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Poppy of Dover Plains NY (12/12/08)
Back on June 1st 2008 we applied for a Loan Modification with Saxon, I called every day to get the statis of our acct on Aug 15th after paying a mortgage payment of much more than we could handle(due to a decrease in income) the customer service rep told me that Saxon didnt even consider a load mod unless the account was past due, well low and behold we were struggling to make that payment every month and have depleated all options we have to get money we didnt make the payment for Sept. so we could move forward with the loan mod,
I have made calls to Saxon everyday on the statis of our acct, they always tell you someone will call you back within 72 hours, I have lefe countless messages for our notigiator Franchell, for whom I have never spoken to she does not return calls nor does anyone else from Saxon In Nov 08 Saxon sent up loan Mod papers that they stated we had discussed and agreed to. Never has anyone from saxon called us to discuss anything all the mod papers did for us was nothing never changed the interest rate and only decreased the payment by 116.00 per month and added all the late chgs and payment to the end of the loan in a baloon payment. I am at wits end. anyone have any luck with saxon this is insane we could loose our home and we are trying to get Saxon to work with us.
Diana of San Dimas CA (12/08/08)
I contacted Saxon Mortgage to renegotiate my loan or get a forebarance etc. the only thing Saxon said I could do is a short sale. I've lost two buyers due to no response from Saxon.I now have a buyer ready to close and again no response since October. The negotiater's voice mail has been full since Nov. 17th. I have fulldilled my end and they will not give me any info or will they respond and my home is scheduled to be foreclosed by Dec 15th. Can anyone help???
I'll have a foreclosure on my credit, I am behind in payments but they would also not accept a partial payment and that is why I am so far behind
Vickie of Markle IN (11/22/08)
Applied for Loan Modification Sept 10, 2007. It was assigned to Linda D. I have tried reaching Linda since the 2nd of October. Today is november 22, 2007 and Linda has never given me the courtesy of a call back. I leave messages on her voice mail, including my phone number and account number and she has not returned even one call.
This concerns the roof over our heads and our ability to stay in our home. The payment amount due on our acount is incorrect. Saxon has made many monetary and other account postings incorrectly. We stand to lose our home if I am not able to speak with Linda for a workout arrangement.
Jacquelyn of Womelsdorf PA (11/20/08)
I recently got behind on my mortgage due to my husband's illness. My mortgage company said I qualified for a loan modification and they would send my paperwork out immediately. I got the paper work and it was all wrong. They had my mortgage being double what it normally was, now no one will talk to me. I call a minimum of 3 times a day because they say I can only talk to my loan modifier who is NEVER there. I leave her tons of voice mails with no response. Please help, I do not want to lose my home!
Foreclosure pending.
Natasha of Manvel TX (11/10/08)
This is a letter in regards to the hardship we are experiencing with our mortgage loan with your company, Saxon Mortgage, loan number 2000171139. The modification act was signed by President George Bush for all mortgage holders with an Adjustable Rate Mortgage to be allowed a fixed rate to fit their financial status. We have on numerous occasions asked for our mortgage to be modified to fit our financial status, and on several occasions been denied, due to not having enough surplus at the end of paying all our necessary monthly expenses. A modification would not be needed if we had the $2000-$3000.00 you are asking us to have at the end of the month. We have all correspondence of our never ending dispute for our modification. Ever since the modification was introduced by the President we have been in contact with Saxon asking for a modification, and in turn, been denied.
In addition to being denied our modification we have forced tax payments on our loan. That only make matters worse, being we could not afford the payments of $2200.00 now you are demanding $3900.00 per month. Where is the humanity? Is your ultimate goal to have our family out on the street? We have young children and we are working hard to keep a roof over their heads and making sure they grow up in a nice environment. I dont think no one at this time will be able to afford a $4000.00 mortgage per month, and that is not including the secondary mortgage we are behind on as well. Not to mention, the primary loan payments just keep adjusting on top of the ballooned payment we are faced with. This is really inhumane! My husband and I are working really hard to try and keep up with the mortgage payments and the necessary bills we have every month. This has really put a strain on our finances and we can no longer afford the balloon payments. I understand your ultimate goal is to get us caught up with late fees and taxes, and that is why our payments were $2200.00 per month, and now it is $3900.00, but there is NO way we can afford this. At this time, we were not notified in writing on the denial. We had to call to find out that our modification was denied!!! What is really going on??? Is that good for business? Why couldnt we get a letter stated we were denied the modification?
In September, 2008 we experienced a major devastation in the Houston area and its surrounding counties. Brazoria was one of those counties who experienced great devastations. As a community we are still trying to patch up the pieces that were lost during Hurricane Ike. Due to the hurricane our finances have not been the same. We are still trying to catch up. No one foreseen this to be as big as it was, and so everyone has taken a lost. We took a greater loss knowing that this would be EXTREMELY hard for us to put things back together, financially. We were without lights for a week, which caused us to loss all the food we had. In turn, we had to go and live with relatives till things came back to some normalcy. This all occurred after we paid Saxon Mortgage $6000.00 to keep our home. So when the hurricane hit we were strapped for cash.? So the only option we had was to ride the hurricane out. At that point, we were taking all we had to provide food for the family since all was lost. I know it may seem easy for you to just take our home from us, but if you come around our neighborhood you would see the devastation still here in November, 2008. Also, if you do your research you would know that it would be easier for you to work with us because our builder (Royce Homes) have went bankrupt, so warranties are not being honored. There is no way you can go on knowing that you have a customer wanting to work things out with you to keep their home. Please show some compassion for a desperate customer.
Back on June 17, 2008 I sent you (Saxon Mortgage) a second hardship letter in which it stated the financial difficulties we were facing at that time, including, but not limited to, attorney fees, secondary mortgage, and rental property repairs. At that time, prior to, we made payment arrangements with your company and had every intention of holding up our end of the arrangement, but unexpectedly we went through a custody battle and had attorney fees that must be paid at that time. Also, at that time we experienced our renter moving out and had to pay the mortgage on the property for several months, and had to put money into making repairs to make the property ready for the next tenant. So even with that obstacle we had to overcome we still was denied the modification, and not notified in writing. We had to call to find out the news of the denial. What kind of company does not send out correspondence to notify their customers of what is going on?
Now to make matters worse we have received a letter stating that our loan 200171139, has again adjusted. How in the world are we to pay that? Now if we are having difficulties with the $3900.00 then how are we to pay at a rate 9.25%? Then after speaking to someone today, November 4, 2008 at 6:10 pm, I was hung up on after being on the phone with the customer representative for 45 minutes, only to get nothing accomplished. The representative told us that we currently owe $17,383.42 and that if we pay half now then they will set us on a repayment plan for the remainder. Then after speaking to her and directing her to look over the notes of our account, she realizes that we had indeed paid $6000.00 back in August, and was put on a second repayment plan, and that is the way our mortgage is now at $3900.00. She was even floored at the status of our account, and seeing that we have been working hard to get this thing resolved. I even asked to speak to a supervisor and the results were, the supervisor passing messages through the representative. Then once I thought we were making head way, the phone was disconnected for the representative not to call back. She was well aware of the conversation and the concern we are having, and she has all of our current contact information, and she never returned the phone call. Again, how is that for business? I have never seen such customer service from a company! Why cant we get any help from anyone? We want our home, but we cant get anyone to hear us out, and help.
Mazozah of Sugarland TX (10/29/08)
i find an extra charges on my statement for escrow fees and when i call they claim this insurance escrow. i have insurnce on my home from day 1 untill now no single day without insurnce, and every time for the last 4 months i have been given the run arround about removing these wrong charges and some times they come up to over 200 dollars and it takes me about one hour every month on the phone with them trying to resolve this issue and all what i get is promissies i need help to resolve this issue
over 500 dollars of extra charges plus the cost of time over the phone and inconvenience they causing me.
Chris of Charlotte NC (10/24/08)
I have been sending in by-weekly payments for the past 4 months as I was taught all of my life only to find that Saxon Mortage's system isn't setup to recieve this type of payment stratagy. They now have informed me the one of my payments went towards princeple and cannot be changed to reflect towards my monthly payment. They are telling me that if I do not send in an additional payment, my account will show me behind on my payments.
I have recieved 26 calls from Saxon since 10-10-2008
Christian of Russellville KY (10/05/08)
We have been waiting 9 months for a Loan Modification from Saxon Mortgage but Saxon fails
to return our phone calls. Our loan is a subprime loan which has been increasing every 6 months
since 4/1/08 and we are unable to refinance as we owe more than our home is worth. Our only
option is to get a loan modification. We have been trying to contact Saxon Mortgage since 1/8/08
to get this Loan Modification done, but Saxon has FAILED TO RETURN OUR PHONE CALLS
or DO A LOAN MODIFICATION. It has been 9 months. On 12-30-07 Saxon Mortgage agreed
to look over our Sub-Prime Mortgage to do a Loan Modification to freeze our interest rates and
possibly lower our monthly payment by decreasing the interest rate. Saxon mailed the paperwork
for us to fill out regarding our income, banking info, bills, etc. We faxed this information back
on January 8, 2008. My wife and I telephoned Saxon about every other day for the status of this
loan modification. We did not receive a phone call back until March, 2008 wherein the case
worker, Sandra Vasquez advised us to NOT make the April and May, 2008 payments since we
were doing a loan modification and making a payment would mess up Saxon's numbers. Ms
Vasquez stated the 2 payments will go to the end of the loan and will NOT BE REPORTED ON
OUR CREDIT. She stated she will call us back in 2 weeks to provide the completed Loan
Modification. She never called back, nor did any other Saxon Representative. My wife or I
continued to Telephone & Email the Saxon Loss Mitigation section and continuously left
telephone messages, which went unanswered. In June 2008 we check our credit report and
Saxon DID REPORT the 2 payments that we were told to not make. We continued to call Saxon
Loss Migigation and they said they would expedite our message and make it top priority. We
NEVER received a call. On September 18, 2008 (8 MONTHS SINCE WE HAVE TRIED TO
OBTAIN A LOAN MODIFICATION) the Saxon representative LaKisha said that Saxon did
received our fax 8 months ago, but they could not read it. She asked to refax it - which I did do.
Saxon did lie about this as they were working on the loan modification in April 2008. I have left
messages EVERY OTHER DAY for the new case worker, Ronald Hanes at ext. 204768 - which
were not returned. TODAY, OCTOBER 4, 2008, SAXON MAILED US A LETTER STATING
THAT THEY CLOSED OUR CASE FOR A LOAN MODIFICATION DUE TO THEY COULD
NOT CONTACT US when we have been calling EVERY OTHER DAY for 9 months. My wife
is a stay at home mother and is home EVERY day and we also have caller ID - SAXON NEVER
CALLED. They have closed the case since they say THEY cannot get a hold of US!!! We are
trying to get help to avoid Foreclosure and Saxon Mortgage will Not work with us or contact us!
We are facing foreclosure as we are unable to afford payments and Saxon will not contact us to work with us to obtain a Loan Modification.
Helen of Lancaster SC (09/11/08)
Our mortgage company is Saxon Mortgage company. You can look them up on the internet and you find out how many people are having major issues with them. even the better bussiness bureau has has 202 complaints in the last 12 months.
We have almost lost our home to foreclosures because of their lies. We have worked with these people since March to save our home. You can call them and you can never get any help.
We worked out a repayment schedule with them and sent them $3100 on July 28, 2008 and then our next payment was to be $757.00 on Aug. 28, 2008. We sent our payment western union to them. We called them to give them the number that they needed to pick it up. Well when we called them, we were informed that the payment they had on their computer was $758.10 and was due on Aug. 20, 2008. But on the paperwork that saxon faxed us with the repayment plan and we signed and agreed to the payment was $756.52 due on the aug. 28, 2008. after we signed these papers they were faxed back to saxon. since we did not make the payment that they had on their computer, they cancelled our repayment plan. we were told that they were not going to accept the payment and that the payment would be returned to us. well needless to say, saxon did keep the payment. so we had to wait until sept. 2 to call and try to work through all this mess. we called and was told that they would redo the payment plan well this time they wanted $930 a month. well me and my husband are both on disability and there was no way we could make that payment. so we were told that they could do a remodification and we did not have to make a payment until October and that they would put our back payments at the end of the loan and at which time they would send out the paperwork we needed to fill out. Well as usual that was just another lie. Yesterday we received 2 letters from them. They typed them up september 2 & september 3 and the envelopes were postmarked september 8. In these 2 letters we were advised that we were suppose to pay $7878.64 due on september 10. september 10 was the date we received them in the mail. My husband called them and they had changed things again and that we had to have $5000.00 by december. This company is constantly changing information on accounts to what they want.
Mathew of Lauderdale Lakes FL (08/29/08)
My mother and I have been calling Saxon Mortgage from the beginning of August for a financial Package to remodify my mortgage which will go to adjustable in couple of months and all they give us is the run around even though they acknowledge that I am qualify for the five years freeze at what I am paying now
I call them I fax them a letter they said oh yes its in the computer we send it out on the 11 of August by mail we fax it on the 19 of August Until now still haven't receive today the 29 of August I call them about 9:30 in the morning they tell me we will fax it today at about 5pm Florida time I still haven receive any fax so I called them they said we cant fax financial package we have to mail them so I said to the lady you guys don't tell the truth if some one tell few times that it was fax on the 19, they also said they would fax it today and now you said you don't fax them what going on she put me on hold and come back and said we will fax to you but in 24 hours I am on a merry go round but it is not merry Please can someone help me I need HELP!!!!!!!!!!!!
There is no damage now bu if they don't do some soon I have no idea what is going to happen
Janie of Minneapolis MN (08/13/08)
We refinance with Town & Country. Town & Country sold our loan to Saxon Mortgage Services (without our knowledge). Saxon carried out the fraudulent acts from (Town & Country/(Ameriquest) which include but not limited too... High interest rate, misleading added charges, no respectful customer services,and hassel phone calls throughout the day.
My husband and I did not understand why our mortagage kept increasing every month until we look into it. Saxon tried to keep us with a 2,000 plus mortagage payment by having us pay our mortagage, property tax, and insurance payment twice. Saxon stated to me that this act was to secure payment for future payments.
One of Tripple A insurance partner/ & Saxon validate a 400,000 home policy even though our home is only worth approx. 134,000. (I found this out when I switch insurance companies). Saxon along with this insurance company tried to double our mortage payment until I disputed it. I had to constantly dispute ridiculous additional charges and attempts in snatching (deceitful means) our home away from us by charging us double. Saxon also told me that the approx. 6,000 misc. charges are due to a previous contract that my husband and I was suspose to have sign with Town & Country (not true), because we went into chap 13. Saxon said we sign a document saying we will pay for their lawyer's fees to sue us. Doesn't make sense! I told Saxon we never sign such a thing but they refuse to remove the charges and the charges keep going up monthly.
We thought that we showed good faith in our commitment to finish in FULL our chapter 13, we are still treated like trash. It was hard paying double what your home is worth just to keep it after all the investments you put into it. But these are only some of the on going issues we have to deal with being under Saxon thumb. We can not refinance until Jan. 2009 due to our previous chap. 13 (which was paid back in full in 2006) Although the economy is down and is affecting us all there is no consideration for our struggles in making ends meet. We are going on 10 years in this home and it has been a living HELL!
My family is mental, physcially, and emotional strain everyday. As an result of Saxon behavior my husband and I are both on medication (and other medical equipment & expenses are required), we are depress which has develop due to the everyday strain to keep a roof over our family heads. Our children also are going trough with us. When you purchase your 1st home you would want to have fond memories and pleasant times. And you would think that your mortgage company would want you to experience happiness. But we have only been shown the opposite for 8 long years.
It's very depressing and overwhelming to live day in and day out waiting to see what's the next trick Saxon's has up their sleeves to find a reason to swendal your home away from you. We have been treaten with foreclosure several times and we are constantly hassel for payments even though we have a grace period until the 16th of the month. When we are late with our payments we always include the late fee and Saxon is notified of reasoning. But Saxon still will hassel you with back to back phone calls. Saxon will added late fee charges to our account even when you have already included the late fee in your payment for that month. And you will never get a straight answer from Saxon Representives...the story always change.
Donnell of Jacksonville FL (06/18/08)
I filed paper work to get my mortgate re-worked back in Nov of 07. They said i had a few things missing and all the information was faxed in in Jan of 08. they put my case in the short sell department. I told them I did not want to short sell and they moved to the right department. To this date I have only gotten one phone call from them and then found out threw a company i hire to help get things done that I have a sell date in July. I have been calling Saxon for weeks and just keep getting the run around. No one will return my calls. To me it seems they are trying to take my house when i can make the payments.
Loss of sleep and stress not knowing if i will be kick out of my home. plus there trying to charge me late fees and others for there mistakes.
John of Pompano Beach FL (06/10/08)
I have made my payment for the last 3 months. My mortgage company lowered my rate 2 months ago because I was a good customer. I did not solict the rate reduction which seemed wierd to me. Well now they have been holding the last 3 payments and not applying them to my account for some reason. I finnally went to their website and it says I am 69 days late!??? Yet they are holding on to over $7000.00 that they are not applying. When I call they say they dont know why it is not applied?? They transfer me everytime to a dead extension that no one answers . I tried 3 times and sat on hold a total of over 1.5 hours.. ihave all recipts and bank statements as proof. HELP I THINK THEY ARE TRYING TO TAKE MY HOUSE!!!
They are trying to foreclose on my home, Even after accpeting all payments.
Kevin of Richmond CA (04/24/08)
In November 2007 my mortgage was sold by Novastar to Saxon. I make my payments on time religously. February 15, 2008, I received a call from Saxon's Cusomer Service people stating that they had not received my February payment. I told them that it cleared my bank on Feb 1 and there must be a mistake. They asked me to fax in my bank statements to prove payment. I then contacted Bank of America via email and explained the situation and they replied that they would take care of it. They then supplied proof of payment to Saxon that I had made the payment and that the check had cleared the bank.
I do my banking ellectronically including aying all of my bills. They (B ofA) confirmed with me that they had spoken to a woman named Amanda who assured them that everything would be straightened out in 3 to 4 days. It wasn't!! It is now April 25, 2008 and my mortgage account is still not fixed. They show that I am always 30 days behind in my payment with an unpaid late fee. I attempted to talk to a manager and was told that he was working on it and that he would call me back. He never did. I think his name was Allen or something similar. I have been receiving 2 to 3 phone calls per day from them asking for my payment.
When I ask them to look farther down on their computer screen they see that there is an open work order regarding my payment. I have sent them 3 emails asking them to stop calling me and to resolve their error and report the error to the credit bureaus. Since I have caller ID both at work and at home I have stopped answering their phone calls. They used to leave messages for me but that has stopped. I also asked them to communicate with me via email only so that I can have documentation of their progress in resolving the account error. They have failed to do that also.
My credit rating is bing destroyed. I level of frustration and stree are at an all time high. I don't have $2019.00 lying around to give them an extra payment and let them off the hook. I recently tried to buy a new lap top from Dell and they refused to allow me to buy it on credit. I had a $5000 limit with them that has now been shut down because of this mess.
Ryan of Cape Coral FL (03/26/08)
I have contacted Saxon Mortgage several times regarding my mortgage payment. Since I am paid biweekly and and have three small children I usually have to pay my mortage after the grace period. I am charged a late fee every month. I was informed by my finacial advisor that the due date could be changed. I called and spoke to three different customer sevice reps and was told they can not change the date. Now they refuse to take my payment unless I add an extra $150.00 for the fees. We are a one income family and do not have any wiggle room in our budget. I live in southwest Florida which has one of the highest rates of foreclosures in the country. I'm trying to pay and they're forcing me into foreclosure over $150.00!
Possibilty of foreclosure or unable to provide food for my children
Carl of East Stroudsburg PA (03/24/08)
Orginally My mortgage was with Novastar Mortgage,Inc.,finding out that they sold there mortgage to Saxon.Novastar Mortgage was Interest Rate of 7.65% monthly payment of $1,305.51.I recieved an letter from Saxon on 02/27/2008 informing me effective 04/01/2008 the new interest rate would be 10.25% based on a current index of 3.04125%,plus a margin of 7.15%,rounded to .0125% and that your new principle and interest (P&I) payment of $1,623.76 is derived from interest rate,your projected principle balence of $177,383.85.
I spoke to a Mike at customer serice a Saxon on 02/24/2008 asking that I need a confirmation of this change and where they found this change,becuase I have a change that stipulates Interest Rate and Monthly Payment change to take into effect 1st day of September, 2009.After about 10 to 15 minutes on the telephone Mike acknowledges that I was correct and that they would put a work order into change the figures.
The I asked Mike what due I owe 1st of the month a he stated that $1,623.76 is due,of course I said if you have acknowledged the misake and you putting a work order in,this should take in effect immediately,he stated know that we have to go the the process of completeing the work order, which he stated would take 4 days.I said if I have to pay this amount how would I be rienbursed for the difference,I sort of got a response.
Basically these are the reasons why they're so ,many forclosures.
All mortgage companies should be by Banks and banks only, know resellers,etc!!
Very baffled,I feel that mortgage companies should be trusted just like we truct owe banks with our money?????
David of Mcdonough GA (03/05/08)
My ARM was 'sold' to Saxon in November of 07. I paid my November payment to the OLD lender (Novastore) and they passed it to Saxon. My December and January payments were made on time but NEVER credited to my account. Every time I would speak to a customer service rep, I was told, Oh, I see ALL your money is here but we have not credited your account. They told me to quit making payments until they got everything straightened out at their end.
I have refinanced my loan to get out of the ARM. The PAYOFF that Saxon claims I owe, continues to NOT reflect the Dec or Jan Payments. ALSO, they asked for proof that we had Fire Insurance. My wife faxed our policy to them. They ignored this fax and added $1,853 an escrow account saying it pays our Fire Insurance policy that THEY hold. I have never agreed to any of this. No one at Saxon has EVER called me. They are almost impossible to reach on the phone.
Charisse of Centennial CO (02/27/08)
My loan was sold to Saxon Mortgage by NovaStar mortgage (now Bankrupt) ; during the course of starting an Escrow account for Property taxes; I had a verbal agreement with NovaStar that would allow me to pay the funds by the end of the year 2007. I was ready to pay the last of the money I needed and the company went bankrupt (NovaStar) & sold my loan to Saxon. When the change of management was to take place; NovaStar mortgage said that I would still be able to start an Escrow with Saxon Mortgage and to call Saxon the first day of November 2007 and the Escrow would be created; if the escrow could not be created; I would be able to get my $554.79 back. I have called & called Saxon over and over again and I have been told there was research being done on the escrow and as long as my payments were made on time; there would be no problem getting the escrow created. I insisted to Saxon Mortgage do not put the $554.79 to principle and insisted that this money be used for the escrow that I need to pay property taxes. Now my taxes are now due; Saxon never told me I had 30 days to get my money back or else I the funds would be put to principle; Saxon has put money to principle without ever letting me know this would happen; & telling me all along that everything was fine. I am on a very strict budget and I feel betrayed by the lender that never gave a second thought to me and my needs as a customer. I will get my taxes paid and I will also continue to pay my mortgage payment on time; but I do believe something needs to be done about these companies that take advantage of people on a regular basis. It is not the money but more so the principle of this whole situation that frustrates me the most; thank you
I will have to gather funds to pay my taxes February 29, 2008 (I have half the money); I am on a very tight budget and every penny has been accounted for & with this situation; I am in a crunch for now & I will from this point on have to pay my own property taxes as I surely do not trust this company at all with anything. Saxon mortgage is a predator lender full of improbity.
Wendy of Tavares FL (01/04/08)
I have a 5 year note at 4.99 interest rate due to change on Dec 1, 2009 per mortgage note on 11/30/2005. My original loan was with Novastar, they sold it to Saxon Mortgage Services. I signed up for and reviewed an online account for the new servicer SAXON MORTGAGE and Saxon arbitrarily changed my note to 6.49% and their most current statement shows another rate increase on 6/1/2008.
I believe they broke the law to say the least.
Luz of Simi Valley CA (05/21/07)
Saxon is not taken my past due payment because the mortgage increase and it was not complete. I missed $255.00 and the $2702.00 that I sent were applied towards an escrow account that was created because my insurance was cancelled. I sent the $300.00 missing aand they were rejected because I still needed to put $558.00 towards the escrow account. After I called many times they sent me a letter letting me know that I was going to be sent to foreclosure. I got an insurance for my home and show proof of insurance and they do not want to remove the escrow account. The want my to pay a monthly escrow of $558.00 for the insurance that I already paid. They said that they needed to reserve the funds towards next years' insurance. How can they reserve $7000.00 towards an insurance that is worth $500? I offered to renew it in advance for another year and they do not want to accept that.
I am not going to be able to come up with $7500 payment to put my mortgage current because they do not want to apply the $2700 that I sent toward my payment and they are going to start foreclosure for my home.
Elizabeth of Columbus OH (03/22/07)
Past due taxes were not paid by my title company at closing, so I made a payment arrangement with my county office. Saxon received notification of it and overpaid on the delinquent taxes. It took them over 3 months to request the credit from my county and another 3-4 months to recalculate my mortage payments. They refused my request to stop the escrow, and are penalizing me by billing me for two years of escrow. They incorrectly recalculated my mortage payments and raised my mortage payment from $492 to $550 to almost $1300 all in a 4 month period. While I disputed the amounts I agreed to pay towards my initial principal balance to prevent defaulting on my loan, but they misapplied my payments and still reported me 90 days past due on my credit report. After 4 months of disputing the matter,they finally did further research and realized they had made a mistake and lowered my mortage to $654.37. But that is still including two years of escrow, and now my 2 year ARM has expired and my payments are back up.
They refuse to correct my credit report until I get caught up with my past due amount. They fail to realize I wouldnt be past due if I would have had a remote idea of how much my mortgage payment really was and had they applied my previous payments correctly. Now that my payments are higher due to the ARM expiring it's even harder to get caught up. I tried to refinance my loan but due to the delinquencies they have reported against me I was not able to. Now Im looking at extra monthly expenses and at least another year to get my credit score back up. This is the worst company I've ever dealt with and I'm now terrified of buying another home in fear of falling into the same kind of scheme.
Alisha of Carmichael CA (08/01/06)
I am in care of my grandmother. She currently resides in Sacramento, Ca. I have found out that she took out a loan from this Saxon mortgage co. according to her was in the amount of 30,000. When I viewed her stated that is not the correct amount. The loan statement shows that her balance is $98,000. My concerns are 1) my grandmother is 83 years of age.2) she is on a fixed income of 1100 dollars ( her payment on this loan is $730) 3) Her house was paid off, she hasn't been tooken advantage of by this co.
My grandmother is now according to this mortgage company 2 payments behind. Please contact me with some information as to how I can make a compliant aganist this company and possibly take legal action against them as well.
Bonnie of Oxon Hill MD (07/27/06)
May father passed away in June without life insurance which put a great finanhcial burdon on me and my husband. However, I sent in a mortgage payment for June after the 1st of July. The July payment is not officially late until July 15. However, they refused to take my payment. I sent it certified mail return receipt to confirm they rec'd the payment which they did. I was going to make another payment before August was due. I know this would be a late payment but I was going to include the late charge as well. Is this legal.
Since the funds were returned, I had to use some of the money for my grandmothers medications which are very expensive. This was my fathers mother who I now have the responsibility of caring for. If they would have taken the payment I sent and allowed me the time to get the other in, we could have avoided the whole issue. We are trying to refinance but since now taking care of my grandmother who is 87 years old, its hard for me to work. She had neumonia and was in the hospital, I have to manage doctor visits and tend to her daily needs. I was told previously that when an institution returns good faith payments, I may no longer be responsible for the debt. I tried to explain to them the situation about my father but of course creditors do not care. They just want money. (which I had no problem paying but they refused it.)
Larry of Springdale AR (04/11/06)
in Feb 3 2004 My Bankruptcy was Discharged and i bought a home in 4/12/05 from net bank made two payments two net bank then they sold the load to Saxon Ive Made all Payments on time or before due in Jan 1 -2006 they reported Saxon I'm in Bankruptcy Protection . But i'm not it was Discharged in Feb 2/2004
This Has Damaged My Credit Bad I Was Trying to Redo my Loan On My Home and they Sad My Credit Score is 560 and it was 660 at the start of the year and i tried to get two other loans and they sad i have to many on going Bankruptcy and i Dont
Sharon of Kansas City MO (03/26/06)
Saxon purchased my loan from Accredited Mortgage in 2004...Accredited sent them my escrow of $830 and in Jan. 2005 I received a notice my escrow account was $1200 short...supposedly this was finally straightened out in Apr.2005 and the shortage was resolved...and my payments remained the same as they were. Then in Jan. 2006 I received notice my escrow was short $800 and my payments would go up $65 per month...after reviewing Saxon's print outs of my account the only thing I am sure of is they are not posting my account properly and continually show my escrow account in the negative...yet I pay about $103 per month into it..They refuse to resolve this and have threatened foreclosure...I have continued make payments in the amount that they were for last year and they are not posting my payments and now are showing my account past due and charging late fees and sending letters threating foreclosure. The escrow department does not take calls and I cannot even speak with the person that signed the letter I received...
They have already said that this will ruin my credit.
Alexis of Los Gatos CA (02/12/06)
They reported incorrect payment history. Destroyed my credit and reporting that I was on a partial payment agreement with them which never was the case! To be in agreement a person would have had a contract and there never was one! They never credited me for one months payment on a $100K mortgage and a 12.25% INTEREST RATE! I have all the documents to prove my case if needed. I am acting as my own attorney and I have cited all the violations of law with my adversary. They caused me to loose my house.
LOST MY HOME AND STILL FIGHTING TO SURVIVE!
Salvador of Montebello CA (12/27/05)
We had refinanced our house with one mortgage company. A few months later the loan was sold. When we received the notice of the loan being sold we had already submitted our loan payment to the first company. Well the first company forwarded to the new loan company (Saxon)who in turn said they never received it. In actual they had but credited to someone else's account. We kept insisting that payment was sent but they said no and it was our job to find out where the money was at. We contacted 1st mortgage company who said it was forwarded to the new mortgage company and was even signed for. By this time a couple of months had passed and they would not accept any money we would send. They kept insisting that they never recieved any payment.
Our home went into foreclosure due to that one payment they never wanted to look for. We got someone to help us when our home went into foreclosure and she researched the information we had. She found out they had received the payment form the first mortgage company and cashed it and credited to someone else's account. We went thru much stress and anxity regarding the error on this mortgage company.
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