I am a professional tax preparer who has been using TaxAct for over 6 years. I was contacted by several of my clients after they received a notice from the state indicating an error on their 2006 Maryland Tax Returns. Upon further investigation, it was discovered that TaxAct's 2006 MD State software contained an error. (A number that should have been carried over from the Federal Tax Return to the State Tax return did not, causing an an understated state income.) TaxAct was notified, provided with all applicable data, and promised to resolve the problem.
One week later, TaxAct informed me that although their software did in fact contain a mistake, they would not reimburse any of my clients the interest and penalties that MD State has imposed. They informed me that I should have manually changed the number, even though their tax software specifically instructs against it. I am appalled that this company will not stand behind their product, and will not use TaxAct again. I strongly advise other consumers to avoid TaxAct. Hundreds of dollars in penalties and interest, which I am now forced to reimburse my clients.
Linda of 12339 N.E. Hassalo St., OR May 4, 2009
I filed my taxes electronically through TaxAct on April 13. Since I have used TaxAct for at least 4 years I trusted my return would be sent safely to the IRS. Yesterday I realized I hadn't received my refund yet and went to TaxAct website to check status. Although they had my refund amount plain as day on their page (which wouldn't be there if I hadn't filed), my status read: "Not yet filed". Numerous attempts to talk to a live person failed; when I called Customer Service it was just an automated voice extolling their products,and then they hang up. I had paid 13.95 (debit) when I filed (or thought I filed). I finally called my bank and am taking legal action to get my money back. I informed the IRS as well of the situation am snail-mailing my return to them now. Thank god I don't owe; had I owed, I would have been penalized.
It's a shame; I loved using TaxAct. I guess it's back to paper forms or a more reputable electronic filing company next year.
And Edgar of Seymour, I was like you; I trusted TaxAct and had used them for years. Don't chastise Daniel of Maine, or anyone else for that matter, for being unhappy about a breech of trust and loss of funds in Any amount. Until it happens to you (and it might), you have no place to judge.
Dane of Algonquin, IL April 24, 2009
Paid for deluxe package, recieved crappy software that continually resulted in my return being rejected. Hours of phone calls and service emails later, I'm no better off, I now have to mail a late return. DO NOT BUY THIS PRODUCT!
Jasen of Kalamazoo, MI April 16, 2009
I was able to submit my return online by the deadline last night. However, it was an unnecessary stress. I usually submit my return in Feb/March, so I have learned my lesson. Regardless, taxactonline should anticipate a high server load on the final day and be capable of handling that load. The errors I had to fix were with my 1099-R forms. The errors should have been detected when I ran the alerts prior to submitting my return.
None yet unless my electronic return is rejected again.
Patricia of San Jose, CA April 16, 2009
First of all, it isn't free!!!! and then when I asked them for a payment plan to pay federal taxes, their email to reply wasn't any good and the email was returned as no such email address. I was pretty confused when I was doing my taxes and they are of no help to me.
Now I am late for my filing!!!!!!!!!!
Jasen of Kalamazoo, MI April 16, 2009
I filed my return early this morning. I received an email at 9:44pm that my federal return was rejected due to some non numeric characters. Shouldn't their software detect this? Since 10pm, I have been trying to get on their website to correct the errors and resubmit, but the site is unresponsive. I wish I would have downloaded the actual software instead of using the online version. I've been using taxactonline.com for years and have never had an issue before. I've read the numerous complaints on here and and worried about the debit card complaints. I checked the PDF of my federal return and it does show my routing and bank account. I better not receive one of those debit cards once I do file.
If I cannot submit my taxes electronically in 55 minutes, then my taxes will be late. If my return is late, then taxactonline.com should pay my penalties.
Joe of Palo Alto, CA April 15, 2009
I am unable to get access to my stored incomplete tax return for 2009. I've been trying for more than 2 hours now. They obviously have either insufficient computing power to support their customer base, or they are having a severe networking problem. Also, there is no phone number to call to report this issue or ask for a status update on network availability.
No consequences yet, but if I can't complete my return on time I'll be a very unhappy camper.
Alex of Indianapolis, IN April 15, 2009
Its april 14 2008 i get a message the my efiling was rejected i try to log on taxactonline to fix the problem and guess what?its been 3 hours for me try to get to their website,no way!im frustrated with their poor service,i understand its busy but my roomate filed today with turbotax with no problem...taxactonline should be WAY MORE prepared for this day...i will NEVER USE THEM AGAIN...i wasted 16.95 for a service that i cant even get to in critical time where i have to catch the dead line... my roomate was happy with turbo tax
Melida of Asheboro, NC April 14, 2009
Over a month ago I filed with TaxAct online to receive a faster refund of my taxes and instead of depositing this money into my bank account it was deposited into a debit card account held by a company called Endeavor against my will. I have made repeated phone calls to both companies without any response. I am in the process of writing a letter to the company and requesting all documentation surrounding this situation.
Significant loss of income to a small buisness owner and single parent home.
Constance of Columbia Falls, MT April 2, 2009
WARNING! DO NOT USE TAXACT. My son used TaxAct for the first time this year and has had nothing but problems. His refund was suppose to be a direct deposit into his checking account, routing number and account number were given. Fees were paid. Refund was approved by the IRS. TaxAct ignored the information given and deposited his refund into an unknown account. This was discovered when my son checked the status of his refund.
The IRS was kind enough to give us the routing and account number set up by TaxAct in our sons name. Apparently they decided to issue an Endeavor card instead of doing direct deposit as requested. Trying to get information from TaxAct as to why they issued this card is impossible. We have called 3 times and were given the run around, told supervisors are busy so send and e-mail. We'll get back to you. Yeah right.
The Endeavor card came today and when activated we found it to be about 70.00 short. We will try one more time for answers then file a fraud report.
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