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Gloria of Madison TN (07/03/08)
I opened a checking account and Orrin sent my book of checks to my old address. He stated that he had to change my account to keep anyone from using my checks. My payroll auto-deposit went back to VA instead of being deposited into the bank account set up by Orrin. My bills were mailed to come out on or after the date of my payroll deposit. They all bounced with late fees, return fees, and my checks wouldn't be accepted by my creditors. (The reason for getting the account was to pay bills easier than going to get money orders all the time).
While the bank slowly responded by removing their NSF charges against me for their mistake, they were very slow to refund any fees that I incurred. Furthermore, they didn't honor the checks written and I have had to borrow against my paycheck using payday loan services that have cost me $60/every 2 weeks since 03/28/08 until now, as well as, moneygram fees to creditors who would not wait on the bank to figure out if they'd refund me or not. My payments were to my dentist, who I don't go to see anymore since the check wasn't honored by Regions, to my car loan holder, who allows no time for late payments, but would repossess my car given the chance, and to my rent managers, who showed no mercy and will not accept any checks from me.
I've suffered stress, loss of time going to the bank, gas fees from running around for loan offices, money orders/moneygrams, and the great loss of money just to keep my debts current from the initial mistake of Regions Bank who sent my check back to my employer. The amount of $70 was the only reimbursement stated that would be given for NSF check fees assessed by my creditors were refunded. This amount is rediculously low compared to the $60/every 2 weeks that I've lost while attempting to help myself recover from the banks mistake in not allowing my payroll check to go through so my checks would clear by 12N on 03/28/08 or 03/29/08.
$488.60 plus gas expenses, time, and stress as of 07/04/08 have been lost besides the $70 dollars the bank states they repaid me in my account.
Lisa of Morgan City LA (06/19/08)
Regions Bank has decided to place 3 day holds on ALL deposits including Social Security and Stimulius Checks resulting in me losing out on around $2000! My husbands SS Disabilty check goes to my business account and they ate it up in NSF fees. Today I got a NSF notice from a check they bounced 10 days ago stating my balance was 754.oo and a non check debit was presented for $20 and it was paid however I was charged $36 for doing so.AGo figure.
they have NEVER done this before an dI deposit money almost daily like I said it is a business account. They also sent me a notice saying they paid a check and charged me $36 and it was returned. In the short they beat me out of $2000 I have no money to pay for my sick husband's medication as he only has Medicare part A and I don't know what to do! They gave no written notification that they were changing this policy and they need to be stopped. I took what money i had left and went to a new bank that doesn't do that. Someone needs to regulate these banks as they are robbing us poorer people blind!
Kasey of Brentwood TN (06/17/08)
I had a positive balance in my account. No worries. I went to the grocery store, again no problem I had the money. I got home that night and totalled up what I'd spent. When all my monthly transaction would go through I was going to come up short so I went online and made a transfer from one account to the next. Apparently Regions has a policy I was unaware of. Supposedly if you transfer money online it shows immediately. Well with the debit card transactions I had they placed a hold on my account and took the money out of my account in theory but not on paper so I was showing a positive balance plus my deposit and went on about my business.
Two days later I'm depositing more money so I could write a check for my kids' daycare and the teller told me I was overdrawn by $253. I almost had heart failure. On my statement and the teller themselves couldn't explain it since I always showed a positive balance. They said it must be that I used my debit card and they held funds out and deducted the actual transactions after that. I have been depositing $400 a day trying to get ahead of this mess as we were in the middle of moving and I'd originally deposited about $4000 to cover my moving expenses. So far this week I've deposited $1200 had $600 in transactions but I've had to pay $610 in NSF charges and I'm still overdrawn and more checks are going to be coming through. This is a staggering amount and I don't know what I'm going to do.
I yelled at a women in Regions the other day that this is like paying for each transaction four times. She said no I only paid for my transactions once but all my NSF I owed them once so its fair. Is it fair to have a positive balance never get overdrawn and see out of nowhere $610 of NSF fees pop up and cause your account to be overdrawn. I never got overdrawn the NSF fees are what caused the account to be overdrawn.
I've never in my life had as much trouble as I've had with a bank as I've had with Regions. I do work in finance and the banking industry and I used to work for a bank that was bought out by Regions. I have to work with many different accounts and banks and Regions is the only one I've ever seen this type of stuff with and I've seen this same thing with three different customers and now it has happened to me. When I saw it with other people I kept thinking it must be some glitch on their part. Not so.
Um, well I have a special needs child and I had to forgo his medication this week. I haven't been able to grocery shop since last week. Tempers are at boiling points in my home. I couldn't even give my child lunch money this morning and found a pack of peanuts for him to eat in the cupboard. We moved Sunday so I have no food in the house. We are all in a panic. We basically can't live until this is fixed and Regions refuses to even meet me halfway. They allowed me a refund of $70 of the $610 they took.
Brigitt of Daytona Beach FL (06/12/08)
12 months after I filed bankruptcy Regions gave me an offer to settle my auto loan. My settlment payment cleared 2/16/08. As of today I have not received my title. I have called numeours times. These are some of the responsed. 1. I did not request the title. 2. I have a balance due. (this was written in the settlement agreement) 3. The request was sent down on April 25th (75 days after I paid the settlement) and that I should receive my tittle before the end of May. As of today 6/13/08 I have not received my tittle.
I could not lower my car insurance. I could not trade my car. I haven't checked my credit report yet but once I do I think that Regions bank will show an outstanding balance.
Cathy of Knoxville TN (03/26/08)
I received my bank statement on Sat 03-22-08. I saw it was not right and found out that a deposit I made on 2-22-08 was not showing. I went to the bank and when they found out I did not have my receipt they said there was nothing they could do to find my money.
I am out $975.00 cash! These day with everything going up so much, I don't know what to do. I can't afford for the bank to lose that kind of money. I have banked there for years and never had any trouble, but since Regions took over it seems things are going to be different. I just ask for everyone to pray for a miracle.
Kent of Crestview FL (03/26/08)
I deposited a check from sold stocks from Primerica March 20. I was told that the check would be on hold for 7 days UNLESS thefunds cleared sooner. I called Primerica today and was told that the fund should have cleared 23 March 08 because thats when the check was taken care of by them. As of today 25 March I have NSF fee(s) due to no money in my account despite my check clearing two days ago. I'd really like this rectified after all I love Regions just not all the ripping people off methods. Thank you
NSF fee as of 800am only one but more sure to follow.
Barbara of Armuchee GA (02/02/08)
I received a NSF charge on my bank account. At the time I had very little money in my account but enough to cover things so I thought. The next day I received another NSF charge again. Both were for $62.00 a piece then the next day I received another NSF charge for $93.00. I know good n well I had money in the bank. I have not bounced a check in years untill now. OMG now I have another check coming in and it will also bounce even though i have an outstanding amount of money in my account now. I sat down and cried like a baby...I am so frustrated about this Bank. Monday I am going in and closing my account.
I am on disability from social security with no other means of living. Not sure how i will make ends meet this month. I wonder how many others have the same situation as I do.
Donna of Cottontown TN (02/02/08)
I made my deposit on 1-30-08 at 3:15 pm and it was held in pending until 2-1-08 while 3 checks went through on 1-31-08 and were sent back for insufficent funds. I was charged $99 for returned checks plus $66 for overdraft fees.
This caused my house not to be over 30 days late and has dropped my credit score and damaged my creditably with my mortage company.
Lynda of Rome GA (12/18/07)
On the day before my automatic deposit posted, I had a very low positive balance ($7.65) and a $30 pending transaction. I was charged an ISF fee of $62. When I called to find out why, I was told that the pending transaction was deducted from my available balance, which made 2 very small transactions ($22.66 and $8.02)incur the INF carged. I was also told that when the $30 check posts that night, I will receive another INS fee. That makes a total of $93 for one pending transaction. It's not right to charge an ISF for a transaction that has already been deducted from your balance especially when deducting it caused 2 additional INF charges.
This particular instance resulted in $93 INF charges when the account balance was positive. I have talked with several people that have had the same issue. Some have been charged more than $300 for overdrafts of less than $15.
Chris of Jefferson City TN (12/07/07)
I went today to cash a personal check written on Regions Bank to me and was charged a $5.00 check cashing fee. When I complained about the fee, they told me they were doing me a service, but when in fact they are taking me for a ride. How is it legal for this bank to charge $5.00 to cash their own check?
I feel like I had $5.00 stolen from me, and 1000's if not millions of other people I'm sure have been taken by this bank also.
Sharon of Ward AL (11/29/07)
I went to Region Bank in Butler, Al to make a withdrawal from my checking account it did not have no balance, the teller told me to talk to Jennifer Coleman, I asked Ms. Coleman why my deposit was not showing on my checking acc., this was Region Bank mistake and Region had to send letters for checks I wrote and I still had to pay ovedraft and NSF fee's for their mistake. Now I went to Region Bank and talked to Ms. Kathie Hubert angain she didn't give me a good understanding why their was checks being held back and why I had so many difference amount of NSF fee's. I requested a copy of the checks that was paid out of this account. I did not get copies of the checks this day only gave me a copy of the overdyaft fee's. I went back to Region and talked to Kathie Hubert again and she had an attitude and I was charged for the copies and page 1 was missing .
Monica of Indianapolis IN (01/17/07)
I received a monetary Christmas gift of $5,000 from my parents. I took it to the bank and they told me that there would be a two week hold placed on the funds because I did not have that much money to cover the check. Ultimately I was charged $400 for overdrafts to my account that would not have happened if my deposit would have been available. I decided to ask my parents to wire the money instead because I couldn't afford the two weeks without our gift. My parents wired the money the next day. I asked to have the charges reversed, but to no avail. To make matters worse, I was belittled in the process. I was even charged a fee to have money wired into my account. There is alot of he said, she said going back and forth, but the outcome was that I did have the money to cover my debits, but I was not allowed access to it.
The bottom line is that I was charged $420 to receive a gift of $5,000. All I want is for the bank to reverse the charges.
Donna of Gahanna OH (11/21/06)
Once again, this bank has tried to pull the wool over my eyes. I am in the financial industry and it amazes me that banks are not regulated closely as the fianancial industry, if they were i am sure they would not take advantage of people like they do. I have a credit card since 1994, due to my own negligence, i did not realize they were literally stealing from me on an interest rate.
I called, the young lady did lower, not as much as i wanted so i said i would pay it off and close the account. at that point she came up with a SPECIAL DEAL 2.99 FOR a period of time. so being the fool I am, I accepted. With this in mine, I paid off a higher card, then I paid 500.00 towards my old balance on this card, and made notation on my check. As usual they did not do as I ask, they applied to the 2.99 rate instead. I called, the girl was rude, she said this was disclosed to me on the phone, which it was not. She said it is in the paperwork they sent, probably in their FINE PRINT. I told her I will make a formal complaint, and close the account.
I WILL PAY MORE MONEY TO THEM DUE TO HIGH INTEREST RATE.
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