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Adela of Phoenix, AZ April 13, 2009
Adela of Phoenix AZ (04/13/09)
I feel like I was robbed. I was treated so horribly by this location. On April 8 They would have charged me 224 to do my taxes, I had them put it on hold(probably cancel) because I was only getting back 200. When I went back to the store today 04/13 to cancel, all of the sudden the 224 they would have charged me vanished, and they were going to charge me 100. My boyfriend went ahead and filed his taxes when i put mine on hold, he payed them 257, which seemed way too high. Tracy told me that they were never going to charge me 224 and that that never happened, when it did. So the fact that she said the 224 charge never existed, proves that they purposely overcharge.
I know they purposely overcharged my boyfriend and would have charged me the 224 if I went ahead and filed when he did. They were so so rude to me and treated me like dirt. I will never again go threw Jackson Hewitt. Tracy was the rudest woman I have ever met in my entire life. She kept saying I was making that up about the 224 charge so she could cover up the fact that they were overcharging and were trying to cover up that she overcharged my boyfriend. So I ended up paying the 50 cancellation fee, as they are giving me my W2 forms back one of the four pieces was missing, they lost it!!!! So it wasn't enough that they overcharged my boyfriend, were so rude, and lying to me but THEY LOST MY W2 FORM WITH MY SOCIAL SECURITY NUMBER ON IT!!!!I feel like I have been robbed and there is nothing i can do.
I lost money! I fell that I was robbed Charles of Levittown, NY April 9, 2009
Charles of Levittown NY (04/09/09)
On March 10, 2009 one of employees a Ms K. Strytska prepared my 2008 taxes. We all know how bad things are especially with retirees like me. When my taxes were finished, Ms Strytska told me that my bill was 450.00. I couldnt believe what I was hearing. Here I am, times are bad and Employee had the nerve to charge me 450.00 for what was a routine Tax Preparation. Up until I went to [Jackson Hewitt], my tax preparations cost me no more than 125-175.00.
I intend in the next several days to send my story to the newspapers, Consumers Affairs and the Better Business Bureau. [They] robbed me. However, Im going to advise as many organizations as possible to what a Scam operation Jackson Hewitt Tax Service Inc is running. Jackson Hewitt Inc makes it impossible to contact them personally to discuss any problems with their sites.
Customer service gives out one general Number.1-973- option 3 However the catch is, their voice mail asks for the last four letters of the person youre trying to contact. How does one know who to contact? When J.H. offers no voice mail contents like any reputable company would have the truth is that J.H. doesnt want customers to have any personal contact to resolve his/she tax problem that cannot be resolved at a satellite office. Nicole of Del City, OK April 7, 2009
Nicole of Del City OK (04/07/09)
I'm still waiting on my federal refund. So I call the IRS (4/06/09) to find out what the status is and they say it is still being reviewed I asked if it had something to do with them leaving off my tips and wages and they said if that happen I needed to do an ammendment. So I went down to jackson hewitt remind you I haven't dealt with the one that perpared my taxes since the very first day. But Nancy has been helping me supposedly. I told her what the IRS said and she said why do we have to do that when it doesn't effect how much your getting back?
Anyways so she does it but after telling me that the person who did my taxes before had enter youngest sons last night wrong on the earn income credit. But not to worry it was caught before sent into the IRS. Umm how come you told me before when you call the IRS that it was being audited because of dependents claimed I'm so confused. Neither less to say I asked for my money back and she told me that she was unable to do that but could give me a break next year. HA HA! I told her it wouldn't be a next year and I was told that at least your getting the ammendment free. Someone please help me
I'm falling more and more behind on my bills. My roomates are ready for us to move and I can't do anything without deposit money first Nicole of Hagerstown, MD April 6, 2009
My husband and I filed our taxes for 2008 in January 2009 with Jackson Hewitt. They deducted 1000 dollars from our federal tax return and 300 from our state tax return. We were told that it was supposed to be paying back last years stimulus check that we received which was 1200. Then Mike said that we were going to be reimbursted. We never got the money. He showed me where it was pending on his computer but the IRS said they issued us a check for 6209 dollars. We only received 5200. Then with the state check we were shorted by 300 dollars. What can we do to get our money back.
Ajay of Seevern, MD April 1, 2009
Ajay of Seevern MD (04/01/09)
We filed our 2007 taxes with Jackson Hewitt last year. It was an agonizing experience to say the least. After the greetings, all my paperwork (W2, 1098, 1099 etc.) were presented to the tax preparer. Firstly, the tax preparer Cathy seemed confused about the return and kept referring to a tax manual for entry. After the information was entered into the computer, we discovered that I owed close to 8000 in Federal taxes. I have never, in my life, owed anything and always have had a refund. After having her re-check her entries, there was a mistake, Cathy had not included the real estate taxes for our house. Furthermore, she kept fidgeting with the computer because the computer program would not allow her to continue.
Eventually, after the 1040 was complete, I owed Federal - 1000 and gotten a refund from MD state. In my mind, even though I owed, that was relief from the original 8000. I signed the return and made the payments and all was well. March 2009, I received a letter from the IRS claiming that the taxes were prepared wrong and as a result, I owed 2357. I was livid and called JH to show them the paperwork from the IRS. They checked their copies and made me bring mine in, only to find out that Cathy had not entered 7900 worth of savings interest in the 1040. The bank's 1099-int was attached with the rest of the paperwork.
I spoke to the manager, who after investigating the claim, agreed that it was JH's fault but they would not cover the entire liability just the interest/ penalties. This was because I did not have the Gold Guarantee. I explained to her that the choice was not even offered at the time of the preparation. The manager said that she could believe that because some tax preparers do not push the Gold Guarantee. I asked her where does that leave me with my situation and I was told that the General manager would decide whether he would pick up the liability.
Predictably, I have not heard anything from them and my calls go unanswered. I am seeking legal options to make them understand that this situation arose because of their negligence and be responsible for their actions. A person goes to Jackson Hewitt with a belief and confidence that his or her taxes will be prepared correctly and the hired tax preparer would be diligent enough to avoid such mistakes. With no fault of my own were the taxes prepared erroneously and due diligence was not followed in this establishment.
It causes undue hardship as now I am stuck with an additional 2357 and 587 for MD State along with my regular bills such as Mortgage, Utility bills etc. This is not something that we expected and would end up having a negative cash flow this month. Alicia of Minneapolis, MN March 31, 2009
Alicia of Minneapolis MN (03/31/09)
December 2008 I receive a letter from the IRS stating that there was missing information that Jackson Hewitt fell to submit on my 2007 tax return. I call the offices several times to address this issue from the IRS. I spoke to a rep name Curtis, Matt, Jessica and April for several weeks. I explained to Curtis, Matt and April about the letter's date and he advised me to call the IRS to request and extension I went to the office with my 2007, 2008 paperwork, documentation and the letter from the IRS. One rep told me that she did not have access to my 2007 return and that I needed to talk to Curtis.
I took off work early on 1-28-09 to catch Curtis. Matt amended my 2007 return. Matt explained to me the process of amending a return that it had to be in the same information that it was in 2007. Once everything is verified and completed they will make all need changes to the return to submit to the IRS. My return was put on hold until Jessica approves and processes the Gold Guarantee. Jessica was out sick. Every week since that day I heard all kinds of excuses. They finally process my Golden Guarantee on 03-01-09. Then the I power plus line of credit took all of my money out of my account because, Jackson Hewitt rep took 3 months to complete my 2007 to pay back a loan that I received in November 2008.
I went to the office and April handwritten on all my returns [my name] and my new address. Jessica told me that my check was sent to the wrong address on 3-13-09. Then April relayed a message to me that on 3-23-09 the check was mail from the east coast to the right name and address. The post office stated to me on 3/31/09 that [my name] was not on the box and the mail was returned. The power plus is draining me dry all they had to do was fix their mistake, send the check in the correct name and address. I have the supporting documentation. Why are they forcing me take a name that is not legally mines anymore. I need that check today!
Missed time from work due to meeting with them and not having gas to get to work. Unable to support and provide for my family because they are taking money out of my account every pay. Stressful
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