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Sallie Mae |
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R. of SPARTANBURG, SC September 9, 2009 My issue is that I am a co-signer for a Sallie Mae school loan for my son at Epic Aviation in New Smyrna Beach, Fla. For some reason(s) He left the school in Feb. 09. He requested the balance of the loan be Refunded to him or returned to Sallie Mae. We have gotten three responses from the School acknowledging that the refund is do, but We can't seem to get it. Since he is not presently in school, the full payments are now due. Question! How do we encourage the school to refund the balance due? Your insight is welcomed Tammy of Deer Park, TX September 4, 2009 Trying to get all loan groups on auto-payment. One group on auto pay; when applying to get others on auto-pay, Sallie Mae cancels original auto-pay. Didn't know first was cancelled, didn't make manual payment. In order to get back in good standing, you are forced to agree to forebearance thereby getting whacked with capitalized interest. I have tried for several months to get all groups on auto-pay which still has not happened. I was told--Mr. Samuels (supervisor)--that the second group was not yet in auto-pay(09/04/09), though I have an email notice from them dated (09/02/09) stating that it was. During call last month the agent assured me that all loan groups would be auto paid 09/01/09. Mr. Samuels stated that he could not be accountable for what the other agent told me. Elise of Orland Park, IL August 31, 2009 Three days ago I received a bill for outstanding interest due on a student loan taken out for my daughter. Since all interest is capitalized I paid it immediately and noticed that the date on it was June 16, 2009. I received it August 28, 2009. In checking the envelope there is no postmark. How can Sallie Mae send out documents that allude to an interest payment that is time sensitive when they erroneously date it 3 months prior to it being sent? This means that Sallie Mae can charge for interest past the capitalization date to justify their action and the borrower potentially will NEVER be able to avoid capitalization even though payments were made. Please check into this. Thank you. Linda of Seward, PA August 29, 2009 My son is behaind in his school loans but is trying to catch up. When he calls Sallie Mae they tell him he has to pay what he owes. But the real problem is they keep calling me and my parents. When asked how they got my parents number they said when my son filled applications to apply for UPJ he listed them as an emergency contact number. That was over 15 years ago. My son asked them to please stop calling his grandparents as they are elderly, my Dad is 91, and they could fall or run into something trying to get to the phone on time and the calls upset them. Sallie Mae calls at all times, sometimes before 8 am and after 9 pm. My parents are old and getting calls at these times alarm them and they are worried that something has happened to family members. My son lives on his own now and there is no reason for Sallie Mae to contact me or my parents. We have nothing to do with these loans. I am afraid that something is going to happen to my parents as a result of these calls. A fall or even a heart attack (my Dad has heart problems and these calls cause him to become very agitated). Is there anything I can do to stop these calls? Michelle of Norwalk, CT August 26, 2009 I have been paying my Sallie Mae loans on time for nearly a year. I owe them approximately 100K--a mix between federal (one) and private(2) loans. While I had great difficulty paying these loans for the first months after graduation, I have been doing very well and paying them on time, which is not an easy feat, considering I have nearly 120K in loans when you factor in my final student loan I have from another lender. I need to lower my monthly payments, in order to stay afloat and to pay my loans off but I am having the worst time of it. I've visited their site time and time again, and sometimes I can find repayment options, and other times I can't. I am extremely computer literate--it's not that I can't find them because of my mistake, it's because they make it hard to find. Last night I called their customer service number and spoke to a person who identified themselves as "Stanley," to ask him about my options regarding my Federal loan. His initial response was that I could lower my payment for two years and pay interest only. When I asked him what other options I had, he repeated that I could lower my payments for two years. I insisted that there had to be other options and he kept repeating the interest only option. After a few minutes of going back and forth he finally said that I could look into IBR but he continued and said that it wouldn't be a good choice for me because I would end up paying more. It was shocking how difficult this information was to get from this "Stanley" person--if I hadn't been persistant I would have never learned of my options. Moreover, it's not his job to discourage me from pursuing any option, whether or not it benefits Sallie Mae. erin of south portland, ME August 26, 2009 Where do I begin? First of all, I have been accused of late payments/delinquencies even when I make payments on time. I have been thrown around the sallie mae ring of representatives, telling me I owe different amounts of money. I made a check out to them for 468 and they recorded it as only 46, therefore adding on a lot of late fees due to their own clerical error. I was promised the late fees would be eliminated, and they never were. I was never notified that a fourth loan would go into effect. Nothing in the mail. On top of that, I have a recorded log of all the times this Company calls for the past month. They now call me on average of 13 times a day. I have demanded more than once that they not only stop calling me this many times, but that they stop calling my references. They still continue to call them. Brandon of Waukesha, WI August 21, 2009 I recently tried to purchase a new vehicle. When my credit score was hard inquiried I was found to be deliquint 17 times at 90 days late from Sallie Mae. I have never made a late payment in my history with them. Better yet there were 0, 30 day and 0, 60 day late marks on the account. I later came to find out that my credit score was sub-par due to the report. I was unable to buy the car. I have made several attempts to argue this mark with SM and I can't get anywhere. Whenever I call, I'm transferred from department to department. I end up at the initial department I was originally called. I have sent letters to SM in Virginia and Pennsylvania and have not received any return letters. I tried to contact the credit bureau's to have this removed. None of them will remove the 17 marks unless they receive a certified letter from the lender. I am only 24 years old, and now I am required to wait 7 years untill this comes off the credit report? I think not. I would like to purchase a new house in the near future. But if i can't even purchase a new car, how will I be given the credit to purchase a house? Jacob of Blairsville, PA August 20, 2009 Ok when i looked for loans for school i called sallie mae and requested a loan that i can get on my own and not have to repay it until after i graduate. that said the indian dude told me that a smart option loan sounded like the one for me.. so i got it and have had no problems until today when they informed me that i have a 300 payment due. the only problem with that is IM STILL IN SCHOOL. so i called them and you have to pay the intrest while your in school..So the indian dude strait up lied to me and i signed for it. i get 779 for rent and living from this loan and they want me to pay 300 779 - 375rent - 140 car insurance - 50 cell phone does not add up, and i was lied to into getting this type of loan otherwise i wouldnt have gotten it.. Crystal of Mandan, ND August 20, 2009 I used Sallie Mae for my graduate medical education loans, both federal and private. I am now being harressed and threatened that my credit will be ruined because I am unable to pay the full monthly payment. I am a resident physical working on a training salary. My credit card month debit is 1500. My debt to income ratio is over 100%. I was unable to get a home loan because of Sallie Mae. I was able to defer my federal loans because I am an intern, but I am unable to do anything about the private loans. I was forced into repayment during my 3rd year of medical school and had been paying the 150 to defer for 4 months. I have done this for 36 months and have now exhausted that program. I was then on a partial payment plan through Sallie Mae paying around 166/mo. I was able to do this, barely. When I called back to renew the payment plan they told me that they have discontinued that program and that I was required to pay the full 850/month. I have exaplained to numerous individuals that I was unable to physically pay this amount. They have crunched the numbers, over and over and know how much I make and how much they are requesting. I have still mailed in at least 100/month to pay something, but they have told me that this will do no good, they have to have a payment of at least 550 to make my account current or else I will be sent to collections. They tell me that there is nothing they can do. Today I was told by a Sallie Mae representative that I "needed to live within my means". I became very upset with her. I proceeded to tell her the situation that I was living in. I live on a cot, in another residents house, otherwise I would be living and sleeping my car. All of my belingings are in storage. I am unable to find a place to live because I have 2 dogs (my children). I have lost 30lbs from not having the money to eat. Luckily, I can eat at one of the hosptitals I work for free, when the cafeteria is open, otherwise I would starve. I work over 100 hours a week, I am sleep deprived, and I live 1000 miles away from my family and friends. I have no support here. I had to leave my dogs at my parent's house because I have no place to put them here. I am unable to get a second job or "moonlight" under my training contract. I have had to move 4 times within the last year, which is not cheap. Despite all of this, I was told that I needed tp come up with 1000 soon, otherwise I was going to collections and then at that point there was nothing that Sallie Mae could do for me. Carolynne of Modesto, CA August 19, 2009 I sent in my monthly payment of 30.00 to Sallie Mae on the 3rd of August. I mailed them a check. I looked at my bank statement. Sallie Mae turned my 30.00 payment into 307.00. And because of this action I have charges of over 100.00 from by bank because of other payments I made. Is this not against the law to take a check I sent in and make it any amount they want. Advertisement
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