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Royal Bank of Canada |
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Richard of Scarborough, ON August 28, 2009 I am self employed and had many months this year with inadequate receivables to cover all my bills so I pay what I can, when I can. I have several bills that are pre-authorized coming from my bank on a monthly basis which sometimes cause my account to go into the red. In July '09, I had sufficient funds to pay the pre-authorized bills and so the RBC paid out the money and deducted the sum form my account. The next day they deducted the service fees from my account and this put my account into the red. They then reposted the transactions as though the bank fees came in before the pre-authorized and returned the bills that had already been paid out in order for them to collect their bank fees. Two days later I made a deposit that more than covered the fees but it was too late. The bills had already been returned and I was then charged 20.00 for each item returned (total of 100.00). It seems to me that since the RBC had already paid out the pre-authorized, it was unjust and unethical to change the posting date so that they could collect their fees and also charge me for the NSF they themselves generated. It would have been no problem to wait for the two days when they would have gotten their fees and I would have / should have been spared the excessive and unjust NSF fees they generated. When I called my account rep, I was told, more or less, to bad for me, the bank has to be paid and they have the right to deduct and collect in whatever manner they see fit. They are only interested in their own bottom line and how they can generate greater revenue by raping the accounts of their customers. This month, Aug 09, again the pre-authorized have come in for payment. Again the bank paid the money out. Again the next day they returned the items for non payment. This time however, there was sufficient funds to cover the payments and the bank fees. For my part, I will be closing all my accounts with RBC and moving onto another bank where I hope they have a better sense of customer care, fairness, justice and loyalty to their customers. They are guardians of our money and in my opinion are negligent in their duty. There in no fairness in dealing with the RBC. Marian of Bogatynia, Poland June 10, 2009 Im cittizen of Canada and Poland -wrote last year about my problems with RBC-where I be reused help from the old problem. I, along with my wife and daughter are living in Poland since November 2007 for family reasons, Lat year I wrote many letters, phones to many peoples and institutions in Canada asking them about helping me resolve my troubles with RBC finally -has been able to settle the problems positively with RBC I owed my money, but that's not the end of the problems associated RBC- you see a number of the remaining sum of money on our account in RBC - This time that the bank is doing the same problems-ignores me. I sent back the list required by the RBC with my wife and my signatures and the required sum of money, I know the World is in crisis, and banks are in deep problems and huge finnancial losses but the banks cant blame their customers for banks errors and blame someone else. I read from among the G-7 countries, Canada has the best banking system on a day-interesting but How many people Services Canadian banks have the same or similar as I am problems. Please help me one time more with this problem- RBC bank knows well about but looks like they did it for purpose- just want keep maximum time our money in Canada so they can did what they want inlude to borow to others! Shannon of Winnipeg, MB June 5, 2009 I am not a dishonest person. I work with the highest security for my company. Approximately two weeks ago, I tried an internet business and got sent three cheques for 2500 each from John Collins Inc. of the United Kingdom. The cheques were made out in my name, handwritten, from the Bank of Montreal in Kitchener, Ontario. I deposited the cheques, not knowing this was a scam or that they were fraudulent cheques into the Royal bank at Ellice. The bank manager signed off one cheque and the teller gave me 500 in cash and a gift visa for 50, in addition to the remainder 2250 in cash, which I sent to John Collins Inc. I was unaware this was a scam until after the fact. Now I owe the Royal Bank 3964 and my account is frozen. Yesterday my work paycheque was direct deposited into the account. I went to the Ellice branch after talking to a manager at the Westwood branch, who told me I could get my paycheque out regardless. Linda told me no, its out of her hands and told me to call the Fraud dept, which told me they will continue to take my paycheques until the entire amount is paid. They are only giving me 15 days to pay the entire amount, which is impossible as I have no other money or income. Then it will be sent to collections. They also told me no matter what bank account I deposit into they can take it all until it is paid off. I have bad credit now, no access to credit cards as they are maxed out and now in collections as well. I told her I might have to quit my job, sell my car, get evicted out of my townhouse, all because I have no money now thanks to them. The whole time I had a 500 limit restriction on what I could take out, so how can they give me more than that, with an unsecure cheque the same day? I will go to the local newspapers and online to tell my story and how the Royal Bank screwed me! I am a victim of fraud and I was treated like a criminal. I also made a police report, and the police said there was nothing they could do since its only a few thousand dollars. They did file the report anyways. I called the first bank which I usually deal with on Portage Avenue, and he listened and then called Linda at Ellice. When he called me back he said its out of the branches hands, as the RBC Fraud Department now has control of my account. I have no money to get by for the next two weeks, no food, and no options. I am at the end of my rope with RBC. I tried to close my account over the phone and they said I can't until this issue is dealt with, and then they will most likely close my account anyways. I advise all people to stay far away from the Royal Bank. They have no concern for the little people, just their money. As I sat in Linda's office yesterday and cried my heart out to her, she calmly sat there and handed me kleenex and sent me on my way. I have also reported this scam to the United Kingdom as well. I am at the point of almost declaring bankrupty because of them. Help! What do I do now? Craig of Victoria, BC May 18, 2009 I was injured in an industrial accident in November of 2006 and was off work until June 2007. During this time I Tried to activate the "Balance Protector Insurance" that I had been paying on all of my accounts for over the last 15 years or so. On my Royal Bank Visa, after submitting the paperwork twice and fighting with their collectors for several months I finally got satisfaction by advising them that I wanted all of my payments returned. My "Royal Bank Lone of Credit" however has been a completely separate issue. It has now been 2 years and three months since my submission of the required documentation. Since that time, the Royal Bank has seized my 20,000.00 term deposit, put me in collection and bounced me around from one agency to another, none of whom could provide me with any details. In March of this year I finally advised them that I was going to take legal action, which I thought had prompted a response that would resolve the issue. I was asked to again submit new updated forms as they had no record of them. I did so on April 20th (additional cost to me of 120.00) Meanwhile on April first the Royal Bank locked my account again seizing 3,000.00. I battled back and forth with numerous people in customer service, none of whom could tell me what was going on until on May sixth I stumbled upon a woman named "Brenda" in Royal Bank Collections. She advised me that it was her that locked down my account because apparently she believed that I still owed 843.00 on this same line of credit issue that I have been dealing with. After threatening to go to the Ombudsman she released my account but held the 843.00. I have just today been advised that they have not received my paperwork for my claim and I have advised them that I will be re sending it tomorrow, this time double registered. I have also been advised that as they have "no record" of my initial paperwork that I may be denied. At this point though to add insult to injury I have applied for a mortgage and been advised that because the Royal Bank has listed me as and "R9" and "Unlocatable" that I would have to pay an additional 3% on my new Mortgage. I haven't gone anywhere or moved anywhere in the last three years, my phone number hasn't changed, my email is the same and I've been fighting with their people on a weekly basis. How can I be "Unlocatable" . Hundreds of dollars, hundreds of hours of lost work time (my boss charges me out at 85.00 per hour and I earn 50.00 per hr). Severe damage to my credit rating which will cost me tens of thousands in interest while that rating stays on my report. This dosn't even touch the many sleepless nights and thousands of hours of frustration and stress. Hughena of Enfield, NS May 7, 2009 I went to withdraw some money from my account the other day it was declined. I am behind on my visa and thought this was the problem. I understand the whole if you would just pay your bills, this wouldn't happen, but both my husband and I who have both worked steady from our teens, were out of work for a bit, really, hard catching up. Regardless, I called very nicely explained there was a hold on my account and I understood they were just doing there job, ok, she she went on not rudley, but just plain rotten and mean and did not ask, said I am taking over 600.00 from your account and then I will take hold off, and when I said couldn't afford that much (4 kids-one in college) sorry they come first, she said too bad it's out hold is off and than click, no bye, oh yes she did say that they could go in and take whatever they wanted out. I want to clarify, I understand they have a job to do, she said bank was losing money because of us. So I called back later, once again very nice, had explined what happened, siad she did not have to be so mean, asked if they could empty account any time, woman responded yup, and pay your bills and she just doing her job, than asked when I would have next payment. My mortgage and line of credit is with RBC, never have missed a payment, but it won't be much longer, and it seems to me they will lose more money by us taking those to another bank. Am I nauive cape breton girl, or do people really need to be treated like garbage, economic hard times everywhere not a secret, when you doing what you need to do with this bank, they're best friend, when your life shifts and you fall behind they are the wolf at the door. Thanks for listening! Susan of London, ON April 8, 2009 Susan of London ON (04/08/09) Ty of Kimberley, BC April 1, 2009 Ty of Kimberley BC (04/01/09) Jeanette of Oshawa, ON March 26, 2009 Advertisement
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