William of Saint Cloud FL (09/01/08) I have only had an account for 3 months, but it has been the most unpleasant experience. I assumed my money would be safe with Wachovia. It turns out, it's safe from outsiders, but not Wachovia itself. In the 3 months, I have paid over 300 in overdraft fees. I always watch what I spend, but the way they process charges is a scam. After my first overdraft (7 charges). They explained it. By the way, it's impossible to argue out of an overdraft with Wachovia. Even though the charges in question weren't posted, or even paid for by wachovia yet, they charged the overdraft fees.
The manager at the Kissimmee branch explained that the charges were not posted, or paid for by wachovia, so I ask why I am being charged? They have no real answer. I argued that my account wasn't negative until they charged me the 175 overdraft fee. Really, I never got an excuse from him why, but they must go through alot of training to give their customers the run around. Though my account was NEVER negative, they charged me nearly 200 2 times, then putting my account in the negatives.
This whole mess with Wachovia has put me back, here I am, unable to drive or pay my bills because Wachovia stole the last check I was to receive from my last employer. I am now looking for a new bank.
James of Gallant, AL August 28, 2008
James of Gallant AL (08/28/08) On June 18, 2008, Wachovia Bank withdrew 24,038.18 from my checking account on a check from another bank. The check was an Exchange Bank check written and signed by the person whose name appeared at the top of the check. Nowhere did my name or Wachovia account number appear on the check.
To cover the check my overdraft protection of 1500 was transferred to my checking account. In addition 7,849.00 was transferred from my money market account to my checking account. All of this was done without my knowledge or approval. I only learned about this when I received a statement for payment to my overdraft protection account PLUS INTEREST.
All of this took place without a single contact from anyone at Wachovia Bank as to how I would prefer to handle such an overdraft. Is it Wachovia Banks policy to honor checks written on accounts other than the account holders name and account number? Actions such as this should be inexcusable from any banking institution.
Chris of Lake Worth, FL August 27, 2008
Chris of Lake Worth FL (08/27/08) A check I payed a bill with went through a day earlier than i expected and it took my account over a couple of dollars. Wachovia decided that in helping to protect the big bills that may be most important to me that they cleared the check first and then charged me 10 35 overdraft fees for small debit transactions made prior to them recieving the check instead of charging me one overdraft fee of 35. If they were going to honor all of the other small debit card transactions anyway, why pay the big check first when it was the last thing to go to my account.
It would seem that Wachovia is making sure they get as much money from you as they can under a false pretense of protecting you. Because my account was over drawn 2 i have had to pay almost 400 dollars in overdraft fees. I dont know how I am going to get to work this week or how i am going to eat. Wachovia [made] a bad situation even worse for their own profit. The government needs to do something about Wachovias loan shark actions.
Vera of Venice, FL August 21, 2008
Vera of Venice FL (08/21/08) Well I have been with Wachovia for the past 5 years of living in Fl because they offered good services and i thought it would be a good bank. When I got married I added my husband to my account as co-owner and got him to open a Wachovia Business account because I had so much faith in this bank. We were fairly careful witrh our banking and when overdrafts were maid we paid them in a timely manner and didnt dispute them.
However about 2 months ago our account was over drawn and the bank started to call my husband and send him letters. My husband didnt bother to let me know about the status of the account and him being the one in charge i never thought anything was wrong. Since all the letters were addressed to HIM ONLY even though its a joint account with me as PRIMARY i never opened the letters because i assumed it was for his business account.
On 8/15/08 I noticed an open letter read it and realized that the account was over drawn. I immidiatly went to the branch and attempted to resolve this matter and was told to call the number on the letter, when i called the number on the letter i was told i had to make a payment of 135.66 and that it had to be with a debit/credit/check. I attempted to take care of it with a check/debit card but could not because it was from the same instatution and when i asked if i could make a cash payment at the branch they told me it would be 192.66. They said to get a friend to use their debit card from a different bank to take care of this problem monday morning.
Monday I went to my job and spoke to a friend made a diposit after work into her account and was on my way home when i got a call that our area was on madatory eveacuation so i spent my day at a school gym with no access to anything. I called wednesday 8/20/08 with the check in hand and was told that now that my account was 58 days past due i HAD to pay with debit or credit card. I spent a whole week trying to take care of an over draft and got nothing but the run around and threats that account will be closed and reported to all other banks and that i would not get an account with any other bank.
I dontr understand what kind of bank service wont allow you to make transfer between accounts, that only contacts the secondary co-owner and then proceeds to refuse all methods of payment. it seems they want to charge the extra 40 it would be if account was forced to close. I am at loss of words and cannot believe that I was treated so poorly by the place where put my trust and funds.
I am out of over 200 and will be [blackballed] at every other banking instatution, I was hasseled, ignored, and basically looked down on as an incompatent idiot. Customer service told me over and over that there was nothing they can do as well as the overdraft RESOLUTION center where i was told the same thing. I was Lied to and confused and cheated. Never did I get a phone call on my phone or a letter in my name. I am so disgusted in this bank!
Larry of Augusta, GA August 20, 2008
Larry of Augusta GA (08/20/08) since I have been with wachovia I have been ripped off over 100 dollars, what they do is they charge you a 35.00 fee called overdraft unavailable fee and than the next day they will charge nsf fee so 70.00 for one check that bounces. This is de to them letting the Comfort Inn keep on charging my credit card that caused my acct to be overdrawn by less than dollar and they charged me a 35.00 unavailable fee and tmw will charge 35.00 nsf fee this is not the first time they have double dinged me. They are not willing to work with their customers. Since the time I have been with them I have paid at least 1000 dollars in outrageous fees.
The economic damage is that I am going further in debt as everytime I turn around I am being charged a fee and they always have excuse for it. because of the I will have no money on my birthday and the stress that it causes it unbelivable and the it causes my stomach to be upset and throw up. I have read several complaints about Wamu and nothing done nor is Wamu willing to do anything to help their customers have been on hold for over 30 mins Wamu just does not care I have other issues with Wamu too concerning fees
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