Complain about a product or service

Lending Tree

William of Crown Point, IN June 11, 2009

I applied for a refinancing loan on two houses.They locked in the rate offered (for 90 days). I supplied them all the info they required immediatly and gave them 1200 up front. I waited for nearly 5 months. Nothing happened. I decided I had waited long enough. I told them to just give me my money back and forget the deal. The lock-in had expired anyway.

I was told I was the cause of the no loan and it was therefore their money. I was told I delayed their moving forward because I was unavailable--"They had called me and I had not returned their call". I have an answering recorder on all my phones and there was never a message that I didn't answer right away. I wanted these loans! I'm out 1200 and nearly 5 months.

keithcox of wallins creek, KY June 27, 2009

lending tree call and want me to tell them the much my house payment was they said i call them i did not call they got pushey

Linda of Goodyear, AZ June 18, 2009

I was looking for a very low rate to refinance 1st and 2nd mortgages and sent a request to Lending Tree. The first rep, Gene, contacted me and I advised him that the rates were not low enough at that time and I wanted to stop the process. Three weeks (June 15) later a rep named Mark called our home and demanded to talk with me. He would not take no for an answer and my husband ended the conversation. Later that day Mark sent a nasty e-mail saying that my husband had hung up on him and that we were missing the boat by not accepting his offer. He again demanded that I contact him which I did not do. Unfortunately, I deleted the e-mail.

Today, June 18, I received a notice from our credit monitoring company that a loan company had requested personal information about my husband. Under NO circumstance, did we authorize Lending Tree to check our credit information. Because of the inquiry, my husband's credit score has lost a few points. He is still in the "Excellent" range but what Lending Tree did was unacceptable.

Tom of Hurst, TX June 18, 2009

I paid Lending Tree 600.00 to lock in my interest rate. When the deal to buy the home fell through, I could not get any of the money back. They claimed it was company policy and that I could only get the money credited for a future transaction with them. This was not divulged when I paid them the money.

Harold of ormond beach, FL June 12, 2009

I was refinancing my home so I called LT. They offered me a good rate so I paid the 600 fee to lock in the rate. I was assigned a case manager who was handling my loan. I sent them all of my documents and was told they would contact me with my closing info.

I called them after I had not heard from them for about a week and was told that my case manager was no longer with the company and they would assign me a new case manager. At this point we were almost two weeks into the process and they needed me to re-send all of the paperwork to them. I quickly sent all of the info they needed back to them because it was getting close to the 30 day deadline. By now it was approaching 3 weeks into the process.

I called back to check the status and was told that my 2nd case manager was no longer with the company and was assigned a 3rd case manager who told me "it is to late to close before the 30 day deadline". I was then told I would have to pay 250 to get an extension. I refused to pay an extra 250 for a problem that was not my fault.

I spoke with a couple of supervisors who refused to wave the fee or refund my 600. I went to my local bank refinanced quickly with no problems. I was out 600 because LT had an employee problem.

Barbara of Elkhart , IN June 2, 2009

Sunday afternoon, May 31, 2009, I began to recieve phone calls from agents of Lending Tree. They told me that I had filled out a form to ask for a loan. The agents had my name, address, phone #, and also had some inaccurate information that they claimed was my SS#, the amount of money I have in the bank, and my birth date, etc. I have not ever contacted Lending Tree for any purpose and I want these calls to stop.

Kathryn of Buchanan, GA June 2, 2009

Lending Tree was going to charge me 600 to lock in a rate. I have never been charged to lock in a rate! My instincts told me this was not right! Never give money upfront for "closing cost"!!

Matt of Atlanta, GA May 8, 2009

Started refinanace loan through lending tree. Initially stated closing cost would be around 6,000.00. Settlement statement shows closing to be 11,000.00. A friend just went through similar problem. He was being asked to bring 2,500 to closing ontop of the already escalated closing cost.

Diane of Springerville, AZ May 2, 2009

On 3/13 I called to inquire about the advisibility of refinancing at a lower rate. Info was exchanged and a 600 earnest fee was collected through our credit card. Asked the current home value, I said last appraisal was 165k. D Hopkins asked if I thought it might be worth 170k now. I said it might. The new appraisal came in at 160K. After refinancing fees were added we would have to buy mortgage insurance at 70 p/mo to get the new rate/payment. I felt that if LT had doen their homework they could have seen that even at 170 we would not qualify. The 600 earnest fee hurt us financially and could have been avoided. I contacted D Hopkins, J Pang, and got an email from a T DeRosa saying she would listen to the tapes and contact me. She didn't do so. I called and left a message, as well as an email. No contact. I accessed the Lending Tree consumer site. No answer. After numerous attempts to talk to someone, I feel that they just want me to go away.

Seth of Maryville, TN April 16, 2009

I was working with a friend of mine trying to get a loan and I submitted my info through lending tree. Turns out the guy I was sent through saved me over 100 MORE each month than my friend could. Yeah, the fee was a little bit more, but he went over that with me...most of the time if you have good credit you will get matched up with a good loan officer and good loan in general. I referred 5 people to contact the guy I reached because of Lending Tree.

I saved over 250 a month!

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