to prepare my taxes in the end so why should I have to pay for a service I didn't use?

Matthew of Bonanza, OR February 11, 2008

Filed taxes online and instead of HR BLOCK depositing my federal refund, they withdrew the funds.

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