Royal Bank of Canada Reviews

I had an extremely frustrating and disappointing experience with Royal Bank. I was on a call with an agent for less than five minutes. After being asked a few security questions about my account activity, I opened my app and answered to the best of my knowledge. From there, things only got worse. The agent said they had to end the call because my answers didn’t match and it was “to protect client privacy.” I asked for another question to verify my identity—this was not possible. I asked to escalate to a manager—also not possible. The call was abruptly ended, and I was effectively treated as a fraud risk… despite being the actual account holder trying to access support.

Absolutely the worst customer service imaginable. After several emails and phone calls to make sure GIC purchases were renewed correctly and additional GICs purchased only a partial of the request was completed. The response to a complaint letter sent, "we do not consider this a complaint as investments" whatever that means. After 30 years as a customer, I have reached my limit. Would strongly advise anyone considering dealing with RBC to look elsewhere.

We have a GIC with RBC, and I got an e-mail telling me to log in to their Online Banking website to see a "GIC Maturity Notice", but when I tried to find this on the website, it said "We couldn't load your documents, please try again". What is the use of "paper-saving electronic documents" that only save the bank money, and don't tell me what I need to know?

Talk about greed, billions in profit every year and they drop the seniors discount for accounts from 12.80 to 4.00 a month. Will be moving my money somewhere else

RBC has very slow procedures, 2 weeks for holding a cheque, still living in the 80's. Had 3 Car loans in the past few years, information doesn't show up on the website, you have to call every time you need an update.

The mortgage specialist didn't understand their own mortgages offered. Wait times absurd. You need an appointment to withdraw large sum of your own $. So many fees & wrong info from employees. They even got address wrong& our statements were going to someone else! It took me weeks to correct. My credit card went who knows where and I had to reorder & cancel old one twice. So called financial advisors upsell. Avoid this place.

I’ve had one of the most frustrating experiences with RBC’s credit card support. My card was nearing expiration, and due to the Canada Post strike, I proactively contacted RBC three weeks in advance to request that the renewal card be sent to my local branch instead. They refused, saying a card had already been mailed and that sending another would require cancelling my current card—which I explicitly asked them not to do, as I rely on it for critical business expenses. They proposed a workaround: split my credit limit into two cards—60% remaining on the current card, and a new card with 40% to be picked up at the branch. I agreed, hoping this would avoid disruption.

Stay away from this company RBC, I've been hacked 3 x in 3 months. Their security for credit cards, is bogus. This all started when West jet Credit card got hacked in July security breach, now I'm awaiting my new c-card and seriously it's already hacked when I never even received my new CC. I'm on the phone being transferred all over because of all bullshit... What in the world is happening!! I ordered a debit card, and it's been a month. Still haven't received it. This was my 2nd request to order a debit card. Stay away!!! Soon as I can pay my balances I'm out! I asked to cancel the debit card since it's lost in mail. He said no. Can't do that... I'm warning you all... it's not worth the stress.

Horrible customer service. No matter who I've dealt with or what department, they are the worst. I can't put into words how horrible they are. From the local branch, to the mortgage specialists, to the credit card team, NO ONE CARES.

The worst bank ever. Worst customer service. Just the worst. Charging a whole $45 NSF is crazy, don't recommend this bank. Use other banks like CIBC. Even TD is way better than this bank. If I could rate it nothing I would. (This is coming from someone that has used this app for 3yrs now.)