Bank of America Reviews

Our family recently arrived in the United States, and navigating the financial system in a new country can be incredibly overwhelming. We walked into the Gaithersburg branch on a Saturday, just our second day in the country, and were immediately greeted with incredible warmth by the branch manager, Sharon. She was professional, highly welcoming, and completely calmed our nerves. She clearly explained all the documentation and requirements we would need to open our accounts and set up an appointment for us the following Monday.

I am commenting on the excellent customer service I received from Kate in the fraud department. After reviewing my recent transactions, something came up I did not recognize, so of course they have to cancel my card. Well I was at the gas station and I really needed gas and told her this. She was able to allow a one time purchase by reinstating the card and she did this because it was after 6 I could not get to the bank. To make a long story short, Kate fixed my card for one time and waived the fee to have my new card sent faster. She and I were on the phone 45 minutes working this through. I have not experienced this kind of service from anyone, and am very grateful for her help. And this was the fraud department, mind you, where I am sure they must get tired of us, right?

POSITIVE REVIEW! Hello! I want to leave a positive comment/review for an employee that helped me tonight. I was hoping to receive a survey to leave a review, but one hasn’t come in yet. My name is Stacie **. I live in Texas. I was helped on the phone by a rep named Nick who lives in upstate NY around the Utica area with an upstate NY accent!

I had an exceptional experience with Uman ** at the Bank of America Northborough branch during a very difficult time following my wife’s passing. Uman provided outstanding customer service and guided me patiently through the process of consolidating her accounts into our existing joint account. He gave clear direction regarding fund transfers, explained each step in detail, and ensured everything was handled accurately and efficiently.

I had a appointment to see Hawraa ** assistant vice president senior banker and the appointment was on time. She was very kind and courteous, very knowledgeable about Bank of America services and out of a 1 to 10 I will give her a 15. I would recommend Bank of America to friends and family. She helped me with setting up a CD account and upgrading my credit card.

Bank of America I have been with them for quite some time now but this last transaction that happened they close my account due to the fact a payment was invalid, not knowing that the check was invalid so they decided to close my account without any type of notification so when I call the customer service number I talked to A Priscilla. Priscilla proceeds to mishandle me as a consumer, did not want to address my concern or issue as if she did not want to even learn about what was going on nevertheless.

I set up a checking account online a month ago. I received a debit card and was able to view the account online as well as through the app. I was able to set up direct deposit with no problem. Unfortunately, I also set up ACH payments. However, when the payments went through, they were declined. I went to a local bank and was told that there was some kind of fraud and that the account was changed to credit only. I was never notified of any of this. I have spent the morning trying to pay the bills that they refused to pay and are now past due. I checked the account this morning and it was showing a zero balance. I called customer service and was told by Alfred that the bank chose to close my account without contacting me about any of the issues.

The Security Department saved us nearly 1,000.00 by flagging a Zelle Transaction. It turns out the seller was fraudulent and we surely would have lost the money if not for the diligence of Bank of America's Security Department. Heartfelt thanks for the job you do. We are so grateful to have you on our team. Thanks again!!

I deposited a check on Friday at 7:30 pm and I won’t be able to get anything out of that check until Tuesday which is ridiculous. Chase and TDBank at least gives you half of the check until Tuesday which. I am probably going to close this account and stick to Chase and TDBank because Bank of America will have you starve before you get your money.

I went to Bank of America for a HELOC loan. They had me submit a whole bunch of documents (taxes, paystubs, etc) just to turn around and decline me because they say my debt-to-income ratio was too high, even though my credit score is 780, and the loan is supposed to be secured by the home equity. This was a complete waste of time. I see why this bank has such a bad rating.