Complain about a product or service

Suntrust Mortgage

Dame of Manassas VA (02/14/09)
I put in my application in early December and received an approval. The Loan Officer got all of my paperwork (student loans, bank info, etc) in the beginning. Through the month of December and January she kept asking me for the same documents. I was scheduled to close on Jan 19, 2009 but that didn't happen; the loan officer said she needed more time and started coming up with numerous excuses about my debt to income ratio and asked for a closing extension to Jan 28, 2009.

The other bank decided to pull out of the loan and wants to keep my earnest money deposit; now I have to attempt to get my deposit back because its over 30 days. From Dec 13 to Jan 28, 2009. SunTrust then sent me a denial letter on Feb 5 saying income and debt/ration. The loan officer had the nerve to say I was uncooperative--when every email she sent had a response to the paperwork she needed. She was not upfront about anything and was TERRIBLE!! If you visit Manassas VA and go to SunTrust be vary wary of A. K if she is your loan officer, go elsewhere! She was terrible.

Lost home that was price 50k below price and now having to ask the Seller (another bank) to return my 2k earnest money deposit.

Juan of Miami, FL December 30, 2008

Juan of Miami FL (12/30/08)
I am a processor at a mortgage company in Miami, Florida. We were attempting to refinance a loan for our client, when we were asked for documenation needed to provide eligibilty to process a loan using FannieMae guidelines that are required by the lender (suntrust). The condo anaylst did not follow or adhere to guidleines that we met beyond their criteria to approve this loan. The anaylst and the department did not want to cooperate with us at all whatsoever.

The borrower which is our client lost time, money, and was deprived of her dignity when she was told that she could not conclude this transaction.

Kimberly of Tampa, FL October 29, 2008

Kimberly of Tampa FL (10/29/08)
I got caught in the mortgage mess like many people with an ARM that was set to adjust too high. I also in the hardening economy lost my job. I started working on a short sale to aviod haveing to default to all my lenders. Though I had to default, I have been working to Short Sale the house so, both lenders would recover something and it would not be a total wash. The deal was set by Mr. E at Suntrust bank and about to go through when he reconted on the deal, not signing off.

I am now facing foreclosure.I am still trying to get the deal to work and have sent e-mails to several people that are in the capacity to assist at Suntrust.

My credit is already ruined and I am facing foreclosure. I can not even begin to tell you about the stress and sleepless nights.

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