Complain about a product or service

National City Bank

Ashlee of Richmond, KY March 3, 2010

I was trying to get the payoff information for my credit card through National City. I called and provided all the information they requested to get the amount needed to pay off the credit card. I provided my account number, my address, my phone number, my social security number, and my mothers maiden name.

The lady I spoke with said that there were security issues and she could not give me the information. I asked to speak to her supervisor and she transfered me to Jessica Conner in security. I asked her what the problem was and once again provided all the information asked of me. She said that I sounded too old to have been born in 1986! She refused to give me my payoff amount and told me to go into a local bank with ID.

I told her that I had just had a baby and did not want to get her out of the house nor was it easy for me to find a babysitter. She replied again, that I sounded older than my birthdate. I think this is outrageous behavior. I asked her to speak to her supervisor or how I could file a formal complaint. She said that I couldn't file a formal complaint and they couldn't send me the paperwork to file one because they were uncertain as to who I was?

I am offended that I was treated like a criminal after providing all the information requested. I was told that I sounded old. I was denied my records because someone thought I sounded old on the phone? Isn't there a law against discrimination?

sandi of prospect, OH February 26, 2010

same problem as everyone else stumbled on this site by accident and it made me sick to my stomache. Next day I went and closed my checking account and canceled the debit card. and because they had changed over to PNC BANK and I had a NCB account they couldn't give me my money at their bank. So here I sit waiting for my money really not expecting to ever see that again.

People need to pull accounts and shut these crooks down. I was brought up that stealing is wrong and illegal and there are consequences for your action why are they not. I now bank at a smaller bank in town fees are lower and you can actually talk to people and they treat you with respect and I breath easier good luck to everyone hopefully someday they'll get theirs.

Jackie of Winter Haven, FL February 22, 2010

I had a certificate of deposit that matured Nov. 17, 2009. I elected to have the interest 'reinvested' at maturity as opposed to having it put into my checking or savings at the end of each month. I let the CD roll over into a new CD. It was about this time when National City changed to PNC Bank. In Dec., after it had matured, I called National City to see if I could have my interest tranferred to my checking account. I was told they would make the change and in January, it would start.

Well, I had to close the account out Feb. 4, and when I did, the National City representative told me I must have made a withdrawal because my account did not show that I had that interest. I didn't take my monthly statements with me nor my 1099 tax document, but the statements clearly do not reflect any interest certificate deposit nor was there any increase in my monthly balances. However, my 1099 interest states I earned 364.86. Neither bank says they have those records.

I was told by a manager at the main headquarters of PNC that he found a 350 withdrawal in August from my savings which he would send me that record. That 350 is not connected to my certificate of deposit. I've made withdrawals from my savings and deposited into my checking, none which had any affect on my certificate of deposit. I don't understand how neither bank can have my records. Thank you very much for anything you can do to help me with this matter.

Susan of Broadview Heights, OH February 4, 2010

I opened this joing credit card for my son in college for expenses for school. Apparently he charged something that took him over his limit by 50 (this happened during the time of the bill being received and paid on my end). I pay this bill off every month on time! When he went over his limit, they charged us a 39 over limit fee!!! I called to complain seeing that I'm a good-paying on-time customer and asked that it be reversed. Even spoke to the "supervisor" who was nasty as heck and said basically, "oh well...it's not being reversed!" DO NOT BANK AT NATIONAL CITY. THIS IS NOT THE FIRST TIME I'VE HAD PROBLEMS WITH THEM AND THEIR FEES! THEIR FEES ARE HIDDEN TO CONSUMERS. THEIR PRACTICES SHOULD BE UNLAWFUL (AND MAYBE ARE)?

Dan of Rocky River, OH January 29, 2010

I am the executor of my mothers estate. She had an automatic Bill pay set up on her account. I probated the NCC account's in September. I tried to to close the checking account. NCC policy is to reopen the account if an item is posted. In October I funded the account (including penalties) and notified all known vendors (for her condo) that this was no longer a valid account and provided them with my personal contact information for payment. Not all vendors implemented the changes. In December I went thru the process again. I contacted the bank, funded the account including penalties and contacted the vendors again.

On 1/25/2010 a transaction was posted and they charged me 36.00. I want the account closed! The estate should not be penalized for a vendor who did not comply with my request to stop the transfer. I have payed all bills on Time. In my opinion the behaviour of the bank is illegal. If I want the account closed. They should close it to all activity. Who are they working for? The account owner or someone else? My mother and myself have been banking at NCC since they absorbed Broadview Savings. It is not like they do not know us.

Veronica of Sauget, IL January 21, 2010

I've been a costumer at National city bank since 2007. First of all they always have a reason why they took a fee out. They don't tell you up front but there is always a reason. They don't listen to your proof I had a receit for my transaction and I was in the positive but they still charged me overdraft fees.

They get a little crazy with the over draft fees meaning I can't pay my bills this month because I just paid enought in over draft fees to pay someones salary for the week. I tried to explain they were cold hearted and didn't care. I know they were bought out by PNC and they are messing up so many accounts its not funny.

I had a lady who was talking to me in a clothing store was telling me for a 15cent charge she had to pay 200.00 in fees thats ridiculous and that what I'm am dealing with but mine isnt' 200 its more like 500 How am i suppost to pay my rent car insurance and cell phone bill. It's imposible.

I can't pay my bills. I have rent due, my car insurace, my cell phone. I didn't recieve my pay check this week because they took it out for over draft fees. They tell me one thing and then I am still charged. I am sick and tired of the poor having to pay for a bank that was well bailed out by the goverment and I can't receive any kind of benefits. Something has to be done.

Kim of Milwuakee, WI January 4, 2010

Charged me overdraft charges on my savings and checking, 3x, for a 59 debit they put through twice, it was NOT EVEN a check! I hope they go out of business, now I'm out 75 for something they didn't even pay with overdraft protection that does not exist. When I noticed the charge I immediately called them, as most banks will let one slide if you go in and make good.

They did not. I would stay away from these snakes if you can. There are many community banks that won't do this. Wish I would have read the reviews. I have since moved my money to a local bank. 75 in damages, no bill paid. The other bill almost had a fee but agreed to waive if I paid out of the working account.

Larry of North Vernon, IN December 22, 2009

Wow, I read all of these complaints about the way NCB charges fees and have been through pretty much all of this myself. I.E. Largest checks paid then all small transactions assessed fees if OTL.

Here is a new one with NCB Visa account. After interest was assessed, they put me 1.34 over my limit. Of course they assessed a 39.00 fee for that. It gets better though. i found that i waws over and immediately transferred 50.00 from my checking account to cover everything and ensure that I did not go over again. Didn't matter. They assessed the fees at statement close and because the next day i was still over the limit, they charged me another 39.00 for over the limit fees. I was 1.34 over the limit for 3 business days and they charged me 78.00 in over the limit fees.

This bank was not great before but now that PNC has taken over, they have gone down hill really fast. cancelled the Visa and have just opened a new account at another bank. i also have just filed a complaint with the FDIC, we'll see what comes of that if anything at all. NCB, exceeds at ripping off the consumer. Hope they go out of business soon!

ANNA of COLUMBUS, OH December 22, 2009

I've been getting frequent overdraft fees when I have money to cover ever charge. I complain and I'm told theres no one to figure it out today or no on who can reimburse me today. Last Fiday I deposited 400 after 4p. I knew it would not be credited until Monday midnight. So the money sat there and almost every charge that came in before Monday midnight I got 5 overdraft charges. 194! And my money was there.

I complained Tuesday morning and was told the Marion ,OHIO office would have to decide as that is where I started my account 7 years ago. I received a call that they would recend 2 charges only. But they didn't do that, there were still 5 OD charges . This will be my last experience with them. I once deposited a money order to cover a debit card charge and got an OD charge because they said it took 2-3 days for a money order to clear. That's the first I'd heard that. I'vr been paying someones mortgage too long.

I work 2 jobs as a registered nurse. I can save someones life and never care if its the right time of day or noy. I had to go back on a promise to my daughter to give her money to take a certification course to get her occupational therapist license. I worked overtime before Christmas to help her and the bank took it. I'm 55 years old.

Laura of Indianapolis, IN December 18, 2009

For app. 4 weeks now we have been receiving harrasing phone calls from National City Bank/PNC Bank. They are calling for our Son. We assume they are trying to collect a payment from him. We have repeatedly told them he no longer lives with us, however, they still keep calling; sometimes every 15 minutes, all day and all evening long. Our Son is 22 years old, and we no longer have anything to do with his financial affairs. These phone calls have now become a serious form of harrasment and we want it stopped.

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