Vanderbilt Mortgage Reviews

From top to bottom, I have never seen the level of incompetency as I have with this company. The inability to grasp simple fractions like 1/2, 1/3, and 1/4 by the customer support team, the lack of accountability from their supervisors, and the snails pace at which “upper level people” move - it’s mind boggling they are still in business. I’d be fired for the absolute clown show these people have put on for me, including issuing a check, telling me to deposit it, then promptly cancelling said check and putting my account five figures in the negative after we had paid our contractor. I’m taking borderline dangerous levels of incompetency here. Stay as far away as you can from these people.

In the beginning, they were very helpful but when problems arose, they were very hesitant to be of help. I am a 67-year-old widow on social security with a 15-year-old grandson as a dependent. They did not want to help when I reported faulty wiring. I made 2 calls to them but after 3 yes I still have not seen anyone coming by to fix the problem. The home has suffered through trim work falling constantly off the walls and doors. Rain is blowing in and leaking through both front and back doors. It has been determined that it was not set up correctly at first.

My husband and I had questions about wire transfers and paying down our loans as well as routing information and security. Meagan with customer service was so helpful with all my questions with fast knowledgeable customer support making my experience easy and convenient for secure satisfactory care!

Horrible customer service. And their rates were outrageous. Even for someone with excellent credit, they were way above the going market rate. Waited a year to try again and even after four rate cuts, the rate was the same! I'm talking two whole points! Do not use this company; they are known for their sleazy tactics, ridiculous rates, and unethical business practices.

Run. My house has mold after 5 yrs and Vanderbilt thinks they are going to dictate repairs who, what and how repairs are done. They are refusing to endorse a check because they want to dictate how the funds are used. No Way. I will see you in court and let's not forget I'm not in my home because I can't repair the mold in my house someone is going to have to pay for me not being in my home because of mold and my insurance already cut the check for the repairs.

I would like to thank Vanderbilt Mortgage for their extreme compassion and understanding. My dad passed during the process of my loan and there was extremely generous, compassionate and understanding during this time, and I would like to thank Hayden and Laurie, in particular, for helping me through this.

Since obtaining a loan 5 years ago with Vanderbilt my financial situation changed as well as the date I get paid. Vanderbilt refused to amend the due date. This now increases what I owe due to late fees. Thanks Vanderbilt for making my financial situation more difficult in order for you to maintain a policy. Your $20.00 late fee is more important than your customers.

For two years in a row, they were late paying my homeowners insurance through escrow. Customer service was not helpful. They use a third party Assurant. I ended up having to pay my insurance and it took forever to get my money back. Terrible.

Didn't enter total amount to be paid off by insurance company, Instead they turned in 26000 and kept 1800 out to make me pay, that's not what having insurance is about. And their shady actions are ruining my credit. My daughter passed on 06/02/2025 and because of them I can't get a loan to have her body moved from Florida to Texas. That's the type of people they are, they don't care!!!!

I recently just relocated and everything has been very overwhelming but I kept Vanderbilt Mortgage up to date with everything that has been going on. Although, today I made a call and I spoke with Joshua **. He was the absolute best. I informed him of everything that was going on and he reached out to his supervisor Kaley **. They came of up a solution that suit my needs to perfection. If you are having a rough month or so don’t hesitate to reach out to keep things resolved in the best way possible.

My recent dealings with Vanderbilt Mortgage Company have been nothing short of a nightmare, marked by financial inconsistencies, alleged fraudulent activity involving third parties, and what appears to be a coercive hold on property title. The most perplexing issue began with a debt forgiveness of $44,000 on my deceased mother's mobile home, despite the original outstanding balance being a mere $20,000. This significant discrepancy raises serious questions about the accounting practices and transparency of Vanderbilt Mortgage. Adding to the complexity, a fraudulent investor entered the picture, initially offering $180,000 for the property. However, the transaction quickly devolved into a series of shady maneuvers, culminating in only $16,000 being provided. Recognizing the dubious nature of the deal, I promptly backed out.

I signed my note 9/22/2020, I did not sign the contract on that day. I was told to sign it. I did not want to sign it as I needed to take I home and review it. I was told I had to read over it there. I could not read it without my magnifier reader. He told me to do the best I could. I refused. He told me the lender would sue me if I did not sign. I held out my hand and demanded consideration. He lied and said they did not do that anymore and I was all digital. I demanded consideration 3 times with my hand held out. No consideration.

I would like to extend my sincere gratitude to Customer Service Representative Paden ** and his supervisor Debra ** for their exceptional assistance. The entire process took just 15 minutes, and while I initially didn’t fully understand what was being done, the outcome was fantastic! Paden went the extra mile to ensure my issue was resolved, and I truly appreciate their dedication and support. Thank you both for making this a smooth and quick experience!

I have been working and built mortgage for 8 years. They have all right, my credit make me manipulated me. If you get in a bind, they will not help you. They will foreclose on you very fast. So I recommend anyone reading this. Do not gave a mortgage to Vanderbilt Mortgage, you will regret it

I would like to give a shout out Tim ** for making it easy to talk about my account and helping me get a resolution to fix the situation. There was no condescending remarks, insulting questions to what was already obvious. A nice calm conversation. I really appreciate Lisha my account manager as well who also made it possible. Last but not the least, I thank Mark the rep that came out today on the 90 degree weather and allowed me to talk to Tim from his phone was just awesome. The first representative that represented Vanderbilt really well. Thank you all.

Joshua ** is simply the best, I wish I could give him a million stars. If you are scared to pick up that phone please don't be. I don't know about others in the company, but I can say Joshua isn't there just for a paycheck. He goes above and beyond to help when you have fallen on hard times and things just don't seem possible.

What a great company to place the most important investment of your life in! Kelly and her manager Hunter are fantastic people. They hear your situation and do all they possibly can to assist you. I will NEVER buy another home without Vanderbilt. They live and breathe service to their customers. Kelly and Hunter have made this a wonderful experience that I will NEVER forget.

Working with VMF has proven to be a very positive encounter. I was experiencing some loss of income and had fell behind in my mortgage payments. My customer care representative, Melanie, was pleasant while offering options to help me catch up on my payments. With Hunter's approval, we settled on an option that not only would catch my payments up, would also allow me to get a head of my mortgage payments without stressing my household budget. What a relief, and to realize that VMF's goal is to keep people in their homes put me at ease. I would recommend Vanderbilt Mortgage & Finance to those looking for a mortgage company for quality service.

I contacted Vanderbilt about deferring a payment this month. I have been with Vanderbilt for almost 9 years. I let the phone rep know that I had recently diagnosed with an illness and was having problems with Christmas this year due to medical bills. Her response was “Christmas is not a hardship, you need to better budget for that.” I make my payment every single month on time with this company and the one and only month that I ever needed some understanding on MY loan, I was made to feel like total crap by this woman. I get that they deal with customers who probably try to pull this crap every other month but me and my husband both work hard every single day. She obviously is use to treating each person that calls in like they are total crap.

Spoke with Ralph about our mortgage being behind, he spoke with his supervisor Emma who was able to help us get fully back on track. It was very far the best customer service I’ve reviewed in 3 years having the home. If I could speak to Ralph when I have any more issues it would be a pleasure. He was absolutely genuine, dedicated to helping, very informative, and most of all Polite! Thank you.