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Sallie Mae |
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Eva of Fresno, CA July 3, 2009 My son and daughter took out loans for education. I have sent a payments to Sallie Mae. Sallie Mae applied the money to the wrong account more than six times. I sent the money in the different envelopes, on different days. I put the account number on the outside of the envelope, and on the check in four places with a name and date of birth, but Sallie Mae still applies the money to the wrong account. Sallie Mae has sent one account to collections and she now has a bad credit rating. I have called several times and spoke to different representatives, sent letters twice, but it still does not get corrected. The loan was corrected one time, but the money was applied to late fees, but it is not me that is late, it is their incompetence that make the money posting late. What to do? Credit rating of one person has been damaged. A representative said they would send a lette to the collection agency, but that is yet to happen. Claudia of Downey, CA June 16, 2009 I received a 19,000 loan with Sallie Mae in March of 2008. I have been a full-time student since then. Originally, I was attending a private college where my tuition was ridiculously expensive and I had to get a loan for it. As a student I was told that I had to make 10 payments monthly. I had a part-time job working occasionally 10 hours every other two weeks. Luckily, I was able to make those payments and was always on time because I had it electronically taken out of my checking account. In April of 2009, Sallie Mae took 236 from my checking account without verifying it with me first. I was under the impression that 10 was going to be taken out and made sure that was in the bank but definitely not 236. I called the next business day to see what had happened and the customer service representative could not even explain to me why they took that out of my account. After being on the phone with the representative for 30 minutes I was told that after a year of being with Sallie Mae my monthly payments were supposed to be raised. I assured them that I was still a full-time student and could not afford to make those payments. They then told me that they needed me to send them proof that I was still in school and that they would fix it (because apparently they had no records that I was still attending school). In June of 2008 I switched from my private college to an adult school continuing the same career which was court reporting. If they had no records of me still attending then why didn't they realize this that summer when I transferred? It just didnt make any sense. I sent them copies of my statements showing that I had gone negative because of their failure to tell me that my payment was going to be increased and they told me that they were going to fix it and they never did. So, because I went negative and because I am only getting 10 hours weekly there was no way for me to make the next months payment on time. I have never been late with this company and I just couldn't understand why they were not helping me. Honestly, if I had the money and I was told in advance that my payment was going to increase and that I would have been given the reason for it then of course I would pay it. I borrowed the money in the first place so I'm going to pay it back. All I wanted was for them to help. To at least give me a month advance notice that I was going to be withdrawn 236 from my checking account rather than 10. I not only had to pay insufficient fees with my bank but I also could not afford all my other payments with credit cards and such and had late fees with them. I had to cancel my automatic payment with them so that I could catch up with my debt. I did not pay my May payment because I simply could not afford to do it. I had spoke to a representative again trying to see what they were going to do for me and they said that they were going to lower my payments to 180 monthly. Still, that was quite difficult for me but I agreed. I never was told anything about the money that they were going to either refund back to me or use towards my next months payment. Now, after trying to make my payments current with them. They have been calling non stop trying to get me to pay them, telling me an amount that will make me current and later to find out when I log in online to my account that its another amount. This month I made the appropriate payments later to find out that my fees were already send into collections. Still, I made more payments to get them out of collections and was given a different phone number to call to see if I can speak to a supervisor. They are very unorganized and have no idea what they are doing. The customer representatives seem as if they were never even trained and don't know anything. I supposedly spoke to a "supervisor" once but can almost guarantee that it was just another representative because they treated me very poorly and did not want to help their client in any way possible. Amika of West Orange, NJ June 11, 2009 This company bought an old student loan from sallie Mae. the amount of 1,081.86. I tried making payment arrangement of 100.00 per month. I was told they cannot accept nothing less than 200.00 per month! I make 420.00 weekly. among my rent and food and caring for my two children, the want to add my child support and put it towards the amount the can deduct from me. They treated wage garnishment! I know something is not right with this problem, but i don't know how to go about defending myself. I told them i just lost my car about a year ago by reposession. they did not care. I need your help in helping me to fight these people. they are charging me 25% interest, what a ripoff Jennifer of greenville, NC June 3, 2009 I have three loans from Sallie Mae totaling 40,000 which includes all interest to be paid. I took a year off school and was presented with a 6 month grace period then the option to get a forbearance for the price of 150 for three months which only included 01/03/09 - 03/28/09. The next bill came due for 03/29/09-04/28/09 for 289 dollars. That was paid on May 7th 2009. I then went back to school starting 05/19/09 until I graduate. The first time I spoke to someone I was told that I had to print a form out through their website (which i could not find) and have my financial aid office fill it out and i would have to mail it in. I called them again got a different response to my question of deferring my loans till after school because I am enrolled at least half time. The second time I was told that I didn't have to do anything and that the school would take care of it for me. I then got another bill so called and they told me a third version saying I had to fill a form out and fax it in and that they would MAIL it to me. I never received that letter and got a phone call saying my account was past due. I then spoke to someone else (I'm in school now) who said they would make the form available online in the next 24 hours. I printed it and faxed it 05/20/09 (i started SS 05/19/09). They told me that they did not receive the form until June 2nd and then I got another bill saying I owed two monthly payments since I didn't pay my previous balance and that this amount would remain on my account until paid and would accrue interest as well as more payments because each time I enter a new term they need my school to notify them. This brings me to the next thing. They told me I'm only in forbearance until 06/24/09 because SS1 ends then and I would have to repay after that. I go back to school starting the following day on 06/25/09 until 07/31/09 they told me that my school had until 6/28/09(due date of bill) to notify them that I was still in school, but they already knew it wouldn't be received until 07/02/09(he stated "by law you do not have to pay this loan while you are in school however, the payment due will remain on your account until paid and we have 21 days to process your schools form"). So each time I restart a term, if they do not receive their paperwork a month in advance from the school a payment will be charged to my account each time. the school will not send out paperwork this far in advance because they have no knowledge of if you will actually be in school in a month, things can come up you can drop your classes, withdraw from school, anything. So basically by the time I graduate my first payment due will be all the payments they billed to my account each month it took them to process it. If I calculated in correctly, my first payment will be over 3,000. They also have during that 21 day period, time to call and harass the number that they have on file (which is my cell phone) and they will call you at any time during the week no matter what day. I worked for a collection agency and by law we were never allowed to call someone after they told us to not call anymore and remove their phone number, after 9 o'clock the payee's time during the week, not allowed to call after 6 pm payee's time on Saturday, AND ABSOLUTELY NO CALLS ON SUNDAY. If they do call you at any of those times you have the right to sue the shit out of them and I advise you try to get as much money out of them as possible, at least return the favor so to speak. My mother also paid one of the payments and was charged 10 dollars over the amount listed. When I asked the SUPERVISOR he told me there was no fee and that the price was the normal monthly payment no fees of any kind. I asked him then why was she charged extra he said because there was a processing fee for paying over the phone with her credit for 10 dollars. SO WHY DID YOU TELL ME THERE WAS NO FEE YET YOU JUST SAID FEE. Another favorite thing of mine was the idiot who told me that there were only 28 days in MARCH. Last time I checked the only time there's ONLY 28 days in any month, it's for four years during leap year, WHICH IS IN FEBRUARY! All I wanted to do was to speak with someone who spoke fluent English and had a clear American accent so I could understand what they were saying. I didn't sign up for this loan to get attitude from these fake telemarketers. Gretchen of Berkeley, CA June 15, 2009 I am a 65 year-old disabled woman who is trying to re-educate myself so that I can work 1/2 time to 30 hrs. I am in my last year of school. I have paid student loans before and in June of last year had an excellent credit score. I am dependable and honest. Sallie Mae tells me that they only defer student loans for 48 months. I went from BFA to MFA. I do not have money to repay my loans. Sallie Mae says I will have to pay them 150 every 10 weeks to stay in deferment. This doesn't sound right. BUT, since every time I call Sallie Mae it is a different person, it is hard to know who is giving the correct information. Only three days ago, a Sallie Mae rep called and said I'm still in deferment because I am in school. I am having a very hard time since the credit crises and my credit rate has fallen because of stupid actions by the banks. Sallie Mae says not only will they destroy my credit rating by reporting me as defaulting on my student loans, but they will barage me with phone calls. My health is my wealth at this point, and I won't be able to handle the round the clock calls. This isn't right. If they treated me as a human being, they an I would be happier. I don't want to default on my student loans, but until I am out of school and employed (I am looking for work for next year now), I can't pay them. Is anyone watching this company? They are punishing students who might have good intentions with their badgering and not putting stuff in writing. A of Houston, TX June 5, 2009 I have a loan "career loan" thru Sallie Mae for my son going to Sylvan learning Center I have paid on this account for approximately 5 years. I always pay my payments sometimes they may not be on time due to dates of my payroll or other things they are never more than 5 -6 days late . I have also been paying more than they ask for. Well these people will harrass the hell out of you. I receive a call at my work -till I finally told the rude woman to stop calling me at work. She advised me that was only number she had for me was that,funny when I went home there was message on answering service also. I have written 2 letters to them complaining about this. They treat me like a dead beat. I have received calls on Saturdays-2 days after I have paid the bill. Their latest thing is to have a recording call you you hit #9 as instructed you get a message after holding for a very long time saying a representative is not available call back during business hours eastern time. Well you called me a 9 at night and you called me on Sunday. I have left very rude messages back to them I have advised them I will contact the State Attorney Generals office for harrasement. Why dont they go after people that are really deadbeats and not people that pay their bills. Sure I can see if I was several weeks behind but 2-3 days ridiculous and they always call after I have paid. I told them I would really like to default to see what that would bring. I cannot wait till the remaining balance of 4400 is paid in full with them. It is just plain harrasement and is very irritating. MARIO of NECEDAH, WI June 4, 2009 I have student loans with Sallie Mae, and am disabled and not able to work. I have been trying to work with Sallie Mae for close to a year now, to repay my loans. I have applied for a forbearance and every person I talk to doesn't know a thing about it. Sallie Mae has called my home at least six times per day, harassed whoever would answer, my mother, my girlfriend, my kids and myself. I stopped using the home phone and they somehow get my mothers cell phone number and no she is not a co signer and they repeatedly call her asking about me. They called my brothers home as well, several times per day until he had to block them totally from his phone number. Each and every time I have called them to do my part of the loan and try to resolve something, I am switched to different people until eventually they hung up on me, which has gotten so annoying I have stopped calling. Finally, I have somebody who claims they sent me a approval letter for a forbearance, and the same day I am called by a collection agency telling me my account was sent to them. I still as of yet am able to contact Sallie Mae and get any cooperation from them, only threats of my account being past due and asking if I can make a debit payment with credit card at the time of call. carmela of ormond beach,, FL May 31, 2009 I NEED THE BAIL OUT!!! Iknow govt loans cannot be excused but this is ridiculous..I've been paying a parent signature loan for 5 yrs now...even after paying 2 principal pymts of 1k each....orig amt was 17,252.....as of 7 mos ago...only 15,008???????? you are instructed to put separate check and note..(which they never listen or read) you call and the operators are outsourced to India??? They are polite enough but don't understand your requests or care....one day back in May i called no less than 4 times...good thing i am retired....who would have time to spend such time on the phone???My son has not been able to even satisfy his other loans (3) they went from 30,000 to i'm sure now over 50K.....they suggest forebearance but they do not work with you....As far as my loan....I am sooo upset I have written our elected officials (namely our President) soo frustrating!!! On May 28, I called so many times and didnt get the correct person (the gal on the phone felt sorry for me and whispered......) call this number instead and don't hang up till you get a supervisor???? 1-866-989-1879 He hung up too??!! I suspect he was not who he said he was??? told me i needed operator P-66 my collector that they did make a mistake?????? why didnt he correct it? Why should I call back again to ask and answer same verification questions....name address phone etc....this is a failed system....But I sense THEY DONT CARE!!! Carolyn of Albany, NY May 26, 2009 I have had student loans with Sallie Mae (not by choice, applied through the government, Sallie Mae is what I got) and have always made payments on time. 2 years ago I lost my job. I kept up the best I could with payments, but obviously, that was hard to do. They pretended to work with me for a while with forbearance and deferrments (all with HUGE fee's), and finally when all wore all I told them I would pay what I could, but that's all I could do. I will admit that for a while I didn't make any payments, but recently I have been trying to get myself back on track. I have been paying them 100 per month (not even close to my 700 a month minimum), but I'm trying. Through all this I've tried to get my payments lowered, which after hours on the phone they tell me they've done this, then I log onto my account to pay, and NOTHING has changed!! I have been lied to continuously by them!! They do not have my phone number, but have resorted to calling family memebers (NOT co-signers) and harrassing them!! When I ask to speak to a manager, the same person I just spoke to comes back on the phone claiming to be someone else!!! Now, after I've had to file bankruptcy, and am trying desperatly to get myself back on track, after I've resumed some type of payment to them, I get a letter stating that if I don't pay my loans in full, they will default! I've tried hard to work with a company to make payments who is working against me! Mercedes of Middletown, CT May 22, 2009 I got a change of address and didnt recieve the payments into three months into the payments were due. They have ordered 18,000 from me, I get 100 a week from my previous job so how would that be accessible! Advertisement
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