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Taxactonline.com

Alma of Ensign KS (03/18/09)
I have used TAXACT online 3 years and no problems. MY earned income credit didn't match with IRS and they ammended delaying our refund another 10 days, but other than that I am still satisfied. I don't know where the card came in? I never received an offer for it? Refund was deposited directly to my account as requested.

I borrowed money to be repaid from refund. I had addtional interest to pay for two weeks.

Chris of Lexington, SC March 5, 2009

Chris of Lexington SC (03/05/09)
We have e-filed our taxes for the last 2 or 3 years with TaxAct and been very pleased. It was easy to do and very straightforward. THIS YEAR WAS A NIGHTMARE AND I WILL NEVER AGAIN USE TAXACT DUE TO THEIR DIRTY TRICKS! We prepared and filed our taxes as usual. Our state return was deposited in our bank account quickly but our federal didn't show up. We waited a couple of weeks and then began to look into it. We were told on Feb 27th that the money had been deposited on Feb 11th. Of course all kinds of red flags went up. We contacted our bank and confirmed that no transaction had come through. Contacted the IRS and they gave us name, number and routing info for a bank we have never heard of in Delaware that our money was sent to.

Naturally, we were freaking out at this point, pull our credit reports, research this unkown online only bank (Bankcorp) and contact TaxAct. TaxAct looks through our info and confirms that, yes, the should have been deposited in our account and files a customer service ticket and gives us an email address to also send in our own complaint. We even contacted the local police department to find out if we need to file a report for identity theft. Later, while straightening up I found a single sheet of paper with two credit looking cards stuck to it and TaxAct on the front. I remember getting the cards a few weeks ago and asking my husband if they had anything to do with our taxes because they had taxAct written on the corner of the sheet of paper. He said no and we assumed that it was some sort of solicitation. Thank goodness that I didn't shred them like I normally would have.

I looked the paper over and sure enough, the cards were issued by the mystery bank that now held our return. I called the customer service number and was frustrated to find that it wanted me to activate the card before I could find out what the card even was. I used the old don't push any buttons and pretend I have a rotary phone trick and after 5 minutes of endless menus and repeating messages I finally got kicked out of the phone loop and was able to talk to a real person. This person informed me that by selecting direct deposit with TaxAct we somehow authorized them to set up a separate bank account and issue us the Endeavor debit card. Let me assure you that selecting direct deposit in years past has never resulted in a new bank account!

I was stunned and angry to learn that they had already charged me 15.95 to set up the account for me, and that to get my money out of the account I would also have to pay a fee. I was told to go to my regular bank and they could withdraw everything but 5 from the card and that was the cheapest way to get my money off of the card. I am extra concerned about whether this bank account now shows up on our credit reports because we are looking at buying a house soon and I don't want on my credit record that I had some wacko account for a month. I am afraid that it will drop my credit score.

This has been a nightmare and is a very dirty trick that TaxAct and BankCorp have come up with to eat into my tax refund with their dirty fees. I don't know how long it will take to get all of this resolved, but I really want my money back from TaxAct for setting up this account and then having to get my money out again. STAY AWAY, WARN YOUR FRIENDS AND FAMILY ABOUT TAXACT AND THEIR DIRTY TRICKS!

Ramona of Fortuna, CA March 5, 2009

Ramona of Fortuna CA (03/05/09)
i filed my taxes wi taxACT and received an endevor credit card that i did not request. i gave taxACT my bank account number and routing number because i wanted to have it deposited in my checking account as i have done in the past. i called endevor to activate the card and find out the exact amount. when i tried to transfer the money, the bank said the amount was wrong and could only transfer 2,000.00 i decided to transfer the 2,000.00 and used what was left on the card for something else.

i checked again the status of the card and found out endevor charged me 5.00 for the bank transaction. later i used the card for some gas and groceries and found out that for every transaction i made i was being charged .50. not only that, when i filed my taxes with taxACT they charged me 16.95 from my atm card and 16.95 from the endevor card.i sent them and e-mail because the phone number for customer service they sent was invalid. the e -mail from taxact said that i did request a credit card. so i asked them why then were they charging my atm card and again the endevor card. i never got an answer back.

Beverly of Belton, TX February 28, 2009

Beverly of Belton TX (02/28/09)
I keep getting switched to a 2nd story software company who asks for my social security number upfront. I know that isn't right since it is already on file and all I should have to do is enter my user name and password . I used tax act online last year with good results, but do not plan to do it this year.

None yet, but I am not allowing consequences since I am not going to use them again.

Roberta of Crawfordville, FL February 18, 2009

Roberta of Crawfordville FL (02/18/09)
I used Tax Act Online to prepare my Taxes. I opted to have this money deposited in my checking account and I supplied them the routing number as well as my checking number. On the day my funds were to be deposited I received an Endeavor Card by Tax Act which I did not request. I have tried to get my money from this card to no avail. I have called several times and I asked if this conversation was being recorded and they said yes.

These people not only charge you a fee of 15.31 as a one time transaction fee but when you go to an ATM If you can fine one that will accept this card they charge any wear from 2.50 and 1.95 on the other end to get your money anywear from 50.00 to a hundred dollars at a time. They claium it cost 5.00 to get a cash advance but it is 5% for this transaction. This also could amount to a great deal of money depending on how much you are getting back. I asked them for a check and they state the only way to get this to happen would be to request the account be closed and they charge 15.00 for this.

This company is taking advantage of people that can ill aford to pay these fee's. Do not do business with Tax ACT on line. I have still not decided about what to do about this and I still no not have my money. This is money that I need to pay bills with and buy a few groceries. I am on Social Security and I can no afford these fees. I did not ask for this card. Please put these people out of business.

Reannon of Wellington, KS February 15, 2009

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