Complain about a product or service

Sterling Bank & Trust

Southfield MI

Mehdiul of Arlington VA writes (11/6/01):

I hereby would like to cancel my account in full with your organization. Please forward my securities to the above mentioned address. I am taking this action in reference to your recently sent statement. I am charged a late fee of $25. I disagree with such charges with the following reasons.
• I tried to make my payment online but your specified channels would not accept my account # as a valid account number.
• I went to a closed Western Union branch and tried to make a payment with a $15 processing fee, but their system did not recognize my account number.
• I called your customer service line and wanted to pay my $31 bill with an electronic check, but they would not accept it.
• I also offered to pay via PayPal.COM or C2IT but nothing was acceptable.
• I was not told up front about such charges when I was in the process of establishing this secure account.
• I have already paid you a one time fee that is reasonably enough for your company profit and account administration of a secure credit line. Your services are not up-to-date and also they payment services that you offer with such huge processing fee at least did not work for me.

This all issues or on the record in one way or the other. I hereby request to cancel my account with a full refund of my securities. I am enclosing my credit card along with this application as instructed by your customer service center. An immediate response with in 10 days will be highly appreciated?

I sent out the above request for cancellation, but did not hear anything back until I called and asked. I was told that my account is closed and no one had any information if I am going to get my money back or not. Then I talked to another line and I was told that I will be getting my money back near the end of 60th day (not within 60 days).

As I am moving out of my apartment on Nov. 28 and that is why I started this process on Oct. 1, 2001 to get my money back before I move. Then I wanted to talk to the supervisor to make a special request that I would appreciate, if I could get my money before Nov. 28 which is almost 60 days, but he would not promise anything and said I should read my contract. I said I read my contract and the contract said with in 60 days but he said no it says near 60 days. (an amazing person) then I asked him for my balance and he said that I was charged $25 late fee according to my agreement for the month of Sep. 2001 and then another $25 late fee for nothing (no transaction) in Oct. 2001 while I had already submitted account cancellation request on Oct. 1, 2001.

The supervisor told me that they do not have any online payment options and I am telling him a lie. I asked him that you provide this option through your website and Western Union and he denied. I asked him at least 5 times and he consistently denied. I asked him that after trying internet option (see my above application) i went to a close by Western Union to pay my bill, but they could not even recognize my account number. I was so upset that I want to pay a $31 payment in time with a processing fee of $20, but still can not make the payment because the system would not recognize my account.

This is not my mistake and I did not have to go through this process or hassle anyway. Supervisor was treating me like nothing, I told him that I am ask him for the last time, if he would like to reply to my request for cancellation in writting where he or sterling bank & trust would answer my reason to cancel my account, but he would not listen. I asked him once again "Sir, I am asking you for the last time, why you are not answering my reasons in the cancellation letter for cancellation of my account and business with you?" He kept on saying you were late and why did I gave my SS number to the Western Union.

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