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Sonia of Jackosnville, FL January 27, 2009
Sonia of Jackosnville FL (01/27/09)
I had problems with Jackson Hewit from the begining, I was waiting for my money to come in and be delivered and weeks had passed so I called and to only find out that my tax preparer had typed in the wrong account number. So i had to follow up with my bank to make sure that it was not giving to someone else. After that happened again so i filed a complaint with Jh because it was non sense along with that i finally recieved my federal taxs back but i never recieved my state taxes and still yet to have recieved it.
after i complained abou that the company was suppose to make back contact with me and the manager of the office refused to give me corporate number she said they were busy and she would contact them and have them contact me again which i still yet haven't heard from JH. Now it is 2009 and when preparing to file agian i recieve a letter from the IRS stating that me and my husband did not include all of our income. So we pulled out our folder from 2008 when we filed with them and we had all of ou w2's inthe fold and made sure that we handed them to the tax preparer but the tax preparer did not include all of our income so we owe the IRS 1600.
Because our tax preparer did not do our taxing the right way. when we filed we made sure we got the protection gold cerificate from JH that is suppose to protect you if the tax preparer messes up your taxes and you end up owing. so my husband and i went to JH and complained about what had ahpped and the said there was nothing they can do.
my husband and i owe the IRS 1600 because Jackson Hewit did not complete our taxes with all the correct information that my husband and i have provided to them. Which is one out of 3 mistakes they have made while preparing our taxes in february 2008. Tiffany of Beaufort, SC January 27, 2009
Tiffany of Beaufort SC (01/27/09)
On Jan. 13, 2009, my husband and I went into the Jackson Hewitt office to apply for the RAL. When we walked in we informed the lady what we wanted, and gave her the ONE W-2 and our military i.d. She proceeded to do our taxes and when the amount of the return came up I told her that was exactly what I had figured. She asked if I do taxes, and I informed her that I knew how we were just wanting to get our money now. When it came time to pick which loan we wanted we told her the RAL again and she then informs us that last year they wouldn't allow the military to get it, but she would try anyway. We couldn't get it simply because my husband is in the military. She told us that the only option we had was to get our money back in 8-15 days. She then told us our money would be deposited into our bank account by 1/23/09.
My husband looked at me and asked if I just wanted to do it and save ourselves the fee. I did not know that it was not to late to go back. I told him that. She was sitting right in front of us as we were discussing this. When my husband looked at her for a answer she just looked away. Since we thought that we couldn't go back we went ahead and filed them. On our way home I was looking over the 300 dollar fee. There was a 20 dollar purchase for something. I asked my husband if he had bought anything and he said No. She had put the Gold Guarantee on our return and didn't even ask us if we wanted it or explain it to us. I called the next day to just have the void it out and they informed that they had already sent it to the irs. The irs didn't get it until 1/16/08.
I called customer service and couldn't get a person that could explain anything to me. All they did was give me the number to the store. My husband spoke to the manager and she said that we were able to get our 20 dollars back (how nice of them) after the irs accepts our return. They couldn't void it out unless the irs denied it. Well the irs finally accepted it on 1/18/09. On the 23 we still hadn't recieved any funds. I called the district manager. He told me that the lady must have made a mistake that we weren't suppose to get our money til possible this coming Friday the 30.
When I informed him that we felt like we had been taken advantage of he said that he was sorry. She intentionally did not tell us when we first told her we were military and we wanted the RAL that we couldn't get it. I just not sure that they don't get a commission off of the returns. It's very sad that people take advantage of those who fight for their freedom. We will NEVER do business with them again.
We really didn't have the 300 dollars in fees to pay them. We had told the bank with our car loan that we would get them paid up on the 23rd. Now we don't know for sure when we are going to get it. Thankfully our bank is working with us. Charlee of Hutchinson, KS January 27, 2009
Charlee of Hutchinson KS (01/27/09)
I am getting nervous. I didnt do my homework and went with Jackson Hewitt for my taxes this year. They have comercials and a professional looking company. I am having similiar problems as a lot of other people it seems. I filed my tax 1/26/09 and paid to get my Taxes back in 1 day. I have called and called to activate my card. I cant even get that far because it tells me that the number does not match any user information? I called Jackson Hewitt they said they had a call from the bank that they had put some thing in the computer wrong but they had fixed it and all should be fine and I should still get my money in 1 day.
Its been 1 day and I still cant even activate my card! I have tried to call and call and at this point I cant get ahole of anyone not the bank not the Icard not Jackson Hewitt! I keep a very tight budget but when I was told I would have my return in 1 day I told my husband it was ok to spend the money we had because we would have our taxes in 24hrs. We cant even put gas in our car and payday is a week away! For paying 300 to have my taxes done you think they could do it right or at least give me some personal attention to resolve my problem.
Pamela of Grand Bay, AL January 27, 2009
Pamela of Grand Bay AL (01/27/09)
Lady did taxes wrong. Pd. for 1-3 day's and now it's been 4. Ask for my tax's back and said I had to pay 50.00. Will never go back to Jackson Hewitt.
nothing really, just the aggervation of being lied to and holding on the phone for more than 26 min at a time. Gen. Mang./Owner would not even pick the phone up to talk to me. Never will I recommend or GO BACK! Thanks for trying to help me. Venessa of La Puente, CA January 24, 2009
Venessa of La Puente CA (01/24/09)
They have been taking money from my account a retirement fund. I've never taking a penny out and it's over 6,000.00. What can I do I'm 76 years old and that was all my saving.
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