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Sallie Mae |
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Brandon of Waukesha, WI August 21, 2009 I recently tried to purchase a new vehicle. When my credit score was hard inquiried I was found to be deliquint 17 times at 90 days late from Sallie Mae. I have never made a late payment in my history with them. Better yet there were 0, 30 day and 0, 60 day late marks on the account. I later came to find out that my credit score was sub-par due to the report. I was unable to buy the car. I have made several attempts to argue this mark with SM and I can't get anywhere. Whenever I call, I'm transferred from department to department. I end up at the initial department I was originally called. I have sent letters to SM in Virginia and Pennsylvania and have not received any return letters. I tried to contact the credit bureau's to have this removed. None of them will remove the 17 marks unless they receive a certified letter from the lender. I am only 24 years old, and now I am required to wait 7 years untill this comes off the credit report? I think not. I would like to purchase a new house in the near future. But if i can't even purchase a new car, how will I be given the credit to purchase a house? Jacob of Blairsville, PA August 20, 2009 Ok when i looked for loans for school i called sallie mae and requested a loan that i can get on my own and not have to repay it until after i graduate. that said the indian dude told me that a smart option loan sounded like the one for me.. so i got it and have had no problems until today when they informed me that i have a 300 payment due. the only problem with that is IM STILL IN SCHOOL. so i called them and you have to pay the intrest while your in school..So the indian dude strait up lied to me and i signed for it. i get 779 for rent and living from this loan and they want me to pay 300 779 - 375rent - 140 car insurance - 50 cell phone does not add up, and i was lied to into getting this type of loan otherwise i wouldnt have gotten it.. Crystal of Mandan, ND August 20, 2009 I used Sallie Mae for my graduate medical education loans, both federal and private. I am now being harressed and threatened that my credit will be ruined because I am unable to pay the full monthly payment. I am a resident physical working on a training salary. My credit card month debit is 1500. My debt to income ratio is over 100%. I was unable to get a home loan because of Sallie Mae. I was able to defer my federal loans because I am an intern, but I am unable to do anything about the private loans. I was forced into repayment during my 3rd year of medical school and had been paying the 150 to defer for 4 months. I have done this for 36 months and have now exhausted that program. I was then on a partial payment plan through Sallie Mae paying around 166/mo. I was able to do this, barely. When I called back to renew the payment plan they told me that they have discontinued that program and that I was required to pay the full 850/month. I have exaplained to numerous individuals that I was unable to physically pay this amount. They have crunched the numbers, over and over and know how much I make and how much they are requesting. I have still mailed in at least 100/month to pay something, but they have told me that this will do no good, they have to have a payment of at least 550 to make my account current or else I will be sent to collections. They tell me that there is nothing they can do. Today I was told by a Sallie Mae representative that I "needed to live within my means". I became very upset with her. I proceeded to tell her the situation that I was living in. I live on a cot, in another residents house, otherwise I would be living and sleeping my car. All of my belingings are in storage. I am unable to find a place to live because I have 2 dogs (my children). I have lost 30lbs from not having the money to eat. Luckily, I can eat at one of the hosptitals I work for free, when the cafeteria is open, otherwise I would starve. I work over 100 hours a week, I am sleep deprived, and I live 1000 miles away from my family and friends. I have no support here. I had to leave my dogs at my parent's house because I have no place to put them here. I am unable to get a second job or "moonlight" under my training contract. I have had to move 4 times within the last year, which is not cheap. Despite all of this, I was told that I needed tp come up with 1000 soon, otherwise I was going to collections and then at that point there was nothing that Sallie Mae could do for me. Carolynne of Modesto, CA August 19, 2009 I sent in my monthly payment of 30.00 to Sallie Mae on the 3rd of August. I mailed them a check. I looked at my bank statement. Sallie Mae turned my 30.00 payment into 307.00. And because of this action I have charges of over 100.00 from by bank because of other payments I made. Is this not against the law to take a check I sent in and make it any amount they want. LAURA of EUCLID, OH August 11, 2009 I have written several letters in regards to. The only correspondence I have received are payment books and threatening letters from Sallie Mae's collection office. This account was paid in full before I left Bryant and Stratton College-Willoughby Hills, Ohio in 2006. I met with the financial counselor who took the payment and verified I had paid in full; shortly thereafter I received OFFICIAL documentation from Sallie Mae congratulating and thanking me for paying my loans in full. (I have the original letter!) Within months after submitting final payment. I receive an invoice from Sallie Mae indicating I had a balance of 448.68. I sent Sallie Mae a copy of the "Paid In Full" invoice and letter stating the loan was paid in full. Sallie Mae did not respond to the letter only sent a payment book. Again, I sent the copy of the "Paid in Full" letter. I called and spoke to a customer service rep who indicated that a mistake had been made and to disregard the paid in full letter that I needed to pay the balance. I continued to correspond with Sallie Mae suggesting perhaps their error was crediting the funds or balance to someone else's account. I emphasized that upon meeting with Roxanne (Financial Advisor)at Bryant and Stratton, the final payment committment was met. The purpose was to leave the college without a balance because I knew I was not going to return to the school. I do not feel responsible nor obligated for any errors on behalf of Sallie Mae or Bryant and Stratton. I paid in full what was presented on documentation and presently in possession of a Congratulatory and Thank you letter stating my loan was paid in full presented by Sallie Mae. If there was an error the responsible party would appear to be primarily Sallie Mae and/or Bryant and Stratton. I was extended a letter of apology from Sallie Mae admitting their mistake and an accumulation of late fees, penalties and threatening collection letters. I too extended my apologies for the misunderstanding but included the statement that I should not be held responsible for their errors for the alleged balance. They are starting to send me letters stating that I have requested postpone ments and/or deferments that I did NOT request. I hope that you at Consumer Affairs can assist me in resolving this issue that has been going on since 2006. I do not owe any money to Sallie Mae nor am I delinquent or responsible for any other obligation. It would be greatly appreciated if you could get them to stop sending invoices and clear my account. Angela of Glendale, AZ August 11, 2009 I found out that my exhusband son's student loan for which we had co-signed was in serious shape. He had never made a payment and the amount owed was tripple the original. I believed that responsibility for this was now legally with my ex-husband but to protect myself as much as I could I paid them 8K while I pursued the legal route necessary. Because it was going to take so long I cut a deal with Sallie Mae. I paid them 19K additional and in return they took my name off the loan. I got it in writing. More than a year later I'm still getting harrassing calls from Sallie Mae as well as external collections agencies they've sold the account to. I keep sending copies of the agreement but it never appears in my file, no one cares and they are ugly. My credit report is getting continually hit. Talking to them is a nightmare (when I am able to speak with them - many times they hang up on me). I was at last told that there is one group within Sallie Mae who is responsible for the deal that was cut and they haven't done the due dilligence to correct my file. Sallie Mae won't follow up and make that happen I have to call that department myself and start the fight again. Only problem is that the phone number they give me never has a human attached. It is an answering machine telling me that the lines are busy and I should call back in an hour. It then disconnects. They are trashing my credit, upsetting me daily and I don't even owe them any money! Eva of Flushing, NY August 10, 2009 They were sent money from my income tax for a defaulted student loan I have with them. They are claiming they didn't receive anything and they keep charging me the full amount. I have proof from IRS that they took my money but it seems they don't care. I think this is ridiculous as I want to go back to school as soon as possible but cant because this issue isn't resolved. They are damaging my economic finances because I can't work and they have my social security flagged. I can't afford to have money taken out of my paycheck each time since I'm already in enough financial problems as is. Christina of Milford, PA August 8, 2009 Sallie Mae is the worst possible loan company any student applies to. I wish I had researched more and applied for loans elsewhere. First, they have my graduation date marked as December of 2008, yet when I faxed them my official transcripts stating a graduation date of May 2009 I was told that I had already been given the 6 month grace period and cannot have another one. I then asked to defer my loans because I have no job and have plans to go on to graduate school (hopefully, if I can get more loans!!) in January. Samara of Newberg, OR August 7, 2009 Sallie Mae has lied to me on several occasions about deferment length of time. I will pay 150 to put my loans into deferment for 6 months and then all of a sudden I will get a past due notice saying that they only extended my deferment for a month. I do not know what to do or how to get this resolved with them. Numerous phone calls and hours of anguish and they are no help. Laurie of Roanoke, VA August 7, 2009 I have asked SM to stop calling my place of work about payment. I have called them three times to work out payments. Even called this morning and they called my workplace that afternoon. I feel this may be a scare tactic. I work with professionals, physicians, therapist, etc in a healthcare facility who know me and are very supportive. My goal is to repay my loans. I want the calling to stop at my workplace. I am very willing to work with SM but the harrassment continues regardless of that fact. It is humiliating. My supervisor has been the person taking one of the phone calls and I have to explain my situation which even puts more pressure on me. I am already trying. Advertisement
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