Complain about a product or service

Nationstar Mortgage

Kate of Amherst NH (01/29/09)
I had a mortgage with Nationstar and began having financial trouble I tried for almost a year to sell. I work extremely hard with my realtor to make a sale. I was able to get someone who was interested but it would have required a short sale. Nationstar refused to even consider it and told me they want me to suffer and to pay for my mistakes. They will be foreclosing on me. And they did.

Now almost two years later they are continuing to call and harass me threatening me.. saying they will not go away and they are going to send someone to my work if I dont give them my new address. They are now calling and harassing my employer. I dont know what it is they are expecting from me. This is NOT a company that should be in business. They are extremely unprofessional. I have been in tears after talking to managers there. They tell me what a horrible person I am and they will not let me get away with walking away from my responsibilities.... they are horrible!!!!!

André of North Tustin, CA November 22, 2008

André of North Tustin CA (11/22/08)
Had anadjustable loan with them. Tried to refinance when the rate went up, they denied me, but took exactly 90 days so they could charge me prepayment penalty if I went somewhere else. Which I did, they tried to get me back then with a fixed loan and their actual closing costs were 300 % of my actual loan. Their message to me was I need to pay money whether I stay with them or leave them. They deceived me, tried to lock me in my adjustable and run me through foreclosure, they took advantage of their situation. Tried to talk to them, they offered to repay half of the penalty only, and last time I sent a letter they totally ignored me and sent me back an answer from a different company pretending they do not know me nor my file.

When I refinanced my house i wanted some extra cash to remodel the house. Did not plan of penalty, as a result half my house is remodeled, the other half is still pending with damages needing to be repaired, apparent mold, unhealthy situation affecting our health, and a lot of anxiety, a stressful family situation.

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