Complain about a product or service

Lending Tree

Robert of Portland ME (02/04/09)
I was completing a Lending Tree application on the phone and I gave light-hearted but sarcastic comment regarding the outrageous pay the CEO's get even after they are low enough to beg for government bail outs. The person I was talking to chuckled but after a few moments I realized that someone had disconnected us. I called back to ask for a manager. The person I now talked to said that he simply could not let me talk to a manager.

Try as I may Lending Tree policy disallowed me to speak my peace with a manager. Lending Tree practices, like those of so many other American businesses' today are outrageous! I refuse to do business with Lending Tree. And by the way...do not tell me that Lending Tree does not make any money...that it is a free service.

Sandra of Irmo, SC February 4, 2009

Sandra of Irmo SC (02/04/09)
I applied for a mortgage through Lending Tree, one of the offers I received back was from First Commonwealth Mortgage. I ended up using another lender. I have received several phone calls from First Commonwealth, most of which are messages left on my home answering maching. Until today, when I received a call on my cell phone from Timothy Heyne from First Commonwealth. I quickly explained to him that I refinanced with another company, thanked him and hung up. Later on I received a threatening email from him.

April of Collegeville, PA January 28, 2009

April of Collegeville PA (01/28/09)
My experience with Lending Tree is laughable. I applied for an auto loan. I checked my credit score first and it was 740, so I thought this process would go smoothly. After three days I had two responses.? One from carloan.com read unable to make a customized loan offer? whatever that means, and the other from road loans remains in a pending status. Silly me, I called LT to follow up. The bored customer service rep suggested waiting another day for the response to change. She made no offer to follow up. She did try half-heartedly to sell me a home loan refinance or home equity line of credit which would mean a lot more fees for all the lenders involved.

My son had the same LT experience two years ago, and now I find two co-workers who had little or no response from Lending Tree. I am afraid LT is a shell website, doing nothing with my request except scamming me for personal info. I shopped several local banks plus the dealer financing bank which turns out to be the best deal. Like I said, this wasnt a bad experience just a largely inept and ineffective one, and a waste of my time.

30 minutes of my life that I will never get back. And I will be highly insulted if I have to watch another Lending Tree commercial.

Sam of Westville, NJ January 19, 2009

Sam of Westville NJ (01/19/09)
There are clearly a lot of people who have had some very bad experiences with Lending Tree. I just wanted to report that everything went very smoothly in my case (purchase of new construction). I secured an excellent rate (4.99% in the middle of January 2009). All lenders fees of the closing costs were disclosed at the time of the rate lock. I made sure to request that those fees were guaranteed, and at closing they kept their word on them. My loan officer and loan processor were extremely prompt at answering and returning calls. I paid a 400 deposit for my appraisal and at closing the HUD indicated the appraisal charge was only 300, so with the 400 credit for my deposit on the HUD, I essentially got 100 of it converted to additional money down on the house.

I worked with another mortgage broker who does NOT do their own underwriting, so even though this company was quick to lock in my rate and take my application, they ultimately failed to convince their outside underwriter to approve it (after spinning their wheels, wasting my time, for a couple weeks). With time running out until settlement I went to Lending Tree and they locked and did all the underwriting in about 1 week. My credit score was very good, but my income was right on the borderline for being able to get this loan without a co-borrower.

They even went the extra mile to work with the title company and builder to get the closing date pushed up earlier than it was scheduled to be. So in summary, I just wanted to let people out there know that not all experiences with Lending Tree are bad. Maybe it's branch to branch variation (I worked with an Irvine California office for my new construction in New Jersey), or maybe the company has heeded the past complaints against it and is working to be better.

Steve of Comstock Park, MI December 4, 2008

Steve of Comstock Park MI (12/04/08)
My wife and I have lived in our home for 21 years. Our arm expires in March and we saw how aggressive Lending Tree was advertising. We own 3 businesses, have credit scores in the 750's, have not missed a payment in 15 years. We were told we were approved. They solicited all of or sensitive financial documents, locked up our credit lines, incurred us costs, took our 600 REFUNDABLE deposit, messed up our credit reports and they continue to do this over and over.

Hey, 600 for several phone calls and some faxing isn't a bad income now is it? Way to keep them employed! We are filing complaints with the State of Michigan Attorney General and the Predatory Lending division of the FBI. Boy do I wish I would have Googled this first. Google rules!. How about a high profile Class Action Suit. One of you proud Lending Tree casualties has got to be a brazen legal expert.

Loss 600 dollars which we were told was refundable Had our credit scores abliterated Sent them personal financial data that in the wrong hands could crush us realized hoe seductive these Internet companies can be, stupid human!

Nic of Holton, KS November 15, 2008

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