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Wachovia |
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Jennifer of Downingtown, PA August 21, 2009 i set up my online billpay for a payment of 1000.00 to be pulled from my account on 8/20/09 (my payday). my payroll deposit is credited to my account on midnight. i was hit for a 35.00 non sufficent funds fee of 35.00 because wachovia sent the bill out by paper check on 8/17/09 which reached the debitor earlier than 8/21. wachovia has pulled this one on me in the past. we would not credit me the 35.00 because they said in the customer agreement the funds should be in the account when a payment is set up. all of my other payments are paid electronically, but it's funny a payment to wells fargo would be sent by wachovia early. wachovia has held back on my debits and pulls them from my account, knowing that the account would go into the negatives. when i asked a customer service rep why the debits aren't pulled from my account immediately, he blamed the store from where i did the purchase then changed his story and said wachovia was pulling the highest debit first. i been with wachovia for probably ten years and they really have been changing in the way they treat their customers. shady business practices. i'm recently divorced, taking on the home mortgage on my own. i need a bank i really can trust. Maryann of Tampa, FL August 18, 2009 In the past couple of months I have been charged with over 600 dollars in overdraft fees on purchases made a week ago, pending or on hold. I am a single mother of two and have been going through some finanical hard ships. Since I have been with Wachoiva they have not made this any easier for me to provide for my two childern financially. Their system takes out the largest transaction first which puts the account in a negative balance. It conveniently allows them to charge excessive overdraft fees for the smaller purchases. There system is never up to date which misleads you to believe that you have available funds in your account.I have tried to manage my account online since they say would be the most up to date information, but if a transaction does not appear on their most up to date system are we going backwards in time to where we have to keep our purchases written on paper. I realize that I have a responsibility to manage my account. However, they have a responsibility to not manupilate transactions to their advantage. Keeping track of debit card pendings and holds on deposits/ withdrawals to avoid Wachovia fees, have become such a battle that I will rather close my account than continue this horrible experience.Wachoiva has been the worst bank I have ever had to deal with in my life. N. of Paradise, CA August 13, 2009 When I first opened my account with Wachovia they ordered checks with my savings account on it rather than my checking. I caught it but only after my employees tried cashing their checks and were turned away, very embarrassing for us and our business. DOMINIQUE of Wingdale, NY August 13, 2009 In the last 8 months I have been accessed with more than 3,000 of overdraft fees. Wachovia's bad business practices are consistently unreasonable and the reps online offer small refunds as " a courtesy" but these are often countered by more fees the next day. Their system conveniently takes out the largest check/ transaction first which puts the account in a negative balance. It conveniently allows them to charge excessive overdraft fees for the smaller purchases. These smaller purchases would be covered by the checking account balance if they didn't take the largest transaction first. I am told that overdraft protection is available but then denied when asking for the option. I realize that I have a responsibility to manage my account. However, they have a responsibility to not manupilate transactions to their advantage. I am in the process of closing my account. I have been a customer of theirs for more than 4 years and have both of my paychecks deposited into my account via direct deposit but are lately losing more than half of my check due to overdraft fees. Keeping track of debit card holds and holds on deposits to avoid Wachovia fees, have become such a battle that I will rather close my account than continuing this horrible experience. I am shocked to read about many similar experiences but yet the bank is still allowed to continue such practices. I will advise anyone to keep their money away from Wachovia, or they may also be overwelmed with overdraft fees, even if they consider themselve responsible individuals. Kim of Hampton , VA August 12, 2009 I opened a checking and savings account with Wachovia online. My issue with them is that being the account was opened online I was not explained how their savings account worked. I had a deposit go into my savings account and the way the account is set up is that you cannot deposit over 100 per month. So when 1,000 was deposited into the savings account it was taken out and put into my checking account. So when Wachovia saw that this amount could not be in this account, they removed it and put it into the checking account which took my savings account balance into overdraft of over 300 because I had went to the ATM and withdrew this amount. The money was there. I was given the run around by every department Wachovia have and no one helped me. It took me (2) days to even get a response of "we cannot reverse the transaction'. I was given numbers that no one answered and kept directing me back to a department that say they couldn't help me. No one could see anyone else's notes of the arrangements that I had made to bring the savings account back to 0 balance. I even went to a local branch to try and get this resolved and the Manager of the branch was given the same run around that I was given. The Manager of the local branch was very sincere and helpful of trying to get this matter resolved for me, but to no avail. Other than him (the Manager of the local branch), I felt like I was being shoved around from person to person, number to number and no one from Wachovia wanted to help me resolve this matter. I am very dissatisfied with Wachovia services and I would never recommend them to anyone for banking business. They have a very poor administrative system, or whatever they want to call it and I will never do business with them, of any kind, ever in life. Another thing that really ticked me off with them is that, it is my account, but I am not allowed to put no more than 100 per month, but they have a department that can go in and take money from my checking account for well over 100. My opinion, this is very bad business. Amelia of Jersey City, NJ August 11, 2009 I have been banking with Wachovia for about 4 years. But lately i have been having problems with them. It started when the bank took 140.06 for a .06 overdraft. The bank informed me that it charged me for using another ATM that wasnt their's which caused me to go over my account by .06. The second time was that they overdraft me before i ran out of money. When i spoke to a manager on the phone he said when over by 139.28. However i told him that i couldnt overdraft because i was following the ATM and online bank statement. Also he told me not to follow those statements because they are not correct because it is not updated as often as the sytem in front of them so i should call in and talk to an operator to have a correct balance. I call on Saturday Aug.8, 2009 and spoke to Carly and Boobie G (manager) about my account because my online account shows that they overdraft me before i was out of money and then overdrafted me again for something that was supposed to have been paid for. I asked him to explain it to me and he told me that first the bank pays for holds and the bank pays for process items. However the online statement showed that the process items were already paid for. But Bobbie said that the bank paid for two hold items first and then the proccess items and two the process items cause me to go over and the overdraft fees are 35.00 a pieces and than the cost is 17.28. Which brings a total of 87.28 as my overdraft fee. However i shouldnt have been over draft because i had enough money to cover all my purchases. When i add all my purchases, it is less than the amount in my account. However i recieved two overdrafting notices saying that i had had overdrafted. But one of the noices where for the amount of money that Bobbie Green had told me that was paid first out of my account. Which follows the online statement but Mr. G told me that the online statement is not accurate. So the information online and at the ATM do not match their system. Also i had returned an item and the money had went to my card. When I checked my card at the ATM it showed up but the bank said it wasnt there until the next day. I asked if the bank could check my inquiries and they said yes but their system do not show the amount of money i had at that time. Long story short the bank has been giving me the run around and has refuse to provide valid documentation to prove how their system run differently and that the online or ATM statements are inaccurate. Also the bank has refuse to show how i acutally overdrafted and the hard copy of all my accesses to my account. And when i went to the Newport branch in Jersey City, I was denied to see the head of the branch. I was told he never comes to the bank and i needed to call him and set appointment but noone answered when i called. Jamie of Fanwood, NJ July 28, 2009 When Wachovia (Wells Fargo) was asked to close my account (lost my job), they refused and told me that I had an overdraft of approx. 2.00. Over time, their overdraft charges grew to be approx. 1,731.20. I recently recieved a letter from NCO Financial systems, stating the amount with no back-up or proof to the conviction. Jamie of Fanwood, NJ July 28, 2009 When Wachovia was asked to close my account (lost my job), they refused and told me that I had an overdraft of approx. 2.00. Over time, their overdraft charges grew to be approx. 1,731.20. I recently recieved a letter from NCO Financial systems, stating the amount with no back-up or proof to the conviction. alicia of los angeles , CA July 24, 2009 on 7/22/09 she call me because she want payment for my car she sai i ned 1700.00 to paid I said I send a chek for 800.00 she sais I send the chek back because you need to paid 900.00 more then I tell her I see what can I due and she said ok then 1 hour later she send to repossession my car know she said the I need to paid 15.632.28 to get the car back because she said the I treting her by phone I never said any of that all convertation is recorded and I try to call they send me to recordin and I paid 30.000 on this car and I don't think is ok the I losse my car because she is asking the balance of the car because I try to low the payments was 770.00 and before I had other job now I dont make the same so they never want' to low the payment I toll to yolanda,angela,from wacovian to low the payents but they didnt please help me I was not workin . now I work but not make like before .iven angela toll me y I dont go live with some so I can pay the car or find other job more please I need you help I try to paid the car and is not better for them to do better pyment lower because the economi.can't sleep at nite now no car to work Im 52 years old Debbie of Adairsville, GA July 23, 2009 At midnight 7/16/2009 my balance was over 3000.00 because I had a direct deposit to be credited that was already showing on my acct balance. At 8am however I had 140.00 in overdraft charges because I had one check and 3 checkcard purchases go through. Of course they ran the 500.00 check which made my balance (without the direct deposit) to low to over the 3 other samller charges. BUT I HAD A DIRECT DEPOSIT SITTING THERE OF 2500.00. They knew the money was there!!!!!!! They had already shown that money on my balance at midnight!!!!!!!!! I have had this acct for yrs and overdraft was never an issue as long as I had a credit card for them to charge things like this to, but WACHOVIA changed the credit card to Bank of America and I will not open another one with Wachovia. THIS IS INSANE and a very poor practice. However Wachovia seems to be able to get away with this practice without any difficulty. What can we do short of changing banks?!!!!!! When I called the CS person, Joel, was very nice but basically unable to do anything but listen to me. Advertisement
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