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P of tampa, FL November 13, 2009 I called regions bank on 11/12/09 to dispute a charge on my account that was from Midland credit managers whom I had called and requested a stop payment on a charge that showed up as pended on 11/09/09. Paul the account manager advised he could not/would not stop the pended debit to my account. I called and spoke with two different representatives on 11/12/09 and requested to have the pended charge stopped. The first customer service representative advised she would place the available funds back to the account and the charge would not go through. The call was dropped due to my phone service so I called back and completed the process with the second customer service representative whom advised me of the same thing. With all reassurance that charge would not go through I checked my bank account that night and the pended charge was not there, great right. Next morning not only had the 350.00 charge gone through but also my charge for my car insurance. I called and spoke with Brigitte on 11/13/2009 that began to explain to me the physics of banking. She advised that when I swipe my card through vendor as debit it automatically sets that amount aside from by banking funds for that amount. So on 11/07/2009 Caposey's caf requested the amount of 22.05 in which base don the customer service representatives information should have pulled from the available funds of 259.57 but since there was a pending debit from Midland on 11/10/2009 that debit request exhausted the funds? My question was if there were funds in the amount of 259.57 on the 7th then they should not be charging me an overdraft fee of 35.00 when there were funds available and that merchant had requested a debit to my account in the amount of 22.05 on the 7th 3 days prior to the debit request for Midland. So in essence the contradicted herself by saying once a debit is requested the funds are withheld the moment they are requested but only three days later when larger charges remove all of the available funds for the smaller charges that would have cleared? This reminds me of a news report I Heard on bay news nine where the banks were controlling the timing of charges hitting to where the smaller charges would not process until larger charges so as to deplete any available funds compounding the overdraft fees. Please look into this issue and provide any feedback on the rational of the banks processing procedures and or shed any light on the banks fraudulent or untimely processing of claims for their benefit to collect as many overdraft fees as possible. Jeremiah of Tampa, FL October 25, 2009 My wife while looking at our account online, noticed that there were several charges made to our account in pending status that neither her nor I made. Our account had been compromised by an online defrauder. We both went the following business day to our local branch office at Wiregrass in Wesley Chapel, Florida, to close the account before these defrauders stole our money. While trying to close the account the customer service attendant, Frances, told us that we could not close the account due to the fact there were charges pending. We decided instead to remove all funds from the account so our money would be safe and reopen another account at the same bank with different account number. In our haste to close the account we made an error, not realizing that there was a bank card transaction of 35 that we did make. Frances made us aware that there was this debit and we immediately came back the following business day and deposited 35 back into the account to pay for the transaction. She said it wasn't a problem. It was only 24 hours. This is where the problems begin... and multiply. Since we removed all the funds and there were pending transactions that were fraudulent, the bank said that they would give us a credit for the transactions while investigating the related charges. As it turned out, the bank did indeed conclude that the charges were not made by us and they received their money back from the companies and/or individuals who placed the charges to our account in the first place. Meanwhile as they (Regions bank) were doing their "investigation" they were the whole time charging us, the victims of the fraud, overdraft fees and compounding them , because they decided to pay the companies anyways, despite the fact that we told them from the beginning the charges were fraudulent. Regions charged us 275 in fees for being victims of fraud! After hours and hours on the phone and going to the branch office, we were told they would "do us a favor" and charge us only half of the fees. We asked why the fees were so high and they told us first that they did not not recoup all the money from the fraud and we were repaying the credit they gave us. Only after making them explain every single charge did they determine that the charges were not from the credit they gave but were fees the bank was charging us for giving us the credit! We thought this was ridiculous! We didn't make the charges in the first place, we tried to close the account before the charges went through and weren't told that any fees would be on our account because of the credit they gave us! Why should we have to pay anything since none of this was ever our fault? We called again and again trying to talk to someone who had authority and that's when we were told they made a corporate decision to charge us the fees and that could not and would not be reversed. We asked for the person that makes that decision and were told they could not be reached and hung up on us. Then came the endless phone calls. The phone calls telling us that our account was overdrawn and that there was 275.00 owed to the bank. While on the phone we tried to tell them what happened...the fraud, the investigation, the incorrect overdraft fees... they did not care. In fact they said we had 5 days to pay up or they were basically going to "blacklist" us so that we could not open another account with any other banks. They said they would attach a note to our account that tells all other banks not to bank with us because we do not pay our bank fees. How absurd! Since when does a bank act like the Mafia? When it comes down to it, I guess Regions and it's corporate office are in the extortion business as well as banking. My two cents, never...ever... bank with regions. Tim of Spring Hill, TN October 21, 2009 nicest people you will ever meet, BUT beware if you ever have an issue with closing an account and how they close account. Accounts are really not closed until all ACH transactions stop coming in. EVEN if you try to stop ACH from the third party. You will continue to get hit with fees. The bank manager John, was no help and treats you as if your are completely an idiot. DO NOT do business with Regions in Spring Hill TN. All I asked was to remove at least one of them. The "person" who closed the account (well I thought it was closed) did not advise me of ACH, even though I thought ACH's were changed. Did not know Regions would charge fee too on a closed account! Carol of Sarasota, FL October 20, 2009 Excessive overdraft fees on debit use, charged 35 a number of times, for charges under 5 - 22cents off the target. Their charges ate up money that was earmarked for autopayments or debits, and they won't refund more than 1 charge in a year. It was then I found out they do not have live banking and everything is delayed. Shandra of Fayetteville, AR October 18, 2009 I have been a customer at Regions since 2003, never had any problem til recently. My acct. when overdrawn, and I got hammered with fees, I made 2 deposits and that didn't even help the snowball, they have charged me 700.00 in fees. I went to my local branch who told me I had to call the branch my acct was opened, so i did and was told they couldn't help me since it was not a bank error. I have never had anything like this happen, ever and I live paycheck to paycheck and this has devastated me. Johnette of Nashville, TN October 16, 2009 I am hoping someone can do something about the overdraft crime that is being committed on seniors and disabled. I am not asking for any privledges except to not take moneys that you dont have a right to. I never had a problem with any prior owners but if you take a look at my bank accout after Regions took over you might find it hard to believe. In one month I was charged over 1,000 yes, one thousand dollars in overdraft charges. I am 65 yrs old and still working, like so many of us seniors are having to now days and it just seems crimanal to have these practices. Nita of Alabaster, AL October 13, 2009 I own a small at-home business and customers sometimes pay with a check for personalized items. What I sell typically doesn't cost more per customer than 200 at the most with most transactions being in the 30 range. To avoid having returned check problems, I usually just take the customer's check to their bank and cash it there and put the money in the account at my bank. I have never had a problem with this until today when I went to Regions to attempt to cash a customer's check and they charged me 5 for cashing one of their own customer's checks! No I don't have an account there but that absolutely should not matter. The fact is that the customer has an account there and pays for that account and the privilege of having their checks honored. It wouldn't have cost me anything if I had deposited the check and it went through all the hands and systems required for outside processing unless the check was bad and that is the rub. If the check was bad I would have had to pay fees though the nose and so would Regions customer. Yes, the check was good at the moment I went into the branch, but if I had deposited it my account it might be several days before it fully processed during which time the check could have bounced. But the check was good, they are the custodians of the customer's money and receive compensation for processing the customer's account transactions so they should fulfill their duties and cash the check without fees regardless of whether it was presented in person on through a clearing house. matthew of antioch, TN September 26, 2009 So.. Here is my story I opened my Regions checking account to use with a small hobby business that I had started about a year ago. I don't use it that much and I did not have a problem with them (Regions) until about 2 weeks ago. Due to the slow down of the economy. My business slowed down as well. Of course the result of this was that there was less money available in my account. About a week ago my account was overdrawn by .19 cents Of course Regions decided to slam me with a nsf fee of 33.00 Since I have no real need for this account I called and told them I would be going into my local branch and closing my account the following day since they felt that a loan of .19 cents entitled them to charge me 33.00 dollars. They offered to cut the nsf in half which I accepted since after all I DID over draw my account. The refund was made and I covered the od amount with a deposit. Not done yet.... This Monday I checked my account and found that for being overdrawn by .02 (thats right TWO CENTS..) they again charged me 33.00 I do nearly all of my regular banking with my credit union and had decided that I have learned my lesson with Regions so I went in to my local branch on Greensboro Road here in Antioch TN to pay my "Stupid Tax" and close the account. It is here that I met Mr S. I told him that I was there to close my account due to the fact that Regions felt that 33.00 was a fair charge for the 1 day .02 cent loan that they made to me. He explained that I should have came into the branch and talked to them. He explained to me that "Banking is about personal relationships" So I asked him the following. "So you are telling me that if I had come in here and talked to you that Regions would not have charged me 33.00 for a .02 cent overdraft since we had a RELATIONSHIP?" Of course he could say nothing other than "No" and I knew this. The point that I was trying to make to him was that it was a ridiculous statement when it is obvious that Regions cares NOTHING about it's customers when they feel it is NOT highway robbery to charge their customers 33.00 for a .02 cent loan.... Anyway,....back to the story. So I tell him AGAIN that Regions would get their 33.00 for the .02 cent loan they made me but it would be the LAST 33.00 they would make off of me and that I was there to pay the balance in full and to close the account. Mr S then proceeded to mumble something about giving him 33.03 cents and that he would "take care of it tomorrow". Now HERE is where I should have payed closer attention. It did not occur to me that he asked for .01 extra cent. I gave him the money and he wrote out the deposit slip. I asked him again "so you are going to close the account?" to which he replied "I will take care of it tomorrow" Of course never stating SPECIFICALLY that he would actually close the account. In my naivety I actually TRUSTED him which was my mistake. He was very polite as I walked out of his cubicle and bid me "good evening" with a pleasant smile on his face. I walked out of Regions content that my account would be closed "tomorrow". However, later that evening it occurred to me that he asked me to pay .01 penny more than was actually owed. It then occurred to me that he also did not give me a receipt which showed that the account would be closed.... Being the trusting soul I am, I figured..well I will wait until tomorrow and see what happens. Tomorrow came and not to my surprise, the account was still open. I Phoned Regions customer service # and spoke with phone center Rep. (who was actually very nice) I asked him if his computer showed my account due to be closed anytime soon and he of course said no. At this point I was so disgusted that I just told them to keep it. That I was done with regions for good and that I would tell everyone I knew about what I had experienced... The customer service rep apologized to which I said I am not angry with you. I am angry at Regions..You just work for them... He suggested that I call the branch Manager and tell her what Happened. Of course I did. She apologized.......... angie of camden, TN September 24, 2009 We keep getting overdraft fees and have just now figured out why. just checked my balance yesterday and there should have been enough in there. we were expecting one overdraft fee since we have something that comes out automatically every month (usually not always on the same day)so we thought there was a possibility of having one fee, and that was fine. checked balance today and there are 3 overdraft fees. this isnt the first time this has happened. What they have done is allowed the larger amount to post first so that everything else that posted got hit with a fee. These other 2 items were already pending and yesterday it showed there was enough money to cover those items,today is a different story,since they allowed the larger amount to post first I now have all these other fees that I shouldnt have. Sounds like a scam to me just to get more money out of a person.They also allowed an UNAUTHORIZED charge to go through once and did nothing about it. They said since we had used our bank card with them before, then they had no way of knowing, so there went another 250 out of my account. Im sick of this I WILL BE CLOSING MY ACCOUNT!! danny of houston, TX September 18, 2009 overdraft over 800.00 Regions Bank. regions has charged me with over 800.00 in overdraft charges. This will get me evicted from my Apartment and who knows what other money problems I am On Social Security Disability . Went to the bank and asked them to stop excepting these Overdraft charges because am account was in the red and they would be adding up. they said sense it was in the red their is nothing they could do. I called my creditor and asked them to stop sending request and they haven't. Advertisement
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