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Wachovia |
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Mary of Newport News, VA June 10, 2009 I am asked for a refund for the 210 in overdraft fees. Wachovias bad business practices are consistently unreasonable. Their system conveniently takes out the largest check/ transaction first which puts the account in a negative balance. You then conveniently take the smaller transactions (5.00, 6.50, 11.20 etc. ) after that and then claim "well I am sorry the system does that." That conveniently allows them to charge excessive overdraft fees for the smaller purchases. These smaller purchases would be covered by the checking account balance if they didn't take the largest transaction first. It would be understood if this happened occasionally but it has happened every time we have had overdraft fees in excessive amounts. I realize we have a responsibility to manage our account. However, they have a responsibility to not ABUSE their customers to [Wachovia's] ADVANTAGE. We are in the process of closing this account. I have been a customer of their for 10 years and have consistently taken the largest transactions first so that they can take advantage of us by charging excessive overdraft fees for the smaller transactions. They refunded us 21.00 and then another 21.00 after I sent an email to the online customer service. Their branch in Chesapeake, VA was extremely uncooperative. One of their division heads, B. Hogue was even less helpful. We had to pay our rent late due to this transaction. Robert of Henrico, VA June 29, 2009 How long must a bank save orginal copies of checking account withdrawal slips to keep them from changing amounts? I bought a CD and the amount was lowered in value without my knowledge. I believe that my signiture was cut and pasted (forged 95% sure) on new withrawal slip that I used to transfer funds from my checking account to CD. The orginal was destroied shortly after, I have seen only photocopy. I believe it was just to cover a simple mistake. However it did happen on the big bank meltdown date of 9/22/2008, and this did give Wells Fargo a motive to lowered the amount of my CD since interest rates fell by over 2% in just a couple of weeks. This could have been a business model to lower high interest rate fees of Wells Fargo after purchase of Wachovia. Many people will not know until end of year because that is when the CD's mature.They might show up with CD's of less value than stated. Thanks After hours and hours on phone and person, I have been refunded the amount I lost due to interest rate switch. Money wise I am OK. Tim of Atlanta, GA June 28, 2009 I have been a long time customer. My 2 teenage kids worked a summer job last summer and we told them they should open an account and "save some of their money" for college and for the future. So I took them to the branch and told them we wanted accounts for them but only if there were no charges, because the money they had to save was not huge... a few hundred dollars. The lady said if we did subaccounts of my account "there would be no fees or monthly charges even without any minimum balance". I learned this month when my son's account dipped below 30 that it came to my attention. They had been deducting monthly fees from his account all along. I did not look for them as I was told no fees would be deducted. Our bank statement is on average 18 pages front and back. They basically "deducted away through fees" my child's account after telling us "there would be no fees". When I called them they said they would refund 3 months but would extend to 6 months "as a courtesy"... That leaves about 200 they did not refund and refused to refund saying "I should have noticed it and called them sooner". Steve of Nashville, TN June 26, 2009 Over the past 6 weeks, I have been dunned for nearly 400 in overdraft or NSF fees, with an account that's had regular deposits (some are even direct ones) not getting credited on the day of deposit. When one makes such a deposit, at a teller-window, the balance at the time is NOT always the actual balance (if for instance a check is being refused at the time, and charged an ISF fee, this is NOT reflected, either at the teller's computer NOR in the online account data!) Additionally, there is NO provision for notifying the customer that a check is being refused, and that funds to cover it COULD be deposited (say, in CASH?) in order to avoid the refusal (and/or processing of overdraft fee) if received that day ... SOME banks have offered this as a service to long-term customers. Finally, there's no way to create even a TINY line of credit, say even 50-100, to cover such situations. Only if one is able to leave such an amount sitting in a secondary account (to be used in case of such a drop below the line) can one avoid all this. William of Jamesville, NY June 24, 2009 I believe the company claims not to have received student loan repayments, under the grace period, so that they can charge interest on unsuspecting students. In the case of son, I re-paid his loan 14 days before it was due. The check was not shown as cashed. When I called, they claimed to not to have received payment, or they would have cashed it. I sent a check at the very same time to an institution the Dept of Education Student Loan Servicing Center and their was received within 7 days that it was sent. Similarly it was not cashed but it considered paid on-time. Both were addresses were the US. Melissa of Vicksburg, MS June 22, 2009 Just a warning about the worst encounter I have EVER had with a customer service representative. This has been a horrible 6 months for me and my family because my husband's plant was shut down and he hasn't been able to find a job. We lost our home to Wells Fargo after they made a verbal agreement to accept a certain amount of money in order to "get us out of foreclosure". In fact, it had already been sold unbeknownst to us. Now we have our vehicle (last thing we own) through Wachovia, and they have made a verbal agreement to "get us out of repossession" If we send (X) amount of money tomorrow. They refused to send a fax declaring the verbal agreement, not even an email. If this was just company policy, I guess I could understand but what I cannot understand is how they (customer service rep.) could be so cold when I relayed our circumstances, in hopes that we could at least feel better about sending almost 1000.00 dollars on "someone's" word. He was dismissive, cold, patronizing. anything hateful that can be used here to describe this person, he was. In the end, I told him that I hoped he never had to face losing his job and everything he owned, just to have someone like him, belittle him. Kathryn of Florence, AL June 20, 2009 For several months, I have tried to get my monthly statements mailed to me not to get those annoying E-mail reminders informing me my monthly statements are ready for viewing. Every time I get that, I go to this bank's web site to change over for regular mailing, but my choice is always override by people who oversee such information as though they think they are the greater good for those customers who chose not to have certain things done to their accounts. I am tired of this constant battle over something so simple. On Friday, June 19, 2009, I called Wachovia's customer service. I talked with someone who is (was) a non-American, non-English speaking person about this matter. That person thought I said I no longer wanted internet access to my account so that person took it upon herself to deny me such access when I was trying to get set up to have my monthly statements mailed to me without getting any more of those annoying E-mail reminders about my monthly statements. Now I no longer have this service available. I have even gone further enough to contact both presidents of Wells Fargo and Wachovia about this matter only to be belitted and patronized by Wachovia and getting no response from Wells Fargo. I am still getting those annoying E-mail reminders. After wasting months upon months of my time trying to get this simple matter resolved, I am not going to waste any more of my time. This has gone on long enough. I am going to put an end to it quickly. My physical health is extremely weak and it is getting weaker on a daily basis. I had a major surgery this month. I am looking at another major surgery within the next several months. I do not this stress in my life to the point my weak physical health will cause me to be hospitalized all because this bank refuses to make this one simple change. I thought I would use Wachovia's free bill paying service to pay my monthly telephone, but this was a mistake. The total amount of my telephone bill was removed three times from my checking account for a total of 71.67. One of these (those) payments was applied to my parents' telephone bill sine AT&T thought that draft was from my mother's credit union checking account not from my checking account so AT&T applied such amount to my parents' bill. Luckily, my mother got that straigten out with AT&T, but I am still having a battle with both sides which is futher unecessary stress for me. Therefore, I have removed that from my account, but knowing what Wachovia has done to me concerning my monthly statements not being mailed to me, it has most likely overrode this decision as well. If this turns out to be true, I will be glad to sue Wachovia for all of this unnecessary trouble it has given me for many months now. Wachovia claims to have been rated number one in customer service for eight straight years. From the trouble I have had with this bank, I am beginning to wonder if this is nothing more than a pathological lie invented by this bank. If I do not get the results I am seeking soon, I will be glad to close my account and start conducting my banking business with a local bank that knows how to treat its customers right. Sidney of Middle Village, NY June 14, 2009 I am the executor and sole heir of my brother's account at Wachovia. Since March 23, 2009 they have refused to refund the money now owing to me. They keep changing the paper work requirements and establish hurdles. bridget of crawfordville, FL May 30, 2009 i have had a nightmare with wachovia. constanly i have been charged nsf's when money was there even when i tried to closE MY ACCT. THEY CAME UP WITH SOME THIEVERY EXCUSE for me not to close my account even with no outstanding checks. wachovia is stealing people's money. this money should be goig to the econemy not to greedy hands, i have read alot of complaints someone needs to help others stealing is wrong. loss of work , loss of food money for my children anxiety attacks almost lossing my job for trying to take care of this during working hours Wendy of Sacramento, CA May 28, 2009 I had a predatory mortgage broker convince me to get into a loan that would save me on mortage payments. Well it turned out to be a toxic loan-neative amortization, Arm changing interest rates (going up) etc etc. Beginning in January 2008 I tried to get Wachovia to modify the loan. I got nowhere so in May 2008 I had a paralegal from the Senior Legal hotline here in Sacramento try and get a better loan. Wachovia started to foreclose in sept o8. They had told me I could not pay anything unless I paid their terms. I enlisted the help of a Loan Modification attorney. In September 08 until now He has been trying to work with Wachovia for nine months. Suddenly out of the blue Wachovia via a letter from Anders said they were going to foreclose. No time for me or my attorney to respond--May 5 A Notice to Quit was taped on my door. As an Exibit A there was an attachment stating Wachovia had taken title to my home in Dec. With neither notifying me nor my Loan Mod. Attorney. This is illegal, although some lawyers I have talked to here say that because they notified of intent to sell they can just move in and sell it without notiification. Not how I read Civil Code 2924 b in California. Now I have been under the pressure to file an Answer to Unlawful Detainer--done on May 19. Now I am trying to find an attorney to go after Wachovia for Fraud, Misrepresentation. Breach of Contract, Breach of Fiduciary Duty, intentional infliction of stress Slander of Title, One and a half years of this,with everyone trying to the best of their ability to negotiate with Wachovia and suddenly Wachovia jumps in with their "order to Quit" and unlawful detainer" This is my home, I am not giving it up! I intend to live here in my home. I am 67 years old. Retired School Teacher/School Counselor. I taught children how to confront and deal with bullies. Wachovia is acting like a big bully. Advertisement
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