Wells Fargo Reviews

We moved to mexico, from Washington state. We've let them know this. Every single purchase I try to make gets rejected. We have to call over and over to get our account "unblocked". Just for it to immediately be blocked again. We've been hung up on about 13 times total in the past week. They don't have any control over their own banking system. It's all automated, and they can't do anything about it. I tried to buy groceries, and it got rejected and unblocked 4 times in 30 minutes. By the time we got home, we couldn't use the dairy products or meats. I've been told that it will keep happening, and they can't help. I've basically been banned from being able to spend my money, unless I have their consent. I didn't realize traveling/ moving wasn't allowed. Just bad business all around. Next year would have been 10 years of banking with them, but I guess not anymore.

In 50 yrs with this company, the worst call to customer service ever, makes me want to switch banks!! I wasn't transferred to 5 different people just to get 2 questions answered, they cut you off while you're talking and transferred you to others. The people working these days in any business, is just for the paycheck and couldn't care less about the customer!! (Very few are caring.) I will do my best not to call C. Service anymore until I find another bank!!

Wells Fargo is very helpful friendly and explain everything to you when you’re setting up an account.

In April, I was a victim of identity theft. Hackers accessed my laptop, took over my Wells Fargo account, and used Bill Pay to transfer $35,000 out of my Wells Fargo Checking account. When I immediately reported the fraud, Wells Fargo’s customer support was lukewarm, reluctant, and completely negligent. They did zero investigation and quickly denied my fraud claim, falsely claiming the transfer was authorized because it came from a "valid device." I had to do all the detective work myself. I tracked down the destination institution, Interactive Brokers (IBKR), and contacted them. Even though I was not their customer, Interactive Brokers was incredibly helpful. They acted immediately to freeze the account, disconnect the hackers' devices, and secure my $35,000 intact.

Horrible experience! We had a fraud on our account. It looks them more than 2 months to get our money back. After this, they told us, they will close the account for security. Going to the branch, to open a new account, we have been told, Wells Fargo decided to end the relationship. 😀 😄 😉 So we also closed 3 more accounts with them, of course!

The Goodyear, AZ Wells Fargo branch has consistently provided the worst customer service I have experienced! The branch is chronically understaffed. While the lobby is often full of waiting customers, employees are frequently seen sitting at desks staring at their computers instead of assisting people. Simple requests, such as a PIN number change, require long wait times and cannot be handled quickly at the teller window — unlike Mountain America Credit Union, where this can be done immediately.

I opened an account in Wells Fargo on March 20, 2026, but the next day I got a mail from Wells Fargo bank and I was told that there was an issue with my check and my account would be closed on 4/6/2026, actually there was nothing wrong with the check I deposited since the funds had been transferred to the new account from my other bank account. Then Wells Fargo consistently refused to refund my money. I have contacted the bank to refund my money for 5 times, each time, they told me that I would receive the refund in one week, but it never happened. So far, it has been two months-as of today, and Wells Fargo still haven't returned my money. It is truly unbelievable. I feel like I am robbed by Wells Fargo.

Customer service sucks so much. Been banking with WF my whole life and never once have I encounter this pathetic Customer service. Instead of understanding and helping. They are getting mad. How do they even get the job with such an attitude? Go get a different job if you can't even control your anger.

Branch Manager, Norma **, refused to deposit my 401K check into my savings account because I complained of the racist behavior of her employee. I requested NORMA ** to contact the information on my retirement check and she refused. I requested that she deposited my check into my savings and it will clear in the 5 to 7 days hold placed on checks. NORMA refused stating that service is no longer available. NORMA'S behavior was perceived as very condescending and racist. She needs training on good customer service and not getting caught up in her evil feelings.

I was with this bank for over 6 years, I never had any issues with them until there was fraud on my acct. due to a deposit that came thru electronically, I went into the bank to discuss the matter at hand, we were there for an hour or more, we left the bank and I got a call from their fraud department telling me, "I am sorry to inform you that we will no longer allow you to bank here." They turned off our atm cards, they refused money to come in. All my bills bounced and they still have not returned us our money that was in the acct, Come to find out it was Wells Fargo bank that made the error and they refuse to acknowledge me, meanwhile I am behind in bills. Thanks to this creep that runs the banks and the fraud team, We have been waiting a month now and they still won't give us our money, This is ridiculous and untrusting bank. I will never ever speak good about wells Fargo ever again. STAY AWAY from this bank.

Always a problem with WF. CASH DEPOSITS suddenly are not available the next day. They should be available immediately. STAFF - what staff? CALL - wait an hour until they answer or not. ATM - always breaking down.

I had a bad experience with the South Park Branch. I have been a Wells Fargo customer for more than 30 years. I will never go to the South Park Branch again. They were short with me, said I had wait 45 minutes to see a personal banker, and suggested call the 1-800- number.

I found a customer's card named Miss Myers. I was put on hold for 35 minutes trying to report one of their customer's cards lost. Then put on hold for another 20 minutes trying to get their card sorted out. Then after all said and done they told me to throw it away. Damn I would never bank with Wells Fargo.

Signed up for a Wells Fargo checking account years ago which I do not use regularly. I made sure to deposit the minimum needed to avoid monthly service fees. They silently began charging me a service fee after burying the notice in monthly statements (I have never overdrawn). They never sent a separate notification and had me agree to the new terms of service. DO NOT USE THEIR SERVICES. There's no telling what new hidden/surprise fees they will charge you and are unwilling to reverse these fees. They are able to steal from you by hiding behind shady rules and practices.

They are the kinds of sorry but never help. Most worthless bank. If you have any money other than paychecks, run far from this bank.

A Volkswagen dealership put me in business with Wells Fargo with an auto loan. The dealership staff were extremely dishonest and told me that a total of more than $10,000 of additional products and services were required in order to get a loan. This was Gurnee Volkswagen. My spouse and I were both present and we were basically kept at the dealership in an effort to confuse and distort information which eventually worked. Horrific experience. After leaving the dealership, we were shaking. We soon realized looking at the documents, they had taken us to the cleaners and inflicted emotional harm on two older adults with severe medical problems.

I had an extremely frustrating and disappointing experience with Wells Fargo during my mortgage loan process. What should have been a straightforward transaction turned into months of wasted time, unnecessary expenses, and poor communication. From the very beginning, I provided all necessary information about the property, including details that should have immediately flagged that the community only accepts FHA loans. Despite this, I was guided down the path of a conventional loan for weeks. This was not a small oversight—it was a fundamental mistake that any competent lender should have caught early in the process.

I've recently opened a checking account with $160,000.00 and within 2 days, these soulless monsters began snide little tricks to hold up any financial obligations I have to meet on a timely basis. After expressing my desire to withdraw my funds and close the account, I was told that my recent spending was erratic and suspicious. Whoever asked for any money advice? Certainly I never did. In essence, they should be shut down and dissolved!

1) 3 bars of music repeated over and over on hold for 30 min. Imagine listening to only 3 bars of la-la-lala-la-la-lala-la...for 30 min over and over - that is the first crazy offensive non-sensitive customer treatment. Then you finally get through and try to ask agent to please allow customers to choose option for no music, and then that never gets fixed, again every year to year every time you call they cannot even provide full song, or option for peace during 30 min holds, or play something else than 3 music bars over and over - that is mental abuse!

One star is actually too much for this branch since Mrs. K. ** left this office! For many years my wife and I have been a customer at this Branch and knew Mrs. Karina ** since she starting to work at this office, a person we trusted, when we lived in Boston and She was our preferred Banker!! Since she left this Branch, service became a joke, unprofessional worker took over handling our account and being very rude on the phone with me, interrupted me while talking to her, when she complained about my wife's email she received after writing my wife a FORM letter, like we were customers NOT KNOWING the rules, regulations and bank agreements!! We are really not appreciating this kind of treatment and we are appalled how this ended! This Branch is going down like a sinking ship, with the kind of service been provided from now on!!