did my taxes and sent them on Oct 24th-paid what was supposed to be 16.98 to update the service to premium service including filing state and federal taxes via computer and getting a email when taxes were recieved and accepted. First both returns were rejected supposedly because the federal governement recieved both state and federal,
they were sent again on the Oct 15th-and I never recieved confirmation and after trying for several days finally got back in my acct, and it said that the federal return was rejected becasue of the wrong tax ID number for my employer-I double checked the return and the numbers were correct and the taxes were sent again-I never recieved another email stating they were rejected-could not access the account again without paying a fee, could not print the return I paid for and now was late filing my taxes.
I called the customer care technical number and was told since the last day to file taxes was 10/15/2008 that was the last day of the tax season and I had to pay to print out the return so I could send it to the IRS. The reps laughed and thought this was funndy, after becoming very angry finally let me talk to his supervisor, still laughing about it. The supervisor was no better so I asked for the phone numbers for the corporate offices and the president of the company and was told that I could not have them, all I could do was email a general complaint and they would get it to the president of the company. Of course this did not solve my problem. I was further told that it was my own fault for waiting to file my taxes until the lat day ( filed them one day earler and did not get a negative reply until late on the 15th.
I do not know if they IRS will accept the taxes, or audit me because of the lateness. I am very worried, spent 10 to send the return to the IRS by certified mail. And finally called the credit card company and had the fee they charged me removed from my account.
Rj of Oakland, CA October 27, 2008
I want to respond to the writer who said, I trusted TaxAct because it was recommended by IRS. I checked the IRS' official website. They have a search feature, so I put in the search term taxactonline. There was no search result-I don't think IRS officially recommends this company.
Jenna of Moody, AL October 24, 2008
I filed 2007 federal and 4 seperate state returns. Me Alabama return was missing 2nd page and my return was sent back from state because of the missing form. I tried to get my Alabama return printed. Today 10/24/2009 I paid 12.95 to get access to my 2007 return. The only thing showing was on the other 3 states., of which 1 of those was wrong also. The Alabama return is my home state and very important. I trusted TaxAct because it was recommended by IRS.
I was due a 46.00 refund. The key issue is I have not been able to send my completed 2007 tax papers to State of Alabama Department of Revenue. This will effect any future dealings regarding filing with State of Alabama.
Brian of Manalapan, NJ June 1, 2008
I made a payment for 10 to my fed. income tax trough taxact They Charged my credit card, but never made payment . I'm being charged intrest, and will have to pay it myself. have e-mailed them and left phone# have gotten no reply!
will have to pay extra 10 dollars+intrest
Howard of Sundance, WY May 14, 2008
I have used Tax ACT for several years. This year I was filing and there was a selection of charging the program cost to my credit card or having the amount taken directly from my rebate. There is no further explanation of this choice at this time. I usually pay for the program just to be able to import the info the next year. After filling out more questions and at the end of the process the program tells you that an account has to be set up at a bank and it will cost even more money than the regular fee. Yes, I could have gone back...back...back... and changed that decision and then I could have filled out the information again.
I wasn't happy with Tax ACT at this point and thought it was kind of a shady way of doing things. So to add to this mess if you had the amount taken out of the refund your stimulus check won't arrive until July as a paper check. Poorly done Tax ACT.
Cheryl of Detroit, MI April 15, 2008
I went to a web site tax act online. It stated that federal & state e-filing were free. I only wanted to file for my disabled mother so she could get the stimulus payment. Also she is due a refund from the state on her property. Well it showed the federal was completed after about 20 times going back and forth. The state would not go thru until I paid using my credit in which I did. They charged the deluxe package which was 22.95. I am very upset because I worked at least 5 hours and am keeping my fingers crossed that eveything is ok.
Michelle of Annapolis, MD April 10, 2008
I have used TaxAct Online for over 6 years now. I READ everything BEFORE clicking the buttons. And I have NEVER paid a dime for anything. The site clearly states that the preparation is free, to e-file is more unless you qualify under the federal requirements. The only time you are charged is if you upgrade to other packages which of course have more bells and whistles...for the average taxpayer, probably not necessary. I always file my returnes electronically for both State and Federal and it never costs me more than 7.95. Which is a BLESSING considering my state refund is deposited within 48 hours of the confirmation receipt every year, and the Federal refund is deposited within 5 days of the confirmation.
If you pay attention and print out ALL the instructions, you will see that you will get a confirmation from the IRS and the STATE that your return has been accepted. It is YOUR responsibility to be sure you receive those, if not you must go back thru and read the help instructions. Furthermore, if you DO receive the confirmation and the taxing agency says you never filed, all you have to do is send them the confirmation with THEIR document control number and you will not have to pay anything at all.
Again, you must read the instructions. If you're not willing to follow the instruction to the letter on something as important as your taxes, then perhaps you need to spend the several hundred dollars to have someone else do it for you. In short, I love the software, I've converted over 25 people to the software who have NEVER had a problem in all their time filing. As with anyting in life, you only get out what you put in. I will use this online service as long as it is available.
Thomas of Louisville, KY March 5, 2008
Beware Social Security Benefit receivers. TaxAct Online cannot deal with the Stimulus Package requirements. I filed a Federal Return with less than 2000 in earned income and 17,000 in Social Security Income. Put these figures in their interview process. They filed 1040EZ which DOES NOT report Social Security income. I had to file an amended return. They offered to do this if I upgraded to Deluxe. Guess what? Ammended returns (1040X) must be hard copy mailed. They wanted to charge me 10 to fix their mistake and give me a form you can get from the IRS website for nothing! And their email support is so pathetic it is embarrassing. I called their support line and they have no intention of fixing this. TurboTax Online has it working fine. I just did a dummy return and it correctly used the 1040a, which does report Social Security benefits.
I had to file an amended return so that I will get my stimulus rebate.
David of Louisville, KY February 15, 2008
I received notice from the KY State Treasurers stating that I took a Hope Credit and a Lifetime Learning Credit for the tax year 2005 and that I will have to pay 487.02 and interest of 65.58 for a total of 552.60. I felt that Tax Act Online should have alerted me of the error but it did not. When I submitted this to tax act's guarantee they stated,
"The entries for education expenses were entered by the user in both the Federal Q&A and the Kentucky Q&A as those amounts do not transfer from the Federal to the State program automatically. Since the program did compute the correct amounts based on the entries made, it is not covered by the accuracy guarantee. Thank you for using TaxACT. Please let us know if you have any further questions."
What good is this program if it doesn't know if you calculated the same for the state as the federal?
Deanna of Brainerd, MN February 9, 2008
Taxact advertised on the internet as being a free tax service. I went online to file my son's tax return (he earned less than 9,000)and the Federal return was free, however, when I wanted to prepare the state and efile them both together, they wanted 13.95. I paid it not knowing that this was a higher price than what was charged others. The federal refund went through without a glitch, however, the state did not receive the return until the day that the federal refund was deposited into his account even though I efiled them at the same time. When I tried to contact customer service I read that you have to have upgraded to the deluxe version in order to call their customer service number. I have since done my sister's return using the freedom Turbo Tax software (at no cost) and both federal and state were acknowledged as being accepted at the same time. I will ever use Taxact software again.
Paid 13.95 for FREE tax software and waited an extra two weeks for state refund due to them not sending the state return in until the federal refund was received. This resulted in my bank overdraft.
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