Dennis of Milltown NJ (09/10/08) I used my check card while on vacation recently and continued to check my account and the money was being deducted from my account as the days went on. This went on for about 5 days. When I got home from vacation I realized that my car insurance needed to be paid so I made the decision to use the banks service of allowing overdrafts and paying a fee. I check my account the next day and found that I had over 600 in overdraft fees.
I call the bank and they told me that all of the charges that I had made posted to my account on the same day that I overdrafted my account making that all subject to overdraft fees. Even thought most of these charges were made 4 days earlier when I was sure I had money in my account and they even removed money from my account at that time.
How is a person supposed to know when a charge is posted when we as customers don't have access to that information? I saw the money come out of my account so I could only assume that my account had been charged.
My account was charged over 600 in fees and I am now going to have trouble paying my mortgage payment. I am so worried about this that I am having trouble sleeping and eating.
Carl of Blairsville, GA September 9, 2008
Carl of Blairsville GA (09/09/08) Wachovia will not accept the Durabale POA form which has been approved by the State of Florida so that I can access funds from my Uncle's account to provide his Medical Care now that he has suffered a Stroke.
If the matter is not resolved by this Friday;I will have to dismiss my Uncles care giver do to inability to access funds.
Lazaro of Belle Glade, FL September 3, 2008
Lazaro of Belle Glade FL (09/03/08) I made two debit transactions on one day, that night I check online my available balance. I seen my available balance was down to 60.00 odd dollars which already included my debits that and I knew I had possibly an automatic withdraw for my some prepaid college coming out possibly that night. So I transferred money from a savings account to the checking to cover this upcoming automatic withdraw and it showed my available balance for that day would cover.
I check my account that Saturday morning and noticed not only did they post my transfer with Thursdays date, but the two prepaid college transactions posted prior therefore having overdraft fees. Then those two debits posted afterwards incurring more two more overdraft fees. I called and spent much time, finally got back 21.00 bucks out of 140.00. Personally
My second story is simple, they received a reaffirmation agreement on a loan and claim they did not receive it on time and that it was sent back to the attorney because something was missing and they did not get it back on time. Now for the life of my loan it will continue to report as in bankruptcy to the credit agencies. Yes I would love to sue them since they have no regard for hard working people who have to work long and hard for our money. Next on my list is filling a complaint with OCC.
119.00 in overdraft fees and a credit report that shows my home loan as in bankruptcy until the loan is paid in full priceless.
Tony of Oakland Park, FL September 3, 2008
Tony of Oakland Park FL (09/03/08) I was vacationing and was using my debit card-I always use it as a credit card. Anyway out of the blue appears 10 overdraft charges all at once. I had two items that I knew would go over, but not 10. My online balance and statement never showed more than the two items overdrafting yet Wachovia people on the phone put me through this like 40-minute speal about how basically their website lies to you. She actually admitted it!
Cost me 350. Does anyone know of a class-action suit going because I know there have to be more victims of this highway robbery!
David of Hartwell, GA September 3, 2008
David of Hartwell GA (09/03/08) I have been a customer of Wachovia (Southtrust originally) for over 8 years. In these 8 years I have been what SHOULD be considered a great customer. I have paid 9 per month for this checking account of mine and only recently have I realized that almost everyone, including Wachovia, offers free checking under certain terms.
I overdrafted my account due to a stupid mistake on my part and ended up with 254 in NSF fees because of several small debits I made after the initial overdraft. Although Wachovia agreed to refund half of these fees as a courtesy, this is completely unacceptable in my opinion. I just feel Wachovia should overlook these fees ONCE considering my track record. In my estimate I have paid Wachovia close to 900 for the privilege of having this account for the past 8 years and then they treat me this way?
I took this to the highest power I could over the phone and ended up with the usual there is nothing we can do. Needless to say Wachovia lost a great customer. However, now I realize I never was a great customer to begin with because they obviously rely on these fees to keep their business up. In summary, I messed up ONCE, they took advantage of it and subsequently lost a customer. Bad business. Enjoy my 127 Wachovia.
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