I have many clients who use TaxSlayer to prepare their income tax returns and just love it. My own parents were impressed that they didn't have to pay to file their returns because of their ages, retired. They have to pinch every penny now days and this software was easy for them to follow and use.
They got their refunds promptly, after electronically filing, and really like the software.
Dr. of Limestone, ME April 5, 2009
Poor interface and software errors in the TaxSlayer Federal/State tax filing product from TaxSlayer.com resulted in backtaxes and interest penalties. Maine is peculiar about taxing teacher retirement that is exempt on Federal forms. Taxslayer did not account for this. When questioned about this, I was simply told it was my problem for not putting in the correct figures. Their software should have put in the correct figure from Federal to State. It could become quite costly for people making more money than I do who expect tax software to work appropriately for their state. Poor software, poor customer service, this company takes no responsibility for their mistakes. What they take is your money for a shoddy product. Sloppy product, sloppy response to an error in their software.
500 in back taxes and 50 penalty.
M. of Fort Meade, MD February 15, 2009
There is no phone customer support, when you try to call, all you ever get is a pre-recorded message Due to current call volume, we are unable to take your call at this time, please try your call again later. After trying to decipher a state reject code, which their site didn't help at all, the customer email support (who is only identified by a number), didn't help much either. BUt it's very difficult to try to help a person out with something as complicated as a tax return and software issues, when you are limited to email communications. Hence, the reason a real phone support service is crucial to fixing these problems quickly.
I will be trying to file a complaint with the BBB and the IRS too, I don't think they should be allowed to have their site on the IRS link, that's why I chose it this year. They falsely advertise phone and message boards for support, and have neither. Then I get flippant responses from email support, with no names to identify them, only a number. Perhaps they are using prisoner convicts, or outsourcing this job out of the U.S., whatever they are doing, it [is bad].
I'm out 9.95 right now, unless I decide to dispute it. I'd be happy if I could just file my darn taxes at this point. I got my federal done, but their software won't allow me to go back in their site and efile my edited state return now, without disallowing the federal one I already submitted and got acknowledgement from the IRS. The stress is not good, esp when you feel like you are dealing with a non-physical entity that can basically blow you off, you are stuck. I'm half tempted to print out the Maryland forms now, and just file hard copy, and dispute their bogus charges. DO NOT USE THIS SITE, TAXSLAYER.com!
Dr. of Limestone, ME February 14, 2009
Deviated from regular software to TaxSlayer.com to save a few bucks. BEWARE state of Maine users. TaxSlayer does NOT take into account that your state retirement is taxable. Thought all was fine until letter from the State of ME Tax Agency arrived. Not only owed 500 back taxes but 50 in interest.
This is a egregious deficiency on the part of the software and there are likely other bugs. BEWARE==communication with this company or complains gets you NOTHING. No further communication, just continued email spam to ask you to file again this year. BEWARE STATE OF ME and other states that may have specific quirky tax laws. TaxSlayer.com may not have this programmed into it and you will pay the price and stand alone while doing it.
Back Taxes of 500 and an interest penalty of 50.00.
Gina of Perry Hall, MD February 5, 2009
Their basic 1040 seems to add a few thousand dollars to itemized amounts (it's simple math for heaven's sake! - watch line 40). When I sent a support request, they are too busy and tell that if you haven't solved the problem yourself, ask AGAIN. You cannot get through to their phone support. I did get fast service when I delete my return and then they sent an email within an hour that said you deleted your return, so we can't help you. I would NOT use this service.
Stacey of Lexington, SC February 5, 2009
I have used taxslayer in the past and had no problems until now. I was preparing my 2008 taxes and my federal was rejected and I could not understand why. The rejection code was about a pin issue. I called the IRS help desk and they did not see an error on their end. So I resubmitted it again and it was still rejected.
I called the number on the taxslayer website and it was out of order!! So I decided to upgrade to their preium package thinking I could get some tips as to what was going on. What I got was a customer service number that actually worked. After paying 5 extra dollars to upgrade. So the customer service rep said that because I had a negative agi for last year that the IRS had a problem with their system and are not accepting negative agi's electronically!! I have to mail my federal in! I am out of the 15 because they did not have anything about these issues on their website.
I spent money on a service I did not recieve. I have to redo and submitte my federal in by mail
Brandi of Supply, NC January 22, 2009
I saw the Taxslayer.com add stating free state and federal fill out of taxes and it would cost 9.95 to e-file. Upon e filing I tried to contact Taxslayer.com because they only filed my state not my fed and state. I was told to wait until my return was rejected and then print and mail my return! When I asked about the fact that I shouldn't be rejected and also I had paid them 9.95 to e file my taxes not print and mail them in. I wanted my money back if they were not going to be able to efile my taxes she told me the 9.95 was for being able to fill out my state taxes on their site!
She told me I would have to wait up to one week for my state to be accepted and then I could file my state but I would have to pay 9.95 AGAIN! I thought she was joking, she was dead serious. They lie in theor commercial when they say efiling fed and state is ONLY 9.95 not to mention that on their website it still states that they are waiting on a response from state on whether my taxes have been accepted or not. When I tried to print my taxes to send them since they were running so slow the print out was 17 pages of scrambled words and numbers!
I am not sure what to do at this point. I called and called I found out the company is in Georgia but that is about it! I will never use them again, I guess I am going to have to despute the charges on my debit card. Noting but false advertising and the run around DON'T WASTE YOUR TIME!
I have lost money because of these people. Even though it may only be 10.00 to most people that is a meal in my household! Not to mention the amout of time I have soent trying to find out how to file my federal which I still haven't filed, next time I am going to an accountant. It's not worth the hassle dealing with these companies
Sharlet of Mentor, OH December 8, 2008
I also had an issue with Taxslayer. It was difficult to use for Massachusetts taxes. There was no review before the form was submitted and once you submitted and got the copy, the income had been doubled because the input process was confusing. That is my issue with Taxslayer -- no final review of the tax form before it is submitted.
Their help to me was to let me know I needed to file an amended return.
Heather of Reading, MA November 30, 2008
Used Taxslayer software for 2006 tax return. Got a letter from the IRS this year that I owed back taxes. After review of the tax return, realized the software added both the federal and FICA taxes together. I did not receive any notice from the software company of this issue at the time of filing. I had faith that using software would result in correct entries as that is why I use the software to begin with. Very expensive mistake in my view.
Will never use the software again. Recommend to others to be cautious. 6K+ software mistake plus interest.
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