Complain about a product or service

Rapid Tax, Inc.

San Antonio

Alejandra of San Antonio TX (2/17/04):
I reviewed my mom's tax forms and this is what I saw. They used a 1040EZ instead or a 1040A form to use deductions. This means that she got $200 less than what she was supposed to. They charged 67.2% APR for a "loan" that takes two weeks to arrive. The loan fee was $45. Why would they charge for a loan that takes two weeks to arrive the IRS generally pays refund in two weeks or less? To get the money in 2-3 days they wanted to charge an extra $20 or so.

She went to a paid preparer instead of a free online preparer because she thought that they would do what was best for her.

Damage Resulting: Preparer cost $118. Lost (unclaimed refund money - didn't use deductions) $200. Will try and do an amendment cost approx. $50. TOTAL ESTIMATED ECONOMIC DAMAGE $368.00

Sylvia of San Antonio TX (2/27/04):
I had my taxes done on Feb 1, 2004, I was told my charge would be $130.95. After I left the Preparer re-did my taxes and charged me $207.95. When I went to pick up my check on Feb 14, 2004 it was short $77.00 -- here it is Feb 27,2004 and they still havnt paid me my money.

Kim the Manager is rude very rude and claims she mailed the check, then stated I could go to the SW Military Dr location and pick it up, so I go over there and the sign reads that they close at 6:00 PM and here it is 5:35 and they were already closed and I still dont have my money now that so called Manager Kim doesnt even come to the phone.

The company responds:

After being in business over 10 years and having prepared over 40,000 tax returns, I am sure that one or two people are going to be disgruntled. Nobody can please everybody. But we will try. We do deal in a complicated service industry where financial matters are not understood by everybody.

If we have made a mistake, it is our company policy to fix it for "No Charge". Please have the customer contact us at (210) 657-0000.

Rapid Tax Inc
Richard Sowell
Owner
Tax Prepapration
8052 Midcrown
San Antonio, TX 78218

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