Complain about a product or service

Jackson Hewitt

Peggy of Jesup, GA January 31, 2009

Peggy of Jesup GA (01/31/09)
I went with my son to file his income taxes for 2008. He had one W-2,and did not itemize. The cost was 312.00- Last year it was 100.00 This is robbery in the first degree.

I will never set foot in Jackson-Hewitt Agency again. Trust me.

Rebecca of Milford, OH January 31, 2009

Rebecca of Milford OH (01/31/09)
My husband and I used Jackson Hewitt last year for our tax service. First off they did not send the money to the state like they said they would and we ended up having to pay our state taxes late. Second this year they have us on some crazy calling list that calls our house every day starting around 8 or 8:30 in the morning. One day they called five times, my husband called to remove our name from the list. I gave it a couple of days (still receiving phone calls) and called again to remove our name from the list. Now today they are still calling. How do I get them to stop?

Jessica of Trenton, MI January 30, 2009

Jessica of Trenton MI (01/30/09)
Went to Jackson Hewitt like I have For the past few years I did get a Christmas loan for 300 so i knew I had to use the Ipower card. I went in and was denied the next dya the 3-4 day and was told I had to wait for the IRS to release the funds. I could have saved hundreds of dollars and filed myself. I only went there because I thought I was getting the next day loan. I was only willing to pay 600 in fees because of needing the money so badly.

Noone can explain to me why I cant get the money sooner. The Ipower card in the mean time is adding intrest to the loan. The ipower card is a horrible mess I dont recommend it to anyone. file yourself and get the money back in the same amount of time or less

another 2 weeks of no vehicle with 4 kids. I have been looking forward to getting a car this month. I will be writing a check for rent hoping it doesnt bounce before the taxes come

Ricki of Pensacola, FL January 28, 2009

Ricki of Pensacola FL (01/28/09)
I went to Jackson Hewitt on the 27 of Jan. of 2009. The lady was very nice and explained things as she went. I did not quilify for the loan prosses and was told I am accepted for the 24 hr deposit. and then after I accepted the 24 hr with the out ragous fees. and the prosses started, I asked about the 24 hr service and that is when she dropped the ball that if the 24 hr service does not go through then I have to wait 8 to 15 days. I am very up set about having to wait when I was told my money would be deposited in 24 hrs. I always used H&R block and they tell me my refund will be deposited in 3 days and it is done so. No run around or anything. This is a big let down when someone refered me to Jackson Hewitt and I put trust in the friend. I will not make the same mistake next year.

I was supose to pay my trusting friend the money I owe for the car I am buying from him on the 1st of Feb. and not I have to call and tell that trusting friend that I have to wait because Jackson Hewitt told false information until the complete application of taxes was done then told the rest of the story.

Tangela of Houston, TX January 27, 2009

Tangela of Houston TX (01/27/09)
During my visit to the office on January 13, 2009, I was told by the representative after my preparation of taxes that my forms will not be submitted until my W-2s are received. I was then told that for the time being that I qualified for a loan of 300.00 which will be loaded on an i power card. Initially I told the reperesentative no, but she explained to me that although it is not mandatory to get the card it would be advised if I needed some small money on that day. I asked her about the fees and read the disclosure of the card in the store with her.

There was nothing stated regarding a fee for each and every transaction made on the card. I was informed by her that I could go to Bank of America and withdraw all of my funds at no charge. The disclosre of the loan that she told be was that there would be a 35.00 fee for loading the card. She also explained that I had to option to load my entire refund on the card as direct deposit. I told her that I was not doing that because I have my own account with a bank. I will come and pick up my check as normal when I do decide to file my taxes. We discussed this card for minutes until I decided to get the loan amount. After processing I learned that my fees were double the amount we discussed. I was flabbergasted at the fact that the representative and I discussed these fees and never once did she disclose the extra fees. I told her that I did not want the loan and she began to tell me that it was too late and that the funds were already on the card.

 When I receive my income taxes, Jackson Hewitt will automatically deduct the loan amount from my refund. The amount I signed for that will be deducted is #301.01. On January 26, 2009 I visited the office again to turn in my W-2s for a refund submittal. This time I spoke with a lovely and respectful woman who informed me that since I received the loan I had no option of how I want to recieve my refund. She insisted that I had to get my refund on the i Power card only. I told her that I do not want it that way and this is what I told the other young lady as well. I began to tell her that the fees are too much and rediculous. She then began to explain to me that the card is a gimmic and that her boss told them to push the product regardless. She said she had receivd so many complaints about the card and will not use Jackson Hewitt's services herself. She apologized repeatedly to me for not being disclosed of the truths about the service of Jackson Hewitt. She told me that if I decided not to file with them I had to come into the store and of course pay the loan amount that I borrowed and pay a 70.00 tax preparation fee.

How rediculous this is for me. I know that I have to pay the loan back, which is no problem. The problem was that the loan amount that was calculated within my refund amount came out to be eight dollars more that the original amount that I signed for. She could not explain to me where the difference came from. Jackson Hewitt has a way of doing business with crooked companies that charge their customers unnecessary fees twice for the same service. I need to know who I can talk to about bringing up a legitimate lawsuit against the finance company as well as Jackson Hewitt. This is rediculous and costly. Please direct me to the necessary department who will be able to assist me in this matter.

The economic damage is that I have to use my refund money to get some of my money off the card.

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