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HSBC Mortgage

Sheryl of Tampa, FL February 1, 2006

Sheryl of Tampa FL (02/01/06)
I refinanced in January, 2005 - I requested that my payment date be on the 1st because I am retired. I get several phone calls on the 1st of every month requesting I make a payment. I am not considered late until the 15th of the month. It is very upsetting to me when I know my mortgage is my first priority and I have said this serveral times. I spoke to a floor manager by the name of Ms. Kanthi K on 2/1/06 around 4:30 pm. I explained the problem to her and since then I got 4 more calls. I think I made some one very angry and they decided to get back at me and put my number in the system.

At this point I am taking this very seriously. In no way have I played games with this company. I am a retiree and I make it clear to all of my creditors that all of my payments are made on the 1st. What am I doing wrong? I started receiving calls today 2/1/06 at 12:10 pm. Since that time I have gotten calls at 12:38, 12:49, 1:48, 2:44, 3:59, 4:48, 5:11, 5:44 pm. It is now 6:45 pm - last month the last call came in around 8 pm.

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