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Jackson Hewitt

Christina of Virginia Beach, VA February 3, 2009

Christina of Virginia Beach VA (02/03/09)
I filed my taxes 1/29/09. Received my tax money on 1/30/09. I had to use the ipower card because I got the 300 holiday loan. I was told about the fees that came from the loan at that time but I wasn't told about the 12 additional fee at the time of my filing. Whatever.... I'm not going to cry over 12 however.... my experience with this card has been the WORST experience of my life! First it took me 3 days and a phone call to my local Jackson Hewitt office to figure out how to get my PIN# on my card. Their automated system is very deceiving and confusing. I finally get my PIN# and go to the bank to withdraw money to put in my bank account.

I go to the ATM and it wont pull out the money so I go to another and same thing; I cancelled both transaction and go on with my day. Well, the money pulled from my ipower card along with all the fees. I called the bank and spoke with the ATM tech who tried to help me. We were on the phone for just about 2 hours and all we discovered was that it is impossible to get an actual person with the cc company. I cant get the bank to help me until I file a report with the cc company and you cant file a report unless you talk to someone or fax all your information over and in 2 days they will process the request. I dont have 2 days!

I am so angry right now! How can you have a customer service line with out agents to answer calls! I have called 4 times and each time I have been placed on hold for over 20 minutes; and after that Im told there is no customer service agent to help and that I have to wait for my rapid refund to be placed on my card before an agent will help me. I GOT MY MONEY LAST WEEK!

The Jackson Hewitt person was no help; she basically told me sorry about you luck - a lot of people are having this problem and we dont have any phone number for the cc company WE use! It wasnt until I started yelling at her that she gave us her regional managers number to call. So we get a hold of her and she starts arguing with the technical support man I have on the phone with me; she tells him he has to file a report. After they go rounds I am told from the regional manager that someone will call me back. After and hour I called Jackson Hewitt back and they acted surprised that I was waiting for a call back form them. They gave me a fax number that I already had. 

As for this ipower card DONT DO IT! Not only will I NOT do this whole ipower card again, I will NEVER deal with Jackson Hewitt again and I will make sure EVERY person I come in contact with knows about this experience! I cant get anyone to help me get my money back, the Jackson Hewitt Regional Manager basically told me to wait and see; maybe my money will be there soon!

Natasha of Norwood, OH February 3, 2009

Natasha of Norwood OH (02/03/09)
I went to file my taxes like i do every year with jackson hewitt and the the guy totally messed me up. last month i had filed for a loan and they gave me the i power card. well when i went last night i told the guy that i wanted rapid refund you know within 24 hours and load the money to my card. at the end he told me the wrong ammount that i was getting back and now today my money is still not loaded. so i called and they told me he had put it under the 8 to 15 days. that is not what i wanted and he had told me the money will be on there today. well its not. to top it all off i had to wait five hours to even get my taxes done.

the physical damage that resulted is now i am broke and have to wait. if i knew this was going to happen i would have filed them myself not paying them a dime. so now i will be late on rent and have no money for food or anything. thanks you wont have me come back next year.

Valerie of Summerfield, FL February 3, 2009

Valerie of Summerfield FL (02/03/09)
I went to Jackson Hewitt to have my taxes done and it was a HUGE mistake. No one in the office had a clue what they were doing. It was like the blind leading the blind. I had to walk them through the self explainatiry process of how to activate an iPower card and I know absolutely squat about filing taxes. I told the lady that I was filing head of household as I do every year. I was expecting around 6500 back and was told that I would only receive 1500. I question the two people ther at length and was given a vague answer. They filed the tax return and 2 days later was suppossed to receive 560. of which I only received 253. The same day I found out that they had messed up and had accidently put no in a box that was suppossed to be checked yes and had messed up to the tune of 5000.

Now I have to wait 30 days to file an ammendment and then wait another 3-6 months before I will receive the balance of what is owed to me. I feel that they should have returned my filing fees for their mistakes. As for the discrepancy with the 560. the only thing that they could say was I don't know. Jackson Hewitt is awful and should not have untrained employees in their offices playing around with peoples Federal Income Taxes. This wa not a small mistake and the explainations are worse than nothing, I am very upset about this mistake and even calling corporate was given the I'll have a supervisor call you tomorrow routine.

With the money they are making off of us as the consumer you would think they someone would get you a supervisor immediately to rectify the situation. I flat out told the other people in the office waiting to leave and to go somewhere else to have their taxes done. I also told the people working there that I would never be back to their organization.

The economic consequences are devastating to me. My 17 year old daughter has a brain tumor and I have had to take a lot of time off recently to take her to doctors and hospitals and these are some of the most inconsiderate, uncaring people I have ever had the misfortune of dealing with.

Mr. of Sanford, NC February 3, 2009

Mr. of Sanford NC (02/03/09)
I filed my taxes at this local office listed, on January 30th 2009. I choose the one day loan offered to be direct deposited into my account on Monday according to the tax preparer. But come Monday morning I called my bank, checked online also they saw nothing pending for my tax retun. So from there all morning and afternoon I got the run around as to where my check was I called the Jackson Hewitt office here in my town, the Santa Barbara Bank in California, later on the IRS. Through all of this I was informed that this type of one day loan as a direct deposit is being offered by Jackson Hewitt this year for the first time ever. Also by the SBB and later Jackson Hewitt I was told that the loan process for this could take up to one to three business days. Personally I think this is a bunch of bull, because during the filing process nobody told us about the timeframe until Monday morning.

I paid a total of 325.00 in fees to get my tax check in one day in which did not happen, nobody had any answers as to why I was not told and what could be done to correct their mess up. I have filed my taxes lots of years with Jackson Hewitt before now, have never had any problems, my choice has always been one day loan, got it on the scheduled day. I am a very unhappy customer this year because I have been done wrong and this company is not fessing up to their workers mistake, just avoiding my calls, lying saying I will receive a call back in which never happened. What I would like to have taken place on this matter is for a manager or even headquarters to step in take charge and refund my fees that were taken out for the one day loan being that it was not in my account on the day stated by the tax preparer eventhough she said she informed me of the number of days it would take.

If I was made aware of the 1-3 days I would have taken the option of a paper check like the many years before. My services were unfair, not taken seriously, got pushed around just to get nothing resolved so I feel I am entitled to my refund plus the fees that was took. I also have filed a complaint with the BBB for this office my plan is to warn people of how bad their services can be, get so be careful with filing with any Jackson Hewitt office. If you can file your own taxes at least then you know they were done correctly and are made aware of any hidden fine print in which was not mentioned anywhere in my paperwork just on their computer screen that got looked over in our case.

Also if you are undecided on who to file with do some research because I sure wish I did. This company has lots of lawsuits and complaints on the web, so be careful, if you have time read them carefully before choosing them. If something can be further done to this office I am interested to discuss every detail. The damage this caused was my bills not getting paid on time, having to find other sources to get money to last until I get my check in which nobody knows or just not telling me. I have bills and children to take care just like the next person which is hard to do without having money.

Saralyn of Philadelphia, PA February 3, 2009

Saralyn of Philadelphia PA (02/03/09)
on 1-30-09 i got my taxes done but i wasn't please with the young lady not claimming everything i had on my form. I ask to speak to the manager and she claim she would make the corrections. she then realize that the young lady had send them off. and told me that i had to file an addemendom. on 1-31. i got a call from jackson hewitt's office claimming that the i.r.s. had refuse my refund and i need to come in and make the correction. i was so happy, i then told her no because i wanted to go somewhere else.i told her i wasn't please with them.

they had made so many mistakes. she told me to come in and talk to them. i told her i'll be there to pick up my paper work. on monday i came in to pick up my paper work and discovered that they had made the corrections on that sunday and refiled them. the manager said she was sorry and they would not charge me any fees. and they would make the necessary corections. just then a nother worker claimming to be the owner grap my paper work and yeild out who the hell is Saralyn W. and he repeated it. I responded I am she but don't approch me with that tone. He took my pappers and headed for the door and then down the street. i start yell stop don't take my personal bussiness out of the builded. and he kept walking.

i called the police. and told they my story. the police responded that he was moving my paper to safe location. I told the police that i didn't sign all the paper work and i had not agree to the corrections. but jackson hewitt lied and said i did. i was disrespected. i was lied too. my personal files were taken out of the office with out my consent.i wasn't treated with respect. i felt threathen.

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