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H&R Block Online

H&R Block • Charges • Electronic Filing • Errors • "Free" Filing • Online • Refund Anticipation Loans • Taxcut • Option One Mortgage Corp. -- News • American Home Mortgage Servicing Agrees To 8200 Modifications • Massachusetts Court Stops H&R Block, Option One Foreclosures • Massachusetts Blocks H&R Block, Option One Foreclosures • New York Stops H&R Block's Deceptive Sweepstakes Ads • California Sues H&R Block • H&R Block Sells Subprime Mortgage Unit • H&R Block Launching Its Bank • H&R Block Threatened Employees, Spitzer Charges • H&R Block Settles Tax Refund Loan Suit • H&R Block Readies New Bank as Business Soars • NY Accuses H&R Block of IRA Marketing Fraud • H&R Block Goofs on Its Own Taxes • Children's Defense Fund: Tax Refund Loans "Indefensible" • California Sues H&R Block Over Its "Instant Refund" Loans • H&R Block Doesn't Block Identity Theft • H&R Block Will Settle More Payday Loan Suits • Option One Agrees to Clean Up Its Lending Practices in PA • H&R Blocked: Consumer Groups Oppose Tax Giant's Proposed Bank • Tentative Settlement in Tax Loan Class Action • Class Action Challenges Electronic Filing Fee • Supreme Court Rejects Block Appeal in Class Action • Judge Upholds Racketeering Complaints Against H&R Block, Household • Court Clears Class-Action Suit • Tax Loans Victimize Consumers --- • All About HSBC

Katrina of Hanover PA (02/04/09)
First of all, I wished that I had looked up the consumer complaints for H and R Block before going to them. I had used Turbo Tax for 7 years with no problems, usually my refund was done within 7-8 days, at a cost of 80-100 for the efile and all my taxes. This year due to my losing my job I opted to go to the BLOCK to file my taxes and do the RAL (1-2 days), yes, I knew that there would be fees for this service, but that is a choice I made.

It has been 10 days, no refund yet, denied a RAL...not sure why, the Block has no record of my efile return...recorded message said to try again later. IRS says both my state and federal have been processed, and even though I am going to be refunded the 87 fee for the RAL, it still is going to cost me 255.00 for them doing my taxes. By the way, it was a 1040 and a child tax credit.

I was not made aware of the costs of them doing my taxes until after we went through my return, which by the way I had to assist the person doing it. Will I go back...NO WAY. Chalk this up to a lesson.

Carol of Grants Pass, OR February 4, 2009

Carol of Grants Pass OR (02/04/09)
I went to the IRS web site and filed my return which should have been free but in the end I was charged for the free filing of both the state and federal. The federal cost 14.95 and then the state was 29.95 since I did not realize I had to pay I let them take it out of my return which was then an extra 29.95. Our ajusted gross income was less than 44,000 so we were entitled to get the service free.

Since the filing on 1/18/2009 I have been trying to get a refund of my fees but they keep giving me all kinds of reasons that I would not be entitled. They do not know how to read their charges they claim they gave me a refund on the date of filing but that was the fee they charged me and there was no refund for fees given they even accused me of overdrafting my account and using the credit without knowing it. Currently while filing this complaint I have been on the phone now for 28 minutes with no results. It appears I am not alone I think they are preying on those who really need their refund asap. Please help

I have had to borrow money because they had told me they refund the money when they put in my deposit. The deposit was 298 I should have recieved 373

Cassandra of Guyton, GA February 3, 2009

Cassandra of Guyton GA (02/03/09)
My husband in I went into H&R block to have our taxes prepared. As soon as we sat down with the representative we (I) informed her that the reason we were having our taxes done by them, was so that we could get our money back as soon as possible. The representative assured me that as long as I did'nt owe any back taxes, owed child support, or student loans we should be fine. I was told to call back in the morning to make sure that my check had been printed before I come into the office to pick it up. I called and was told by a recording that I was denied. No apparent reason.

I called the 1-800 number that was given to me over the automated call and recieved another recording from HSBC bank saying that I didn't fit the credit criteria. No one informed me that a credit check would be taking place. It hadn't in the past. I feel like this is misleading and illegal.

Being that I was told I would be recieving my money on the next day, I electronically sent off my house note. If the representative would have been honest with me I would have waited and not have been 500 dollars in the negative with my checking account.

Christy of Byron, GA January 28, 2009

Christy of Byron GA (01/28/09)
I files my taxes online with H&R block. I opted to use the simple pay where The IRS deposits your refund In H&R Block Bank, they pull thier fees and then deposit the money in your account. The agreement I signed said they will deposit your money 1-3 days after the IRS deposits it with them. The IRS deposited my refund on 01/23/09. It is 1/28 and I still have not recieved my refund.

I called them and they kept giving me excuses and saying it would be 1-3 days..it has already been 1-3 days! I just wanted to know when it WOULD be deposited into my account and no one could tell me. After researching not-so-simple pay online I see dozens upon dozens of complaints everywhere about it. I will never use them again and it should be illegal for them to be doing this to everyone. You don't play with people's money!

This is very stressful because now I'm wondering if they will ever give me my money! They have over 6000 of mine and won't tell me where it is or when I will get it!

Madel of Alvarado, TX April 22, 2008

Madel of Alvarado TX (04/22/08)
I purchased the Basic software in January 2008 to file my taxes. I did my income tax and IRS aprroved on Feb 13, 2008 for the amount of 811.00 I was supposed to receive the amount of 781.01 because HR offers a simple pay deposit, this means, you don't pay out of your pocket until you received your income tax and they deduct the 29.99 from your refund.

I receive a wire transfer on 2/21 for the amount of 491.05 sinceday it has become a nightmare I reported my case on 3/02 at 7:30 am and the CSR accepted that HR BLOCK sold a defective product with wrong routing numbers. They assigned me case number 1171524. I had made 20 phone calls with a wait from 12-50 minutes and they transfer me from dept to dept and nothing gets done.

I am concerned now because my rebate is going to get into HR PHONY account. I've already mailed out a letter to IRS to the fraud department and noting has been done. HR acknowledges they sold a bad product and even with the online updates the routing numbers and accounts were fake. Also why did they wire me some money a day before the irs deposited their money into their accounts?

Christohper of Jersey City, NJ March 4, 2008

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