Complain about a product or service

Merrick Bank

ariel of astoria, NY November 21, 2009

I received a letter where Merrick Bank inform about changes on my credit card account (effective date 12/14/09) and inform that, at my request, Merrick Bank could send a "statement of the specific reasons". I understand that Merrick Bank can make changes on my account due the contract so I do not think about ask for a "statement of specific reasons" because I do not care about "why". [They] decided and did it and even you explain it nothing will be change so save a tree.

My APR is 14.70% and Merrick Bank will increase it to 21.70% and it means more 7% so, if at this time I pay 42.50 per month as APR after this change I will pay 54.25. In one year I will pay an extra of 141.00. As I know the prime is around 0%...Merrick Bank could do it and could call this change by the name that Merrick Bank like to do. I call it ROBBERY! Finally I would like to order Merrick Bank to CLOSE my account immediately. extra 141.00 per year due this change on the APR

Athena of Modesto, CA October 14, 2009

This organiztion fradulently optained a copy of my credit report without my authorization. I became aware of this after I requested a copy of my credit report. I contacted the organization and they will not remove their inquiry. Additionlly, I received a letter from them that states I applied for credit in August of 2004 ~ which is correct. However, that does not give them the right to pull my credit report for credit in January 2009. Please help.

sharon of Kingsland, GA October 8, 2009

I wore, e-mailed, and faxed this bank to let them know that due to financial hardship I cannot resume payments on my credit card until January 0f 2010, but that I have every intentions of paying this debt. They have been calling and harrassing me 8-9 times a day. How do I get them to stop?

Bertha of Frisco, TX September 26, 2009

I made a large payment on my account in august. never recieied a bill in september. got a delinqiuent notice on September 24. called to find out what was going on and told my bill was 55.00 but I had to pay 115.00 right away. I've never missed a Merrick Bank payment. They didn't have a problem sending me a form telling me they were raising my bill to 32%. Since when do you get harrassed by a credit card company if your bill is nine days past due?

Carloen of Sun Valley, CA March 30, 2009

I have been charged with amount that I have no knowledge about. I contacted the bank numerous time to dispute this but no luck.

My credit is affected by this.

Eric of Pine Bluffs, WY February 25, 2009

After 5 years with this credit card, with no anual fee, they are now charging a 96.00 anual fee. I wrote a letter to them stating that they can not do that baised on their reasons given in the disclosure and pricing appendix. They stated that they will be billing the anual fee at 8.00 per month any way. They have billed me for 9.00 for the monthlly fee. This took effect Feb 18th, 2009. I have all documents that came with this card except the paper that the card was attached to which includes the pricing appendix.

Lots of mental stress and trying to come up with 750.00 asap to pay off and close this account That is almost a 2 weeks paycheck. Monthlly payments have increased 10.00 per month.

Renee of Chester, NH February 10, 2009

After doing business with this credit card issuer for several years I recieved a letter informing me that if I did not completely pay off the balance on the card and close it within 1 weeks time I would now be charged a 96 annual fee. I called the company to tell them I was opting out of the change in terms and expected to be able to pay off the closed account at my existing terms, as any other credit card company I have ever had allows. I was told that I had to pay the account off in full in within 1 weeks time to close it and would not be allowed to pay it off at my existing terms.

Miriam of Vinton, VA September 23, 2008

I had NextCard* [Arizona] - 700 limit - Low Bal Paid more than agreed then they bellied-up Merrick [Draper, UT] took over - mailed payments cert - they rec'd cert and lost check - IT has never come back - I kept paying around this until paid in full - while for FIVE yrs they have taken a ZERO balance to 2,239.00 on Credit Bureau report - claiming this chg'd off - Jan 2008 I have files and letters sent to Sen. John Warner and what he wrote Merrick - then FDIC - Cora somebody - supposedly settled this - Have all emails from here and over time over 250 harrassing phone calls - [Taped] Now rec'd payment plan from CardWorks this past July [2008] demanding a 40% off payment plan + 1,343.90 worth of payment coupons @49.77 - for 36 months-

Arlene of New York, NY June 2, 2008

I use the above banks' credit card. In the last year and a half I have paid my bill electronically. Last month I paid the bill and paid extra because I wanted to purchase something with the card.

After five days and confirming the funds were taken out of my account via electronic deposit, the funds were not available. When I called the bank I was told it takes them ten days to place the funds back on the card, but if I wanted them to do it faster I would have to get a statement from my banking proving the money was taken out of my account and fax this to them? I refused, and spoke with a supervisor and indicated that it was unfair to pay a bill and then have to wait ten days to be credited when my bank clearly showed the funds were taken out of the account.

This is something this bank does often. It is even more unnerving because we have due dates and can't be irresponsible with paying our bills past a certain day, why is it legal for this bank to hold on to electronic funds for ten days. I explained to them that I need the money credited for an emergency and their response was poor. With electronic deposits it is my understanding the money takes less than a day and the Merrick bank knew I had already paid the bill but refused to release the credited funds. This is ridiculous and should STOP.

Elizabeth of Bronx, NY January 12, 2007

Electronic payments not credited until 10 days after clearance. When I checked on line to find out why was charged 6.95; though payments were received well in advance of the due date, I was charged daily interest while they put a hold on the funds. Was charged an over-limit fee, while they were holding my payment. FYI- the funds cleared the next day.

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