Complain about a product or service

Nationstar Mortgage

Paul of Bellingham, MA June 3, 2009

After falling behind on my mortgage payments, Nationstar Mortgage (which is my lender at this time) offered me a Streamlined Modification Program plan. They asked for documentation, which I provided. They then sent me an offer to lower my monthly payment and my interest rate. They added 15 years to my mortgage (I only have 25 years remaining and they offered a 40 year loan modification.

The stipulation was to make three payments, March, April and May. If I made these payments, the loan documents would automatically be modified and my first payment would be due (for the new, modified loan) on June 1, 2009. I sent all of the payments as requested and even paid UPS for fast delivery to ensure all payments were on-time (including my new modified "first payment", which was due June 1).

On June 1st, I called Nationstar (which I did after sending each of my payments, only to receive voicemail, which I left a message that "my payment has been mailed") to ask when I would receive a "new mortgage statement" because I still have not receive a revised statement that shows the new interest rate and escrow payment (this was all outlined on the loan modification papers, but I figured I would receive a regular statement. Instead, on June 1, 2009, I received a letter from Nationstar Mortgage stating that I had 35 days (from the letter date), to pay all outstating payments (the months that I am behind) or they will begin the foreclosure process after July 1, 2009.

Instead of hearing "everything is fine" (as I heard after the first month when I received the forclosure notice and called Ditrik)I heard; "that program has been canceled and you have to apply for a new modification program". I couldn't believe what I was hearing! After making the 3 trial payments as well as my "first payment" for the modified loan, I was told that I was no longer in a modified loan and would have to send them the finacials again so they could see what program I qualified for.

I looked up the SMP (Streamlined Modification Program) and found that it was replaced by another program, AFTER they offered and I accepted this program. At no time during the trial period, did Nationstar inform me that "there was a problem". After my first payment, I called at the end of March, or early April and asked why I was receiving the old statements that only showed a partial payment as well as had late fees. I was told that that was normal and to disregard everything I recieve because I'm in the SMP and it will be modified after the 3 payments. Just keep sending the trial payments. I have no idea what to do at this point.

I have everything documented, copies of the modification agreement, the three payments as well as the first payment for June first. I even have the UPS tracking info to show I was not late. Instead, they said "what part of this don't you understand". Help!

serena of Leonard , TX May 27, 2009

i had 20k dollar tornado damage to my property 5/2008. My insurance company came out, sent me a check and made it out to nationstar. I was told that i would get 3 checks sent to me. (1/3) to start (1/3) midway and final at completion of job. TODAY IT IS MAY 2009 and i still have not recieved my final check.

My husband and i call daily. we get passed from person to person. We keep getting the same answer...there is not a field agent in my area to do a final inspection..but they keep assuring us they will find one. Meanwhile, ive had a contractor threaten to put a lien against my home and i drained my savings account to zero to pay him off just to keep from this happening.

Surely someone out there can direct me to someone who can help me get my money. better yet they should be paying me interest or something. i have no money to hire an attorney "obviously". because of this long drawn out situation i am now behind on my house payment because i no longer have a savings account to fall back on.

candiss of romulus, MI May 26, 2009

Nation Star Mortgage made changes to my payment under false pretenses. They told me several different stories as to how they came about the reason. Nation Star tolde me my taxes went up when in fact they hadnt, I received a new tax bill prior to thier assumption. After I called them on it I was told they were going on last years which wasnt true either. Then I was told that it was a guesstimate even though prior I was told they were told by the stet that they went up.

They havent fixed it yet and we are being over charged each month and it is putting us in a financial hardship. they want to offer aloan mod but it wouldnt fix thier mistake. They also are telling me we have to start paying more each month a cushion other than our PITI. They keep teling they are looking into it but its been about a month and nothing. We do not have 900 a month to pay them so its very hard and we are accumilating late fees because of thier negligience.

Mark of Reno, NV April 16, 2009

Mark of Reno NV (04/16/09)
In April 2007 I was having some financial troubles due to divorce and was contacted by Nationstar about refinance my home. My credit wasn't good and they said no problem. They would sign me to a ARM with a high interest rate, and if I made all my payments on time for a period of one year, they would rework my loan without having to reappraise my house and no additional closing costs. After making all the payments on time for the year, Nationstar told me they have no such program and I would have to refinance again and pay all the costs again. The housing market dropped making refinancing impossible. They are not even willing to modify my loan in any way. Foreclosure is imminent.

William of Murrells Inlet, SC March 27, 2009

William of Murrells Inlet SC (03/27/09)
On 12/30, I was left go from my 150k position as a sr. project manager due to economic turndown. The company called it a RIF (reduction in force). Since that time - knowing I was not going to find a position quickly - I called nationstar mortgage, who hold my mortgage. I explained that I would be seeing an issue soon and need to begin talking to someone should that occur. I completed the checklist and forwarded copies of unemploynment infomation etc.

Since Jan 2009, I have called 22 times, left email messages on the web site and searched for other means to get their attention that I want to work with them to resolve future issues. I even sold my only tractor and other items to make the payment so I can keep my home.. yet I call, mention my situation to the customer service people. and they transfer me to a person that has left the company?? There have been several professional people I spoke to.. that took the ball and attempted to get in touch with the right people via email.

Now, I am in that OMG state... and do not know what to do. I certainly can not make a 1600 payment on 200 a week. in fact, if I make even a close payment in the next 2 day (which I will) that leaves me with 5 dollars for 2 weeks. I mentioned if they do not have the staff - hire me.. an MBA with 30 yrs experience. I will be happy to work to get people like me un-scared....

At this point, there is a real potential I can not make full payments... and may loose everything in a matter of months....

Lillian of Galveston, IN March 24, 2009

Lillian of Galveston IN (03/24/09)
We were told that our present mortgage company was going to write off 15,000, pay all closing costs and we would lower the interest but 3 1/2 points. The paperwork says we are to pay the closing costs. They failed to contact us and let us know the appraisor wasn't coming out the first time and then called to ask if he came out a second time which we didn't know about, but he did come the third time. We have already paid for the appraisal and haven't heard on that yet. Our attorney says not to do this due to Nationstars history of false promises and numerous complaints. Why does the government allow these companies to operate? Are we out the 350 for the appraisal now? Probably. We will of course tell them to forget it now, before anything else happens to us, like all the complaints I have read. Can they be sued for false truth in lending practices?

So far a loss of the fees for appraisal, loss of time waiting for the appraisor to show, and now we don't trust anyone to refinance our loan. Also, it probably affected my husbands credit score.

Kate of Amherst, NH January 29, 2009

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