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Jackson Hewitt

Robert of Greencastle, PA March 29, 2009

Robert of Greencastle PA (03/29/09)
Mr. J rushed us thru our taxes , missing alot of our information and never gave us the right deductions. Charged us alot for having out taxes done.  We took our taxes to H&R Block for a second look and found out that we are due back muck more then Mr. J had figured. Like 5 times as much coming back to us.

Michelle of Bronx, NY March 29, 2009

Michelle of Bronx NY (03/29/09)
A little over a month ago I went to Jackson Hewitt on Flatbush Ave in brooklyn to get my taxes done. I spoke to a gentleman named Patrick. He later informed me there were a few things i was missing and I would go in later to fix it. A few weeks later I got a call from a manager at Jackson Hewitt named Roland who said that he was Patrick's manger and that Patrick had went out of town and that he needed some information that could be filled out over the phone. I advised him that I didnt want to do anything over the phone and I wanted to go back in and get it taken care of.

The manager said ok and we hung up. After much thought and advise from a friend. I decided to go somewhere else because things were taking too long to get done so I went to Liberty, we went over everything and they subitted my taxes the same day. I was informed a day or two later that it was rejected because I had already filed. I was very upset so I called Jackson Hewett and they advised me that they had sent it in the day or two after i told them not to without me being there. The manager who I advised not to send in my forms had sent them in. I went in to the tax place and the manger told me he was sorry but he didnt know he thought it would be ok if he figured out the problem himself and fixed it.

The amount I was getting back when done at Libert was more than what I was getting at Jackson Hewitt. The fee they were charging me was also less. I had to leave work early so that I could go back to the same Jackson Hewitt and try to find out why and how this could have happened. This made me lose hours at work and as an end result may not hit goal because of it. Causing me to possibly lose my bonus check. In the past I have had problems where I have had to be interviewed by the irs because someone stole my information and tried to claim me when my mother had already done it. These are things I dont want to have to go through again.

Misty of Holiday, FL March 27, 2009

Misty of Holiday FL (03/27/09)
On February 12,2009,I went to Jackson Hewitt and paid Jackson Hewitt 60 dollars for an amended tax return.They had told me it would take about 6-8 wks until I got my amended return.They got everything ready and put everything in the envelope and handed it to me,the guy who was doing my taxes seem very new he had to call the manager over to help him fill in all the info in the computer.It did make me nervous but I figured the manager was looking over it that it would me fine,so I sealed the envelope with all the info in it as the manager and the tax preparer watched me,than the manager gave me the address and I put it right on the envelope while he was telling me,I went straight to the post office and mailed it.

On March 25,2009 I got a letter in the mail saying the w2's were never sent with them,I was in shock,I went directly to that same Jackson Hewitt and explained it,the manager did admit to the mistake and refunded the 60 dollars back,I HAD ASKED HIM IF THEY CAN FRONT ME THE MONEY SOMEHOW HE SAID NO,He made no apologies at all even tho he admitted it was their mistake.I called the IRS and asked them how long it would take for my money because the mistake was made by Jackson Hewitt,they said it didnt matter it could take 8-12 more weeks from the time they received it.

Me and my two kids are really hurting,I have no transportation,no job,barely any food,Ive been selling almost everything out of my house to just buy food.That money is to get a car so I can go back to work,Weve been taking the city bus,I DONT HAVE EVEN ANY MONEY NOW FOR THE BUS,ALL MY BILLS ARE DUE,I really dont know what to do all because I trusted a tax preparer to know what to do,I def would of thought they would of put my W2's with it!!!!!!!!!!!!!!They just seem like they dont really care,their messing with peoples lives,people need their money.

Todd of Kannapolis, NC March 27, 2009

Todd of Kannapolis NC (03/27/09)
we had almost 600.00 deducted from our fedral refund that stated it was for filling fees. both my husband and i were wondering why it was so much so we went to the office and were told it was for last years fees along with this years fees. we understand that fees would be taken out for them filling our taxes but not that much. we were told that the office would check into why it was so much and all we kept getting was blank answers.I was also told at one point that the amount that was shown on my reciept was not the amount that was taken but after adding up all the numbers and subtracting that from the amount of the check it was right.

we have been going back and forth with this issue for 2 months now and still nothing has been done. the last time i had spoke with an employee there i was told the bank did not charge me the amount that i am protesting. i would like to get this resolved. i am no way trying to get out of paying for what is owed but i know i should have not been charged 300.00 per year for services i did not recieve.

Tawana of Waco, TX March 26, 2009

Tawana of Waco TX (03/26/09)
I always file my tax at 2418 waco dr, last year i claim my niece and sister and received a letter from IRS. I took the papers to her office and she look it and said it was nothing she can do about becasuse i din't got the gold guaranty. then i ask her to call my tax preparer (may) she inform me da she wasn't working for the company and it was no way for her to contact her. I left the office mad and call back days latter.

This year i file my tax at dif. location (next door) and when i went to pick my check i found out da may still working for the company and Barbara lie to me. i been talking to some friends and the same thing happen to them, they always said da she's out of the office or she is gone, don't they know da they can force us to file with them if what we want is our preparer do it!!! they really need to get Barbara another job. she is a bad customer service!

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