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Jackson Hewitt

Raven of Arlington, TN April 16, 2009

Raven of Arlington TN (04/16/09)
I filed my taxes on Febuary 09,2009. MY income from last year was three thousand five hundred dollars. THey charged me one hundred eighty seven dollars to file. March 09,2009 I recieved a letter regarding my stimulius check. I contacted the IRS they informed me that i did not have enough income for last year and there was no reason for me to pay to have my taxes filed. They also informed me that I would recieve a stimulis check in the amount of two hundred eighty two dollars and that I needed to contact Jackson Hewitt.

The first time I contacted them they told me I had to get my mney from the IRS. I contacted the IRS a second time they told me that Jackson Hewitt recieved a check from them and to contact them again regarding my check. So I contacted Jackson Hewitt a second time and they told me they can charge whatever they want to file my taxes. They also told me that they recieved my stimulius check in the amount of two hundred eighty two dollars, that they were going to charge me one hundre fifty sevens ollars in fees so I would only recieve one hundred and fifty dollars. Some one needs to do something to this company.

Amber of Tallapoosa, GA April 16, 2009

Amber of Tallapoosa GA (04/16/09)
i had my taxes done. when it came time to pick up refund check jackson hewitt had moved out and now i can not get my refund check.

Krista of Arlington, TX April 16, 2009

Krista of Arlington TX (04/16/09)
I worked for jackson hewitt this tax season I was working 60-70 hour weeks for them working between 4 different stores never had a problem. I just had my review and it said how great i worked and how i should be a manager and everything. about 2 weeks after that i was working at a store on sa sat took in cash money i called the manager to tell them the money was there and left a note to remind them come monday afternoon the manager calls me and tells me the money is missing.

That thurs the area manager fires me telling me know one else had a chance to take it. I asked her to give me a lie detector test but she said no. They did not send me my last pay check plus because they fires me before april 15 they are not going to send me my bonus which was going to be between 1 and 2 thousand. They are telling all the other employees i quite. They sent an email to all the managers telling them not to write me a ref. letter or any thing. I found out that area manager gets to keep all the bonus money from the people she fires. They never had a problem with me before but yet the first thing that comes up they fires me and keep my bonus money.

Eric of Humble, TX April 15, 2009

Eric of Humble TX (04/15/09)
On 4-14-09 i went to Jackson Hewitt to amend my taxes and add 1099 to the 1040x. I was assisted by Nakia T. who was very unprofessional who loudly and embarrassingly began talking about the IRS is going to pentalize me for certain things then she claim to need additional information to file my 1099 forms when i got back with the addition information she still claimed she could not file the forms. I told Nakia the forms has already been filed electronically all i need her to do is to add the info to the 1040x. She still acted if she did not understand.

This began to upset me because i had to set and waste valuable time dealing with someone who refuse to do their job.I talked with the owner A. Raza who claimed he did not know of the situation and circumstances which i spoke with him about concerning Nakia. He then tried to sweep the whole matter under the rug. Then he tried to tell me what the law is but could not produce the law for me in black and white. I told him i will let a judge determine what the law is.

I am a very unsatisfied customer who has been mistreaded by this unprofessional company who suppose to be in the business of filing taxes but refuse to file taxes. Something need to be done about this kind of nonsense. Money and time wasted

Adela of Phoenix, AZ April 13, 2009

Adela of Phoenix AZ (04/13/09)
I feel like I was robbed. I was treated so horribly by this location. On April 8 They would have charged me 224 to do my taxes, I had them put it on hold(probably cancel) because I was only getting back 200. When I went back to the store today 04/13 to cancel, all of the sudden the 224 they would have charged me vanished, and they were going to charge me 100. My boyfriend went ahead and filed his taxes when i put mine on hold, he payed them 257, which seemed way too high. Tracy told me that they were never going to charge me 224 and that that never happened, when it did. So the fact that she said the 224 charge never existed, proves that they purposely overcharge.

I know they purposely overcharged my boyfriend and would have charged me the 224 if I went ahead and filed when he did. They were so so rude to me and treated me like dirt. I will never again go threw Jackson Hewitt. Tracy was the rudest woman I have ever met in my entire life. She kept saying I was making that up about the 224 charge so she could cover up the fact that they were overcharging and were trying to cover up that she overcharged my boyfriend. So I ended up paying the 50 cancellation fee, as they are giving me my W2 forms back one of the four pieces was missing, they lost it!!!! So it wasn't enough that they overcharged my boyfriend, were so rude, and lying to me but THEY LOST MY W2 FORM WITH MY SOCIAL SECURITY NUMBER ON IT!!!!I feel like I have been robbed and there is nothing i can do.

I lost money! I fell that I was robbed

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