Complain about a product or service

Midland Mortgage

Please of Dallas, TX September 21, 2009

I have a Mortgage with Midland Mortgage Company. I am Senior Citizen and a Retiree from the Dallas Independent School District. I have been residing in my home for over 20 years now. Living on a fixed income, and to add to this is high cost medicine. My complaint is with Midland Mortgage how they are making every effort to exploit citizens and especially seniors with the run-around they give, never returning phone calls and long letters that only complicate the understanding.

For the past few years, my home has been in a constant decline structure-wise. Due to my income and insurance I have been unable to maintain any additional maintenance expenses. The roof has not been repaired since the time I have lived here and probably since the home was built. Of course because of this I am unable to obtain homeowners insurance. Each insurance that has come out to inspect the home has indicated that could not insure the home because of the roof.

Since I am unable to place my own insurance on the house, Midland Mortgage has placed a “Forced Insurance” on the dwellings. This forced insurance is more expensive and has less coverage. Inside of the home is currently leaking with each rain, and I have been informed by informal inspections that the home is unsafe and that there is a build-up of mold inside of the home. Unfortunately, as many seniors we want to keep our homes.

Well the catch 22 is that Midland Mortgage is placing Forced Insurance on my home which is increasing my payments yearly. Of course, this is because I cannot get insurance for the home. The Forced Insurance that they have placed on the home only attempt to assist was to provide 800 for the roof repair. There is not 1 roofer than can or will provide that extensive work for 800.00. This entire system is insane and needs to be re-looked.

I have written to the Dallas, TX Mayor Tom Leppert which of course has gone unanswered and have wrote to Honorable Eddie Bernice Johnson, Congress person for District 30 (Dallas, Tx). Mrs. Johnson office however did attempt to assist but only had information on new Weather Proofing for homes.

Larry of Lemmon, SD September 2, 2009

We are dealing with damage done to our home by a hail storm on 7/31/2008. Our insurance company was very prompt about processing our claim and providing a settlement; however, Midland Mortgage (our mortgage holder) has caused difficulties throughout the entire process. Initially, it took over 2 months for them to return OUR insurance funds despite the fact that estimates, etc. were included with the checks. One service representative laughed at us and said..."Well, it's only September...what's the rush?" By the time Midland Mortgage returned OUR insurance money, it was the last week in October. We got hit with a blizzard Nov. 5...all of our supplies sat in a snowbank all winter instead of being on our house. Their inefficient actions forced us to get an extension on the insurance claim. This spring, once again, we began the process of repairing our home. Again, we were forced to wait 1 to 3 months to get OUR insurance funds to purchase supplies. Finally, one supplier allowed us to "charge" the materials we needed to complete the project before the insurance extension deadline was reached. When our roof and siding were completed, we asked for an inspection and the remaining funds to pay for supplies and services. Once again, our insurance company was VERY prompt in processing our claim...and once again, Midland Mortgage was NOT.

We ended up borrowing money to partially pay one contractor while we waited for funds (interest charges on that loan., one contractor waited 4 months for payment, another contractor is STILL waiting plus we incurred almost a hundred dollars in finance charges from our supplier as we waited for Midland to return OUR insurance money. Now, Midland has lost a check for almost 5,000.00 we need in order to finish paying for work that was done two or more months ago. At least 6 representatives acknowledge that the check was received by Midland Mortgage. All state that it was returned to us. Supposedly, they mailed out 4 checks in 4 separate envelopes and all but the check for 5000.00 arrived safely. Now, Midland Mortgage tells me it's my fault and I need to put a "Stop Payment" on an insurance check and pay the 25.00 stop payment fee. What's worse is we still have 2 open claims on our house that need to be taken care of...and we know we will have to go through this all again! Furthermore, because of Midland Mortgage, it is difficult to find contractors and suppliers to work with because they all know they will have to wait 2 to 4 months to get paid. This affects our credit and reputation in our hometown...something we work very hard to maintain in good standing. Midland Mortgage has been the worse experience of our life. Despite the fact that we are always current (as a matter of fact my next house payment is not due until November) on our payments and we had no choice about our mortgage going to Midland, we suffer the consequences.

Cameron of Grand Forks , ND August 22, 2009

Well my loan with GMAC (General Motors Associates Community) sold my loan with an impeccable record of payment history by electronic wire. When Midland picked up my loan, Nov 2008, I was notified why the my wire transferes were not carried to that bank. GMAC, said it would not help in the matter so the stop it, they would transfer the wire one time but no more.

At this time I then had to mail out payments to Midland, and it appeared this is where the trouble began. Many checks were returned with troubling address or zip codes, but I must say, they were helpful in assisting me when I called, but I never got the necessary paper work, to get a new wire transfere going. So on going payments in some cases would come back to my house. Some error after another, then I got all the payments caught up by mailing out signed received returned notices they got the payments and some of my late fees were credited to me. (Thank you Midland?

But by April, 2009, I noticed an increase in my payment of 80.00. And just getting my payments solved by writing several checks repeating into them since I was attending my ill mother of 90 yrs for three months, I cam back to my home and found two returned checks I wrote out on time but due to inaccurate zip codes they were returned to sender.

Then I noticed April's increase in mortgage and this brought about me calling them. They indicated that TAXES were increased. Well I called my tax assessor and he indicated to me my taxes went down. Also, my insurance stayed about the same, so this indicated something drastically wrong!

I called back and informed them I thought they were in error. They resisted that thought, and after some calling they came back to say, they found the problem: Our state requires that we have more reserves in the escrow account then your previous mortgage kept. I said, that doesn't right because I never a problem being short for the payment I am paying.

The midland agent said, well our state requires more. I said if that was truth your Midland Mortgage would have negoitated that into the 64,000 loans it bought from GMAC in Nov 2008, those escrow increases would have been in the deal, but your trying your mortgage is extorting the additional money from me, and I don't feel that's rigth, why should I pay that?

They said, you must, and I said No I don't you do, you bought the loan, as everything was fine before you bought my loan? Well they couldn't answer me and had to get another agent. She said she was going to send me a break down of the escrow and i said, the only way my mortgage can be increased is if my taxes go up or my insurance goes up. They seem to believe that is true but couldn't explain why my escrow was no 900 short and it would have to come from me, and i said, your still not explaining as to why I have to pay when you bought it negative and before I had no problem paying the mortgage?

Well I called Veterans Administration, (VA) being its a guaranteed loan, by the federal government. They said, that there is no restriction on Midland to not allow me to manage my own mortgage and simply I could find a resolution to this by managing my own escrow. So being my investigation was filed with both North Dakota State Senator Conrad, and State of North Dakota, States Attorney, on Financial Consumer Dept, to investigate, this I sent a request to Midland to manage my escrow and I sent them three cashier's check that covered my principle and interest of my loan, with a letter of explanation and request of managing my own escrow.

Todate, I have been served with a Default letter and I have sign signature proof of them received my payments but they have not posted them, to bring me up to current, and I requested wavior of the late fees, being they have not given me adiquate evidence or justification as to why they increased my mortgage payments when in fact the taxes went down, and my insurance went down 100.00. so if anything I should be paying 125.00 less then what my mortgage is in corporating, all for the benefit of Midland Mortgage. Now I realize I am lucky being a veteran, and having a guranteed home loan, which they allow the mortgage company to give me managerial control of my escrow, thousands if not millions of VETS have this privilege, yet still to date I have not had any resolution and now I have evidence of them receiving payments.

They say, that all fees must be paid, and I say all fees have been paid, and I have paid insurance and taxes, so nothing is now due and I will be electronically sending them payments for the 275.00 payment. So as I said to them this is senseless as to how can you foreclose on me if I am paid up and why would you even want to get this attention. Its stupidity. The only reason they would want to persue this is to get an extra 125.00 a month, for mailing my taxes in and paying my insurance once a year, which amounts to an excess of 1300.00 a year, well I have news I can use that money and I am glad that I am a veteran as the VA Administration clearly gives them guidelines to allow me to manage my own escrow, the key crux here is why does the Government Guarantee the Bank the money and not me my home when I have made my payments? Why as a veteran and in two wars, I come home and the VA protects the Banks and has nothing for the soldier who risks his life? And they call this a benefit? WHAT BENEFIT, any you VETS OUT THERE SEE ANYTHING WRONG? This is private legal extortion and your lawmakers have set it up that way? Now, all you vets out there, ask yourselves what are you going to do when this happens to you?

patty of Omaha, NE July 26, 2009

I had storm damage to my home last June 08, and Midlands Mortgage wanted me to give them info from the roofer, but I couldnt find anyone to give the info without a deposit. I hadnt work fulltime time in a year due to a heart condition, I had to cash in my 401k in order to catch up my mortgage payments, they still wouldnt sign the 6000.00 check that I had. now my home is in foreclosure and it is going to be sold at a public auction on 9/2/09. I still have the insurance check. Once the house is sold who gets the check me or the mortgage co? My roof has been leaking for over a year now, the house is being sold as is.

Raul of El Paso, TX June 18, 2009

We were unable to continue to make our mortgage pymts and did everything possible to have them help us. We had to move due to a died in leiu and now we find out that they our account as a forclosure. My wife did everything we could to negotiate with them and they would not budge. Now we have bad credit. I have never been in default. Our credit is ruined and we cannot purchase a home for our family for a long time.

ro of willow grove , PA June 16, 2009

They do not post mortgage payments on time. They consistantly charge late payments because they don't have the personel to process payments. I have been told this by their reps. By the way, I was fortunate enough to get through on the phone. I have sent a complaint to FHA and my district attorney on this fraudulent practice. I am now being charged 300. for late fees which was attached to my mortgage.

kirk of indianapolis, IN May 28, 2009

They are impossible to reach by phone. Every phone number I find for them is an automated attendant with no options whatsoever for speaking to a live person. Believe me, I've tried every trick I know to get a live person.

Mae of Midland, TX May 26, 2009

On April 11, 2009 we had a hail storm and I have hail damage to the roof of my house, after receiveing the check for the damages made out to me and Midland Mortgae. I called and almost did not get a PERSN on rhe line she went on to tell me all the steps I had to do in order to get my roof fixed.

It is awful that you have to go through what she told me in order for the roofing company to get stated to do the work. They will not send back the amount of the check to me and my roofer in order to get it fixed of what the insurance company sent me for the damage.

Adela of Lubbock, TX March 31, 2009

Adela of Lubbock TX (03/31/09)
I have been trying to contact Midland Mortgage company and only get the automated system. I have used every phone number they list and the automated system is activited. I paid my morgtage loan off on February 27, 2009 and they listed me dilinquent on my credit report. I called on that day to see if they got my check and I guess they did because they sent me a check from the ovrepayment. Can someone tell me how I can reach these people and speak to a PERSON? I need my credit file to reflect my payment please. Thank you

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