Truist Mortgage Reviews

I am extremely disappointed in Truist after being a member for almost 30 years. They put a late on my credit and would not remove it under any circumstances. I wasn’t even late.

My loan was sold to Truist three months ago. The payments are all ahead of time. I recieve a letter today stating that I'm behind on payments. I have proof that the payments were sent on time. I do not have access to their online account. They are difficult to contact. In order to use online communication, I have to invest in their savings account. I DO NOT want or need another savings account in a company that so far has not earned my trust. I'll stick with my credit union.

Like most, we inherited service to Truist. You should hope that no customer service is needed and everything is on autopilot, including insurance renewal, for there is NO customer service. Decided to pay off the loan instead and guess what, that needs customer service. Three months later, no paperwork. Follow-up led to a simple instruction, once I did get the customer agent online, it is your responsibility to reach out to the county registrar and do the title release etc. Not surprising, just be aware.

I unfortunately inherited Truist Mortgage to handle my loan after my loan was sold to them. I cannot describe how difficult they are to deal with in every regard. Their website never works, you can create your online profile only to be logged out. Anytime you have to call in, you can expect to sit through 5-6 prompts and wait forever before you speak to someone. Then once you speak to someone, they always have another number for you to call because they can't handle your issue, and you get the joy of starting that process all over again! Then God forbid you ever change your home owners insurance to save some money, Truist will do their best to screw up your escrow account and make it as difficult a process as possible. Literally awful company to have to deal with...

Horrible and they lied to me about the payoff amount arriving on time. They stole 340 dollars from me! I never missed a payment. I was always on time and they do not reward you for being a good customer.!

Worst Experience. As mortgage, their name appeared on my Home Insurance Claim check, and they wanted to take the opportunity to grab the money. But will not take care of the repair work, thus caused additional cost, delay, dispute with roofer.

Terrible mortgage company. They bought my mortgage and failed to inform me on time to make first payment. Even after paying they reported me to the credit bureau. I pleaded with them to remove this item and were totally inflexible. They don't care about their customers.

I was inherited a home by my aunt and while I was getting her will probated (and they knew it was getting probated through the courts) they sent it to collections without telling me! After the 8 month process and I finally received rights over the home the house was in foreclosure! I didn’t even know until 3 months into the foreclosure so they were preying on my downfall. Luckily, I had an investor buy the home in time. Thank the Lord!

October 26, 2023, Truist bank took $221.57 and $209.87 from my escrow account for delinquent tax bills. I closed on 01/18/2022 and had a lawyer check the information and nothing was found past due. I called Fulton county to verify the delinquent bills, they stated they never sent those amounts. The first dispute Truist denied. The second was accepted and the money was returned on may 30, 2024. November 12, 2024 the same two amounts were deducted as county taxes. When I called, they informed me that they gave me money on may 30, 2024 accidentally and was getting it back. I informed them that it was taken from my escrow on 11/26/2023. In the process of this happening, my payments have went up to $1300. I explained that they wouldn’t let me get a mortgage for that amount, I didn’t understand how it was the case now. I’m being penalized for mistakes they are making and having to take the loss until they clear things up.

BEWARE if you bank with TRUIST!!!! An individual with a fake ID went into a Florida branch last week and withdrew all funds from one of my checking accounts by requesting it from a teller. The person’s signature on the teller check did not match mine and the account had already been flagged for fraudulent activity. The local branch managers are no help. Local sheriff-police department are useless. I have had to deal with the Truist fraud department, which is located in the Philippines. At one point, a Truist manager asked why did I want my funds back.

Our mortgage was sold to Truist, and absolutely no notice was given regarding setting up a payment. We didn't realize the sale had happened until our insurance wasn't paid. Once I discovered it, I set up an online portal and took care of that -- it didn't show anywhere that the autopayments hadn't transferred over or that we had a balance. No calls, no emails (even once registered), no mail saying we were past due. Finally, we found out through trying to get another mortgage that we had a NINETY day late payment and our credit score was hit by 200 points. Submitted a dispute and Truist has been absolutely unwilling to help or change the reporting to the credit in any way. We've been waiting over 6 weeks for a manager call back.

They paid my taxes with an empty escrow account (because we don’t escrow taxes or mortgage insurance) causing me to have to pay an extra fee due to their incompetence. Messed up our natural disaster forbearance plan adding an extra $3000 to the repayment, luckily I caught it before signing. Then reported missed payment to my credit even though we were on the agreed upon disaster plan (home damaged badly in hurricane) and we upheld all commitments on our end.

Dealing with Truist is a nightmare. In the past year, I have undoubtedly spent greater than 50 collective hours on the phone accomplishing little in one case, and nothing in another. I have 2 houses, one of which has a mortgage by Truist, the other was once a collateral for a loan on the first (released from collateral 10 years ago). When I was selling the second house there was still a record lien due to it being used as collateral. I found this out at closing! Truist could admit that there was no money owed and that it was released in 2016, but could not give me such documentation, as apparently none existed. Yet, I needed something to take to the courthouse.

Don’t go with Truist bank for any kind of loan. They are terrible, they just waste your time, don’t even give to any update. Whenever I call them for any update they have one answer(we don’t know yet) and most the time they don’t even answer the phone. Communication inside their staff is also terrible. I was so frustrated not getting any kind of response from them. If you value your time and don’t want to get frustrated avoid Truist bank.

Terrible mortgage lender. Customer service is non-existent, use overseas customer service representatives that hardly can communicate. Truist purchased our mortgage and since that transaction we don't receive our monthly statements. Hate this mortgage lender.

I've been with Truist for over 31 years (way before it was Truist). This by far the worst bank I have ever done business with. If zero stars was an option that's what they deserve. I have personal accounts and 2 business accounts with them. I am on the phone with them every month because they screwed something up. Time to find a new bank for me. Don't give them any of your money!

Horrible mortgage company. My loan was sold to them without my consent, which happens I realize. I had to call multiple times us to get my first bill and then they failed to send the payment for my homeowners insurance out of the escrow account and my insurance company dropped me. Truist did nothing to fix or make up for this error other than a saying "Sorry." Terrible company.

I would leave less than a one star review if it were possible. My father just recent passed, we have filled out every survivor document requested and once they take 30 days to review they push the field goal every time or magically lose the documents you submitted. All we are trying to figure out is small info on the mortgage and to also put it in my mom's name. If you care about your sanity or the sanity of your family in unfortunate events like this, stay away. They will waste your time. I'm currently seeking legal counsel for their carelessness and negligence and untold stress and hardships they have created.

I am so disappointed with this company. I experienced a significant event that caused my insurance payment to be lost in the mail. I was then penalized for non pay of the insurance, the mortgage company then charged me for insurance, even though it was their responsibility to pay the insurance, and did not work with me at all to help maintain the policy. It was canceled. I was unable to renew it. I was forced to pay for a lapse in insurance. All because of the batch payment they "mailed" to St. Petersburg Florida when a hurricane was hitting, I purchase another policy on my own and then was hit with a by the way, we are going to buy a policy for you for the 2 weeks where we were unable to help you keep your other insurance.

My mortgage was bought by SunTrust, who transformed into Truist. Every experience has been TERRIBLE, PAINFUL and TIME CONSUMING. One of my first requests was to have my PMI insurance removed. They required I pay to have an appraisal done to verify that I paid 20% of my home's value. I paid, appraisal was done and showed more than half the value of my house was paid. It took 2 months after the appraisal was verified in their offices to have the PMI removed. No refund given, no explanation of why it took that long.