Complain about a product or service

Jackson Hewitt

Brandi of Ingleside, TX February 3, 2009

Brandi of Ingleside TX (02/03/09)
For my 2007 taxes I went to Jackson Hewitt. That year I had a W2 and a 1099. I gave the preparer all my information. It took her three times to actually do my taxes. Over an hour later I'm out of there and I get my refund check in 8 days. This december I get a letter from the IRS saying I owe them 900 dollars for not including my 1099. I thought this had to be a mistake. I go to the Jackson Hewitt franchise office take in my taxes from the last year and the letter from the IRS. The lady said she would have to go to the warehouse where they keep all the old tax files. Two weeks later I call back and the lady tells me that they did find the 1099 attached to my tax file.

The lady that I talked to said since I didn't purchase the gold guarantee that there was nothing that they could do. I then explained that I was never told about the gold guarantee. She then told me there was nothing she could do but refund me the for my taxes being done there, have them done there this year for free, and refund me for the penalties. This has been over two weeks now. No check in the mail and no word back from the lady. So now I owe the IRS 900 dollars because they didn't respond to me in time and I have the penatlties.

Lisa of Pensacola, FL February 2, 2009

Lisa of Pensacola FL (02/02/09)
My husband and I went in to taxs as we did last year. they went through the process and when it got to the end to tell us how we could get our money, we said the same as last year a check now for part and the rest the next day, Oh we do it different now lets see if you qulifiy for the money now, he cam back and said our refund was not larg enough. over 1200 is not large, then he said he would she if we quilify for 1 day check, I call the next morning at 9:30 the lady said it is still proccessing check back in the afternoon

I called back a man answered and said still processing so I said nothing will change today and he said no, I said then why did the lady tell me to call back. This place is not professional at all now I paid all this money for money now and may have to wait 8 days for the first check and 8 more for the second. the place is making money and ripping off the poor who need it.

I need it to catch up my car payment.

Steve of Aubrey, TX February 2, 2009

Steve of Aubrey TX (02/02/09)
We've done our taxes with Jackson Hewitt for several years, so going back there on January 30th 2009 at 7pm we never thought twice about it. We applyed for the RAL since that is the way we've done it since they've offered it. Nothing on the paper work or in the session ever stated that the RAL has to be approved through the bank based on YOUR CREDIT. I found out in the last day or so that this year you have to have a 750 credit rating. WHAT? Who in this day and time has anything near that.

Anyhow the agent NEVER once stated that the monies might not be available for 10-15 days even though I was paying 340 dollars for the 1-2 day loan. Jackson Hewitt also offers a 1 hour loan...well they can tell you right then if you are approved for that...so in my thinking they should be able to tell you if your approved for the RAL through the bank RIGHT? Well I guess not since they won't even disclose to you that you are more than likley not going to get your monies for weeks even though your paying and requesting the RAL!

So will I go to Jackson Hewitt next year....NO! They should be shut down.There should be some law against this. False Advertisment or something. How with the IRS as strict as they are can a company that deals with the IRS indirectly be able to scam the tax payers like this. I researched this an have found that there are TONS of people who have been dealing with this same thing this year...and it is not just through Jackson Hewitt. Start swamping the news stations and radio stations about this so maybe at least one person will be saved the headache.

P. of Winston Salem, NC February 1, 2009

P. of Winston Salem NC (02/01/09)
I went and got my taxes prepared at Jackson Hewitt office on 1/26/2009 and was aprroved for a Money Now Loan. I got the 1,000 that day and waited 24 hours for the rest to be loaded on the card. NO MONEY. Called the next day and was told that the IRS hadn't approved it yet and would be another 1-2 days. THen get a call from a lady the next morning saying she has been trying to file it and the IRS keeps kicking it back saying my almost 2 yo daughter's SSN is invalid and could I bring a copy of my last years return to check what they put in last year. I asked doesn't she have a copy and she said it is probably boxed up at another office. I cant' find mine and now have to wait and call IRS on Monday to figure out the problem.

Obviously the person that filed my return from last year must have put in the number wrong so now since they put it in correctly this year, its invalid to the IRS. Isn't their someone who checks the freaking SSN, both the tax office and the IRS. I am frustrated because I had promised people money that I owe now have to wait because of someone else's mistake. I should have known better because when I went in that day to file there was someone else complaining about their taxes were done wrong and making a big scene about it.

Just frustrated and want my money NOW the way I paid for it.

Deborah of Quinton, AL January 31, 2009

Deborah of Quinton AL (01/31/09)
I filed my taxes with Jackson Hewitt on Jan 16th and paid over 300 dollars for their AR return which took 8 to 15 days. now sitting on Day 16 I call ed the office where I filed to see what was going on and was told They didn't know where my money was. I called to speak to a regional manager and was told I could not speak which her. So I asked for the banks number where Jackson Hewitt has their loans through, upon calling Santa Barbara Bank I found that I would not be receiving my loan until after 21 days. WHAT A LIE!

This company is HORRIBLE its complete misrepresentation. now they wont refund my money that I paid them to do my taxes. if not all of it I feel I should be giving some kind of credit, but you know how it is with LIARS and CHEATS. if they can't one way they'll get you another. I say to anyone thinking of using this company STAY AWAY! Their horrible and not to mention rude, but hey its not their money why do they care?

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