Complain about a product or service

TD Ameritrade

Debbie of West Berlin, NJ November 20, 2009

I have a checking account at TD Bank. I received 3 consecutive charges for overdrawing my account. When I saw my account, I did not have a negative balance. The customer service agent that I spoke with said that she could not help me because I was not at my regular branch. I called my original branch and they would not put me through to the bank manager. I was diverted to csr and told that because I qualify to use my account into the negative, I have to encur these charges. I said that I was never advised about this policy and they said that did not matter. When I looked at my account, it was not negative. TD Bank did not update my account for a couple of days and then updated it with the charges to go into the negative. I just want the 105.00 because this is my grocery money and I was not informed of this policy. Why would a bank ever allow someone to overdraw their account?

juan of BRIDGTON, ME November 18, 2009

0n november 18 2009 at 11:38am i called td banknorth. i have a car loan i live currently in maine but will be moving to the state of new york on the first week of december. the state of new york requires a copy of title to register the car. i been trying to get a copy from td banknorth for about 4 months now and im getting the run around. finally they send me a copy about 1 1/2 months ago but my name was spelled wrong. motor vehicle did not accept the title i called tdbanknorth to solve the issue.

i was told to wait about 10 days it is now 4 months with no answer, jus called today to find out they have not resolve the issue yet no one have look into it yet,and i was told by marie at tdbanknorth that they can not send me a copy of the title. it is not something they do until the car is paid in full, it is very contradicting becouse they send me a copy before, i got the run around again.

i called motor vehicle in new york and i was told that i have to bring all the documents needed to register the vehicle and it is my responsability. i called several motor vehicle departments in new york to get a second opinion, i got the same answer. td banknorth put me on hold when i call and after 5 minutes they hang up. this happen about 5 times already, in the mean time im paying 470/month on a car that i cannot register and the bank is giving me a diferent story everytime i called.

i have an excellent credit but i cannot pay for a car just to see it. my only choice here is ti stop making payments, becouse the bank told me they can do anything for me. i never seen something like it with a big institution like td banknorth. fourth months ago my car got impaund waiting for these documents it cost me 306 plus 470/month. thank you.

william of aquebogue, NY November 11, 2009

I have a 15 year loan with the bank. The loan has an annual rate of 5,75% per year of the loan. The disclosure statement states I will pay over 15 years 12,883.60 interest over 15 years. The bank has taken 9609.38 in interest in the first four and a half years. This leaves a principle balance on the loan higher than the value of the boat that is financed. The transaction history showes that every month the interest was greatly different in amount. The interest amounts don't make sense to me. I feel this loan was not handled by the Bank in a professional and equitable manner. I feel their actions in handling this loan were not legal.

Christine of Bath, PA November 4, 2009

horrible bank. been a customer for 25 years. on Sept 30 they switched computrer systems. never bounced check or bills in my life. between sept 30 and oct 29 the have gotten me for 560 over draft fees due to their computer error and i have made several deposits to get my balnace in order and they continued hitting me with over draft which put me in overdraft. today i closed my account! no more banking

Lauren of Elmsford, NY November 4, 2009

On August 20, 2009, I opened a checking account at TD Bank located on Central Park Avenue, in White Plains, NY. The main reason why I chose TD Bank was because it was explained to me prior to opening the account by Salika M., a customer service representative, that one of the features of opening an account at the TD Bank was that payroll checks could be cashed at the bank and the funds are made available immediately. To verify this, when I actually opened the account I asked the bank manager, Ruben Miller, about the payroll check cashing feature and he stated confirmed the same.

On October 26, 2009, I called the automated system to check the balance on my checking account and found that there was an unknown charge of 175 applied to my account. I went to the bank and spoke to Joseph V. who said that this was overdraft fees and that he could not help me but he would speak to the manager, Ruben M. about the chargers and he would call me back. I waited for two days I did not receive a call from Joseph. When I called him on the third day, Joseph informed me that he had been trying to bring this to Mr. M.'s attention but Mr. M. was very busy and could not address my concerns.

I went to the back to the branch on October 29, 2009 to speak to Mr. M.. When he pulled up my account he had no logical explanation for the charges except for saying it was my fault but never showed me how the overdraft was caused by my error. However, he did refund my account the 175. Not clear what was going on, I activate the online banking feature to take a closer look at my account. While waiting for the online verification to be completed, I called the TD Bank automated system on October 30, 2009 and found that another 70 overdraft fee was applied to my account.

I then returned to the bank and spoke to Mr. M. again. He attempted to blame me again because the overdraft fees were a result of returned checks. I explained to Mr. Miller that my account had insufficient funds due to the 175 overdraft fee that was initially withdrawn from my account. At which point he refunded my account the 70.

I was given access by TD Bank to log on to my account online the evening of October 30, 2009. I was able to see that I made a payroll check deposit of 715.42 on October 23, 2009 and the receipt from the teller says that I had an available balance of 747.10 and there were funds available for all of the purchases I made so I had no idea why there were overdraft fees withdrawn from my account. I also saw that there was an additional 105 in overdraft fees withdrawn from my account on October 27, 2009.

Since the funds were available when I made the deposit, I proceeded to make purchases and write checks against the account. I wrote 4 checks which totaled 137. I then made an additional deposit of 80 on October 29, 2009. The overdraft fees that eventually totaled 490 caused all of my checks to be returned.

I went back to the bank again on October 31, 2009 and spoke to Anna-Kay W. who finally explained that even though the funds appear on the deposit receipt to be available only 100 of the deposit is truly available. So the purchases I made were more than what I had available and that is why the overdraft fees were applied. I was never told that in the past and the deposit receipt says the funds were available so I used the funds.

Further, review of my account history shows that in the past when payroll checks were made available immediately, when I used those funds, there were no overdraft fees applied. Ms. W. refunded my account 140 but was not authorized to refund the remaining 105 in overdraft fees that were withdrawn until she spoke to the new assistant manager and said she would call me by November 3, 2009.

As you can imagine, this has been a very humiliating, stressful, and disheartening experience. I had to burn extra gas because of their error and I am also concerned about the additional fees I may have to pay to the other party because of the returned checks. To further add insult to injury, today is November 4, 2009, and I have not heard from Ms. W. or anyone else from the branch as of yet. This means I will be returning to the branch again today. 490 in overdraft fees caused my checks to be returned. The bank still owes me 105, plus whatever fees are incurred by the other party, the cost gasoline

karla of south amboy, NJ October 15, 2009

After I called to complain w online, and they put me on hold and said that i used it as a cc, i hung up and called my branch. The women reversed the charges.

karla of south amboy, NJ October 15, 2009

they charged 210 worth of overdrafts fees. Unwittingly, using my DEBIT card, they "loaned" me money and charged me for it--like loan sharking. I had hundreds of dollars in another acct. Using my debit card, I was using my CASH but they did a switcharoo, charged the money late. frustration, 210 charged for about 50 spent. This is a predatory practice!

Brooks of Clementon, NJ October 4, 2009

Since the merger on Sept. 26, TD is now charging a 5.00 TRANSFER FEE ON OVERDRAFT PROTECTION. THIS MEANS THAT THEY ARE CHARGING YOU A FEE TO TRANSFER MONEY FROM YOUR ACCOUNT TO YOUR ACCOUNT! THIS IS OUTRAGEOUS. THE PURPOSE OF OVERDRAFT PROTECTION is not to have to pay any ADDITIONAL FEES. HOW DARE THEY CHARGE A FEE TO TRANSFER MONEY FROM YOUR ACCOUNT TO YOUR ACCOUNT every time you use it! I will remove my money from this bank immediately. Be aware people! BE VERY AWARE!WHAT'S NEXT???

patricia of piscataway, NJ September 28, 2009

I used the Penny Arcade machine in the TD Bank. The machine cheated me out of 50.00. Kurt Ilisije assured me this machine is checked three times a day to make sure it is working correctly, I knew the amount the machine gave me could not be right. My jar was filled to the top with quarters, dimes, nickels.

I went to the cashier and asked for the same amount of money the machine printed out well when I put it back into my jar it was only half full. Mr. I. realized there was a problem and offer me another 50.00. How many more people are being ripped off by that machine? An hour and a half was taken out of my day because Kurt I. did not care to be bothered.

Arsen of BROOKLYN, FL September 21, 2009

On 9/16/2009, I made a deposit of 5,000 in cash into one of my personal checking accounts. I received bank receipt stating that cash was received and deposited into my account. 9/17/2009, I checked my accounts and the funds were NOT deposited into my account. In fact, TDBank has taken more funds out of my account without my permission. In addition, 2 ACH debits were made from other merchants which TDBank did not honor due to their claim of insufficient funds. Indeed, there was more funds available in the account before the deposit. I contacted TDBank and they acknowledged it was a TDBank Bank Error.

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