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Jackson Hewitt

Timothy of Amarillo, TX January 23, 2009

Timothy of Amarillo TX (01/23/09)
The Jackson Hewitt iPower card is backed by an organization that provides no customer service to you and yet expects you to trust them to handle your money. Even after loading money on to the card, I have not been able to get access to customer service by either phone or through the website, and cannot get my current issue of how to access my account online after having registered more than a month ago. The site keeps sending me to the automated voice system at the 866 customer service number, which in turn tells me I cannot receive customer serivce.

I have filed a formal complaint through the Better Business Bureau office of W Georgia in Columbus, and advise that customers of Jackson Hewitt use more reliable types of prepaid debit purchased through well known retailers to receive their tax refunds and not to trust them to this kind of scam artist operating under the umbrella of a well-known company name.

The money that I loaded on the card is lost, and even though the automated system lists it as my balance, I cannot use the card or receive customer service explaining why I cannot use the card. A formal complaint has been filed, and I will not be doing business with Jackson Hewitt again.

Kim of Round O, SC January 23, 2009

Kim of Round O SC (01/23/09)
Like everyone else nowdays, I need my tax return to catch up on bills since I lost my job. I went to the local JH office on 1/16/09 and was told since my employer 1099's me I was not eligible for a RAL and would have to get an AR refund, I didn't know exactly what that was at the time. She said that since I was filing on the first day refunds were being accepted, I could expect my check in about a week, and charged me over 300.00 for the return. I asked about direct deposit since I always did it that way with turbo tax but she said no, that way would be even longer.

Well, its been a week. After calling their check line I am told it will be 8 to 15 days before I see my check. I called the office and the impatient lady told me that it was correct and you cannot count weekends in that. I told her that I was told a week and she said that she couldn't tell me anything else and that I must have misunderstood the preparer. Hmmm I wrote on my envelope what she said and even the date it was expected in front of her when she told me it.

I dont think I misunderstood, I just think they ripped me off! WHAT A JOKE! Im sure they arent waiting 15 days to get my 300+ in fees! The bad thing is according to the IRS website, my refund isn't due until Feb 3. If I had used turbotax, it would have been direct deposited in my account 1/30 and would have cost me 74.00! Way to go LIERS

Because of this, I am unable to make my committment to my morgage company to get my house out of foreclosure. I am also unable to pay my car insurance.

Penny of Tallahassee, FL January 23, 2009

Penny of Tallahassee FL (01/23/09)
I filed my taxes on Saturday Jan. 17, 2009 at 9:00 am. I requested the 24 hour direct deposit option, since the preparer explained the differences and assured me that it wouldnt cost more. She also assured me that the money would be in my account on Monday Jan. 19.2009 regardless of the fact that it was a holiday. She told me that I would get 2140 and change in 24 hours and another 300 in three weeks. I asked her if I would get a refund on the 24 hour service if it wasnt in there on Monday and she told me yes. I asked her what I would need to do in that case and she told me that it would be added back to the deposited amount.

I paid right at 300 in fees to them and when I questioned why it cost so much, she told me that the software automatically generates the amount and they have no control over how much the services are and that it depends on how many W-2s you have and how much you are getting back (I only had one). She showed me the screen and explained what I would get back Monday came and there was no money. Wednesday (4 days later) I received a deposit of just over 1800.

I am so angry she never once mentioned I would only get this amount, and it wasnt on the monitor when she explained what I would get back. My friend went to another location and only paid 130 for fees and had 2 W2s and received more money back. Somethings not right with this company.

I promised my landord that I would have the money by the 19th. I owed 2149 and change for rent and was so excited that I would finally get caught up, but the amount I received was less than what I was promised and I didn't receive it until the 21st.

Rachele of Humble, TX January 23, 2009

Rachele of Humble TX (01/23/09)
I filed my return on 1/20/09. First of all something told me the lady that was helping me was very inexpierenced. I filed the RAL. The next day I called to ck the status and they said my paperwork was rejected by the IRS. I was told differnent stories about what happend. So the manger says she was going to the office to look over my paperwork and would resubmit it. She clais there were no errors to her knowlege and just re sent it. Guess what! It was rejected again the follwing day! Now I am fed up, I want to know what happen, they are toggling with my money and could possibly put me in jepordy with the IRS.

After, making a dozen phone calls to the local office, customer service, filing a claim and calling a different office, a lady at another office told me that they were submitting the wrong form. Again, the manager says she will fix the form and resend it for the 3rd time that I know of. I call again several hours later and get more stories. Now they say there is something wrong with my itemizing. I can not trust them anymore and I want to take my taxes somewhere else.

So I go up to the office and tell the Regional Manager (so she claims) that I will not allow them to resubmit my taxes to the IRS anymore and that I want my forms back. Her answers back to me is that I will have to wait till the next day, so she can go pick up my paperwork from the Auditor's. If there is anyone that can, PLEASE HELP! What is going on, these are my taxes, why do I feel they are keeping information from me? Thank you

So far I have lost 48 hours tomorrow will make the 3rd day and I still have to get my paperwork and try to go somewhere else.

Jessica of Houston, TX January 22, 2009

Jessica of Houston TX (01/22/09)
I filed my taxes with Jackson Hewitt on 1/16/2009 and i applied for the RAL loan. I had come in a couple of weeks before and had gotten the 500 loan with my last check stub (after fees it was around 413, they charge you for tax preperation then charge you again for the same thing when you return) i was very upset when i learned that i had no other choice than to have my money loaded on that stupid Ipower card which i had so many problems with (it took them forever to load the money, i got overcharged for gas and it takes forever just to speak with anyone DONT GET THIS CARD!) they said since i had accepted the first loan that there was no other option but to use that card again which i was not told the first time i came in.

anyways i applied for the RAL and was told i would get my money on monday but no later than tuesday, well that didnt happen and i had to call the ipower card company and they said to call Republic Bank (they are the new bank they are using this year). well i find out that my application for the RAL was denied and was not given a reason as they said they had to mail the reason to me to my old address that the tax preparer insisted that i use for their bank purposes. Now im told i have to wait an extra 8-15 days to get my return or untill the IRS approves and releases the check.

I paid almost 400 for a loan i did not get and in the 10 years i have done my taxes with Jackson Hewitt i have never been denied for the RAL. Last year i filed my taxes with them i applied for the money now loan where you get your check in a hour and i waited over 3 hours for a check only to find out the dumb lady who had never done a tax return before (she was in training which i didnt know) sent my stupid refund to the irs another way so i had to wait 2 weeks for my return! DO NOT GO TO JACKSON HEWITT! you would have better luck doing it yourself!

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