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David of Savannah, GA July 22, 2009 Wachovia, took and bounced checks when there was money in the bank and then refused to talk to me, actually calling the police. I have evidence, their own online documents that items were paid and then returned to charge fees. To top it all off they have closed my account with out notifying me so that my direct deposit paycheck cannot be retrieved. atonja of dallas, TX July 22, 2009 I deposited a check into my Wachovia account via ATM. I needed cas so I got cash back from the transaction same day. The next thing I know a couple of days later my accounts with bank hasd been frozen. I was placed on fraud alert because I made a transaction using the ATM and I never deposit checks. This was 1st time. The check was from another business account i have and that bank has caused me headaches as well. Anyway, Wachovia DID NOT send me any letters, mades any phone calls or anything! I called in to find out what was going on. I then spoke with a James with Wachovia who called the other bank to verify the check and stated there was a problem. Once i got everything straightened with the other bank, I called Wachovia to explain the situation. James flat out told me he didn't believe me and would need to speak with someone at my other bank and accused me of trying to defraud them! Needless to say I felt belittled and insuted for him to call me a liar and a thief, without actually saying it! he (James) then stated he was also recommending closing my account because of this one time transaction into this account! I went into a branch and dealt with some very frienly and helpful tellers who tried to explain my situation, but james was still adament about closing my account. I just tried to go into my account via web and it appears they have closed it out! I am glad they closed it! I do not want to do business with them ever again! Eryca of Bronx, NY July 20, 2009 After canceling an account with Wachovia on the 6th of July. I confirmed that all forms of business was finalized and thereby closed with Wachovia. However a week later, I discovered that they accepted a charge that somehow was made on that old account and Wachovia reopened that account, processed the charge, counted it as an overdraft and at the same time when my HR wrongly performed a direct deposit to that account, accepted that as well and immediately took out the money I "owed" all without my consent or notification. john of roswell, GA July 17, 2009 Myself & wife are senior citizens-- in late 2008 three banks we dealt with had failed --so we decided to place funds in a safe deposit box with wachovia for added security. We placed 20,000 in a safe at this location on 10/02/08, writing checks on Wachovia, then placing cash in safe. We had this box since 1991 and recently entered the box 10/02/09 and then on 05/29/09 decided to take funds out to buy a CD as a retirement fund. My signature card shows only myself accessing the box and all signatures on box are mine. when I signed in was taken to the box and keys allowed safe to be opened only to REVEAL THE CASE AND BOX WERE GONE. For folks like us age 75 plus, this has been a real shocker and nothing has happened to encourage us that our funds will be returned. I have been a 27 yr employee retired in 1985 from national firm, and realtor since then and again retired with a class A credit standing, and until now, never been robbed or defrauded. Wachovia has no idea how the loss occurred and Roswell Police have closed their file having no leads. This obviously is a gross breach of our contract with the bank as no permission was given to enter the box and certainly not to steal its contents. My wife and I think of this day and night and feel we are being held hostage by the bank, not taking responsibility for this loss of our money --- and obviously has been negligent in its failure of security procedures. When I visited this bank for a followup about a week later, I approached the front desk and introduced myself by saying, I'm the fellow who had his safe deposit box stolen". The lady behind me took my arm and said quietly, she too had her box taken -- but found later in a storage area. I secured her name, and phone. When you're dealing as an individual with a mega bank with 6000 offices est., you feel mighty helpless so we are reporting this incident to all government agencies & consumer complaint forums and news media possible to get Wachovia's attention and a proper settlement for what they have put us through. More than 6 weeks have passed and each day they prevent us from access to our funds increases their liability. Teresa of Yonkers, NY July 17, 2009 I made a CASH deposit into my account and they only released a 100.00 of it. They are holdind the rest of it for 24 hours. I have never had such horrible service from a bank. When I call and speak to a representative, they are rude and feel that if I dont like their policy and rules, I can leave the bank and go someway else. Cash is cash, it should be available immediately. Amber of payson, AZ July 11, 2009 This company is calling daily starting at 7am to 9pm. They are calling over and over sometimes less then a minute after hanging up. I have told them over 100 times to stop calling, the person they are looking for I do not know, and to remove my number from the list. They rudely reply "there is no list" or call me "liar" "crazy" "thief". I have sent emails and faxes asking the calls to stop and the phone keeps ringing. The last banker I spoke with over this said it will not stop unless I change my phone number; WHAT? why should I have to change my number to get them to stop calling me, I have proved I am not who they are looking for. lauren of palm harbor, FL July 10, 2009 The bank manager on duty at 12:45 afternoon this day, Friday, July 10th 2009 was rude, cold, obnoxious, and insensitive. I currently bank elsewhere, and intended to open an account with you TODAY. SO GLAD I AM NOT doing that anymore, as long as this woman works for you. I also was going to refer my friends, because my sister and I had a wonderful experience at the Westchase branch 2 weeks ago. Well, this woman today, changed my mind. I was too upset to get her name, but she wears glasses and has short brown hair. What happened: My father passed away. I'm POD on his account. My sister and I are trying to pay his last bills and tie loose ends. As if it's not hard enough to lose a loved one, we have his finantial situations to deal with and close off, as anyone who has been in my shoes before would understand. Well, today this bank manager basically yelled at me through the drive through atm. NO "sorry for your loss" NO "let me see what I can do" NO, NONE of that. She just screamed "I need a death certificate!" and shunned me away, as all the other cars stared. HUMILIATING. I explianed to her it takes a month to get that. I had a temp DC, and all other identification and proof that my father has passed. She didn't even ask me for it, I was so appauled after her insensitive shouting that I just wanted to leave, and so I did leave, and I now have a sour image of Wachovia. Kathryn of Florence, AL July 10, 2009 Approximatelly two weeks ago, I wrote to the president of this crooked bank for the second time how I have constantly made the same change within a 6 to 9 month period of having my statements to be sent in regular mail not E-mail reminders of informing me my statements are ready for viewing. Once again, that jerk gave my letter to someone else who purposely chose to ignore that part of my letter. It is though I did not and have not said anything about this matter from the beginning. These two "people" have made the choice for me once again of purposely keep my statements online when I have requested so many times over that I want them to be mailed to me. Also, in my last letter to these "people" I made a comment how my June AT&T bill was paid twice. One payment was through that annoying bill paying service these crooks offer. Instead of address this issue in the manner it should have been dressed, these idiots gave me the same information I gave them about this matter and I am still out 23.89. I received a letter on Thursday, July 9, 2009, from these "people" basically placing blame on me for their laziness and dishonesty by only addressing the AT&T issue and ignoring the rest of my letter. It is though they are willing to "resolve" simple issues with one-size, Ronald of Edison, NJ July 7, 2009 We have an account for direct deposit of SSI payments for my son. It is in his name but only my wife's signature can withdraw or distribute the funds. A few months a bank person allowed my son to transfer a few thousand dollars into another account without my wife's signature. The local bank admitted the mistake but their Loss Management is claiming that the monies went to the person who it was in trust for . They claim no responsibility. Now socoal security wants much of that monies back due to social security overpayment to the account. How much of the money is gone from my sons new account, the bank refuses to tell us. Their entire case rests on the fact that we did not notify them within 40 days. The statements were sent to my son instead of us. we were unaware of this. We have no idea of how much my son has spent. The monies in the account were meant for his rent and food allowance. Donald of The Woodlands, TX July 6, 2009 I had 123.23 In my Wachovia Checking account. Over a 2 day peroid i spent 132.28 on 10 transactions. Instead of being charged 1 or possibly 2 overdraft fees by Wachovia all 10 transactions were counted as overdrafts. Ive gone to the local branch several times as well as talking to customer service and their collection department to try and get this issue resolved. However they refuse to do anything about it. They have threated to put an unsatisfactory rating on my account with them as well as putting me on a consumer reporting agency to blaclist me and prevent me from opening an account with another bank. Advertisement
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