Complain about a product or service

Netbank

James of Salisbury, NC October 10, 2008

opened acc. under my name i dont even know this bank

bad credit score

Paul of Chicago, IL May 15, 2006

I closed my account but my check for 101.03 was never sent.  The check was supposedly mailed on 03/29/06. 

I have left several messages and they still have not returned my calls.

Zachary of Poway, CA May 3, 2006

When I set up my money market account there was a 250 minimum balance to avoid a service fees. Sometime in December 2003, they state that they mailed a notice that the minimum balance would increase to 500.  I either never received this notice or don't recall receiving it.

In August 2005, I transferred some money that brought the balance in my money market account to less than 500. In September 2005, they started charging me 5.00 per month. This charge appeared on the EStatement, but there was no other notice sent by email or by mail notifying me of this fee.  When I checked my online statement, for the first time, May 3, 2006 I noticed this fee and called customer service.  They said that they could only reverse 1 charge as a courtesy.

There really needs to be better notification other than an EStatement.  I was charged 40 by Netbank in 8 months time.

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