Complain about a product or service

Lending Tree

Paige of Bothell, WA August 5, 2009

Percentage Rate of 5.875% and Closing Costs of 12,000 offered was very high compared to other lenders - rushed to lock in the numbers even though they were high. Such a deal! Did not offer me options, such as FHA, Fanny Mae or Freddy Mac, etc. Other lenders do not charge a large, non-refundable fee to lock in the rate. I have been through the loan process many times and was extremely frustrated, disappointed, and not obliged to do business with them ever again. Representative impatient and begrudging to discuss options. Expressed that he "went out of his way" with only one quote. One of the worst customer service experiences from someone very willing to take my money.

Mike of LAKELAND, FL July 31, 2009

I signed up for a refinance. Lending tree charged me 600 for a 325.00 appraisal then after the joke of an appraisal came through (way under the value of my home) they denied my loan. Why do I say this. This house up the street is selling for 239000 my house is way bigger and better in every way and only appraised for 170000. They give you hope, charge the money up front then deny your loan. An appraisal is just a idea of what your house is actually worth.

john of Palatine, IL July 24, 2009

I filled out a form 3 years ago and im sorry i actually put my phone number and email down. Since then I have recieved over 150 calls and they just do not stop. I have tried everything to get them to stop calling but they keep selling my name - do NOT give them your info unless your ready to cancel your phone service after you do!!

DZUNG of BROOKLYN PARK, MN July 23, 2009

I could not complete the closing process because of some very deceptive technique. They are very eager to get my application process, but once they got all the information, they would hurry up trying to close the loan without letting you know all the details. It was a cash-out refinancing. First, they told me that I can just take the cash to pay off another loan without closing it. But when it was time to sign the paper, suddenly there was a piece of paper that I must sign to authorize the closing my previous loan. Throughout the process, I was the only person initiate the loan and submit all the documentation and then suddenly at the signing process, they asked for my spouse to sign all the paper works along with me. Also, don't trust the appraiser! If you have a trustworthy certified appraiser, they would not let you use that. They sent their own appraiser.

Jim of Hudson, IN July 23, 2009

In April we applied for a refinance. After appraisal, the numbers worked out better for us to go FHA. Glenn tried to put us into a conventional requiring mortgage insurance even though an FHA loan saved us 5000 over the life of the loan. I requested an FHA. After 3 months of now being in their system, it looks like they are either stalling until the interest rates go up, or just dragging me along for the 600. They've stopped answering emails & dodging requests for "where we are" in the process. This is somewhat disappointing as we obtained our existing mortgage through Lending Tree 3 years ago with problem. Alas all good things must end.

John of Richland, WA July 10, 2009

Yesterday, I had to cancel a refinance because of what I believe to be deceptive information from Marc and Karyn lying to me about what I was to expect only to discover the final refinance arrangement was unacceptable. I requested that my deposit of 600 be returned because of a very poor and negligent appraisal of my home that started the events that led to lies from both Marc and Karyn leading me on to get as far as I did, then finally telling me the truth about the loan that I could not accept.

Yes, I do have evidence that demonstrates the appraisal was negligent at best, and that Marc and Karyn were both very interested in assisting me with the refinance in the beginning, only to develop an apathetic attitude and could care less whether I went forward with the loan or not since they already had my deposit, a deposit that they had no intention on returning regardless of the circumstances. Their blatant lies to me to stay with the process so I'd loose the deposit in the end is not only illegal, but unethical at the very least.

There's a lot more to this, and I'm prepared to take this as far as necessary to recover my 600 and find someone else to refinance my home with who will be honest with all the details and not sucker me into an unacceptable loan and stealing 600 in the process.

keithcox of wallins creek, KY June 27, 2009

lending tree call and want me to tell them the much my house payment was they said i call them i did not call they got pushey

Linda of Goodyear, AZ June 18, 2009

I was looking for a very low rate to refinance 1st and 2nd mortgages and sent a request to Lending Tree. The first rep, Gene, contacted me and I advised him that the rates were not low enough at that time and I wanted to stop the process. Three weeks (June 15) later a rep named Mark called our home and demanded to talk with me. He would not take no for an answer and my husband ended the conversation. Later that day Mark sent a nasty e-mail saying that my husband had hung up on him and that we were missing the boat by not accepting his offer. He again demanded that I contact him which I did not do. Unfortunately, I deleted the e-mail.

Today, June 18, I received a notice from our credit monitoring company that a loan company had requested personal information about my husband. Under NO circumstance, did we authorize Lending Tree to check our credit information. Because of the inquiry, my husband's credit score has lost a few points. He is still in the "Excellent" range but what Lending Tree did was unacceptable.

Tom of Hurst, TX June 18, 2009

I paid Lending Tree 600.00 to lock in my interest rate. When the deal to buy the home fell through, I could not get any of the money back. They claimed it was company policy and that I could only get the money credited for a future transaction with them. This was not divulged when I paid them the money.

Harold of ormond beach, FL June 12, 2009

I was refinancing my home so I called LT. They offered me a good rate so I paid the 600 fee to lock in the rate. I was assigned a case manager who was handling my loan. I sent them all of my documents and was told they would contact me with my closing info.

I called them after I had not heard from them for about a week and was told that my case manager was no longer with the company and they would assign me a new case manager. At this point we were almost two weeks into the process and they needed me to re-send all of the paperwork to them. I quickly sent all of the info they needed back to them because it was getting close to the 30 day deadline. By now it was approaching 3 weeks into the process.

I called back to check the status and was told that my 2nd case manager was no longer with the company and was assigned a 3rd case manager who told me "it is to late to close before the 30 day deadline". I was then told I would have to pay 250 to get an extension. I refused to pay an extra 250 for a problem that was not my fault.

I spoke with a couple of supervisors who refused to wave the fee or refund my 600. I went to my local bank refinanced quickly with no problems. I was out 600 because LT had an employee problem.

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