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Indymac

Esther of Santa Barbara CA (04/06/08)
Indymac mortgage calls me 4 times a day for every single day and harrasses me. The payment is not late until the 15th of the month and I mail in the payment on the 4th of the month. (it is an autopay) Eventhough the payment is not late, the company calls me day and night including Sundays and harrasses me. Even this weekend, I received 7 phone calls from that company in 3 consecutive days.

This is unbelievable. That company treats me like I am delinquent, but I am not late and I do not deserve to be treated like one.

Also, about 3 months ago, I made a payment already and Indymac Mortgage called me and told me they did not receive the payment, so i made a payment over the phone. After looking at the bank statement, I realized that the payment has already made on the 3rd of the month,and I called the company and faxed my bank statement and they have not returned my money as they promised.

This company gives me so much stress and everytime I get that company's harrassing phone calls, I get a headache that lasts for hours. I am angry because I am not late on the payment and I scheduled my payment to be on autopay and I explained to that company everytime they call me, and they do not stop calling me. Now I sound like a broken record. This company is causing me my time, my phone charge, and stress that relates to my health.

Carmen of Napa, CA February 26, 2008

Carmen of Napa CA (02/26/08)
On February 15, 2008, I received a letter stating my Equityline was frozen because of the falling housing market. I had a 250,000 credit limit and only used 20,000. The letter stated I could call the phone number listed if I wanted to discuss the letter. I called Janet on February 15th, and she said that someone would return my call by Wednesday, February 20th. When I didn't get a call, I called again, this time speaking to Aaron on February 20th. This time I was told I would get a call by Friday, February 22nd. Again I didn't get a call. I began attempting to call Indymac the morning of February 25th. I was on hold for more than 1 1/2 hours. Finally, I got through to someone and asked to speak to a supervisor and was put on hold for an additional 20 minutes before I hung up.

Prior to getting the letter, my husband and I signed up to attend a home foreclosure auction. The plan was to use our Equityline to purchase a home that was being auctioned with a starting bid at 159,000. Once we acquired the home we would finance it and pay our Equitline back and keep the home as a rental and later a retirement home. Because I didn't get any resolution from Indymac, we could not attend the auction that was scheduled on February 24th.

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