Complain about a product or service

Washington Mutual

Washington Mutual • WaMu Bank • WaMu Mortgage • Refinancings • Home Equity Loans • Construction Loans --- News • WaMu Seized, JPMorgan Chase Buys the Remains • WaMu Buys Providian • Class Action Filed

Petra of Jackson, VA June 16, 2009

Me and my boyfriend opened a bank account together when we went to school. He was the main user of the account and I had another private account at the same bank. We went on externship and out of the country for three months starting in the end of December of 08. When we both came back to town, I went in to the bank to close the accounts since we we're moving to a place without a WaMu around, that's when I find out that we owe 620 dollars all of a sudden. They tell me at the bank that they can't do anything but that I have to call. I call, they let me know that it's some 20 non sufficient funds charges and that somebody has tried to pay things over the internet, but there was no money in the account to WaMu just kept charging the account. Then they closed my private account, took the money from that one to pay off the joint account and closed the joint account too. I have now been calling the bank for 4 months. I have been hung up on probably close to 20 times, intentionally or not I don't know. I have been nothing but polite to them everytime. I now have a collections agency calling me everyday. My credit is ruined and WaMu is telling me different things everytime I call. Nobody wants to deal with this and that company is the worst managed company I have ever encountered in my life. I'm at a loss. They keep telling me they are taking care of the matter and I have even received letters from WaMu telling me they have credited me the money but when I call them they say they have nothing in their system regarding the letters they sent me. Everyone at the bank tells me different amounts that I owe, when in reality thay owe ME money. I have letters from the bank saying they crdited me back the initial charge but now WaMu claims they never sent those either. I have names of people I talked to, but I never get to talk the same person twice so it's moot. I am sure I know who did all these charges too. A guy who gets packages in many people's names. My credit is ruined and I this despite they owing me money. This has taken so long and nobody wants to help me, I'm about to give up

Rufus of Atlanta, GA June 30, 2009

I have been a faithful customer for 9 years, In April I tried to used my debit card and it was declined. Thanks God I had enough cash on me to pay for what I had consumed. I called the 800 # and was on hold for 30 minutes. Some lady said we decided to close your account. I asked her why did I not received anything in writing about this she replied you will in about 2 weeks.

I had 2028 in this account and they told me to go into a bank and close out the account. I had written 4 check before closing out this account and I was told they would clear they did not they returned these check marked "Account Closed" which now I had to pay additional fees to these other merchants that I wrote the checks too. We all need to return Wamu ugly and unprofessional ways to BBB. You guys really need to get it together.

Robin of Henderson, NV June 24, 2009

I get phone calls every day from customer service at washington mutual for a kevin J at my phone number. I tell them there is no Kevin J at this phone number and to fix this situation. The calls just continue. I do have a Washington Mutual account but not with this person I don't know Please help

Ron of Mountain View, CA June 27, 2009

I have a Savings account attached to my Checking account. Lately I have been using the Savings account to buy hobby collectables on EBay. I use the savings on PayPal to draw the money to pay to the sellers. This month I found deals on what I was looking for and bought some 15 items this month prices ranging from 3.50 - 50.00 each. Just yesterday I checked my online account, and to my surprise and amassment, they charged me 10 for each purchase which WaMu Chase calls EXCESS ACTIVITY FEE. They gave me no warnings and charged me 170 in excess fees!!! I hit the ceiling. Most of the EBay purchases were only 5 to 7 and they charged me 10 each fine for using My own Money!

Angel of Henderson, NV June 8, 2009

I received an offer in the mail that stated if I opened a new account with WAMU before April 4th, then I would receive a 100 for opening the account. Once opening the account, I had 60 days to deposit the opening balance. I met and complied with all their terms and conditions by March 6, 2009. They are refusing to honor the offer even though I have spoken to them numerous times and provided them with the documentation to prove I met their terms and conditions. I would never have opened this account which impacts my credit history.

Angela of concordia, MO June 22, 2009

After having a credit card sold several times, finally to WashMutual, I hadn't used the card in a little less than 1 year since I had other credit cards with lower interest rates. My credit score is shy of 800 and they sent me a letter in the mail saying "Since you haven't used your card in some time, we ASSUMED you didn't want it anymore and are closing your account" This hurts my credit score because of the debt to equity ratio and when I called to ask why, I was told by a rude person that it is closed and can't be reopened and that I would have to apply for another card. Like I would want another one after what they did!!!

russ of danville, CA June 19, 2009

I am a WAMU/Chase customer and have all my accounts there. Someone made a fake check, I have the "real" check in my possession, and cahsed it at a WAMU for 4400.00. WAMU will not put the money back into my account until they investigate ME. They didn't check any form of ID when accepting the check and they admit the check is obviously a fake. Frustrating to be treated like the bad guy and not get MY money back when they allowed it to be stolen by their stupidity.

LaTasha of Mesquite, TX June 18, 2009

My deposit was lost by the ATM. I made a deposit so that I could pay my monthly bills.

I noticed that when making the deposit the ATM stated that the transaction could not be completed at this time. When I noticed that it kept my deposit. I waited and I swap the card again and got a mini statement which reflected the deposit. When checking on the account. I noticed that it hadn't made the 100 available that it would normally give when making a deposit.

When I called I spoke with a manager out of New Yorks call center and was advised that I would get a call with 48 hours. So FAR NOTHING.

I've been treated as if it nothing and all they have is time. Sorry, but my bills don't and with it being that they returned them and then have told me there's nothing they can do. It's really made me think twice about leaving the account opened.

mercedes of hillside, IL June 18, 2009

Lately they try to over draft mu account with any thing, I deposit a check, knowing that the following night this other account will have enough money, now they check deposits the same day o the following morning, and they do what they call adjustments, so they withdraw back the money, that left me negative, I had to pay over 100.oo just in charges

Robert of Houston, TX June 17, 2009

This bank is the worst. They are constantly removing paid items and then reposting them once my balance gets low which causes my account to go in to overdrawn status. They tried to repost a payment of 80 to my electric company after they removed it from my online account statement. Once I notified them, it somehow appeared again without the charges. They are attempting to do it again this month. The payments were cleared and now they are attempting to repost them which has caused me to go way in to overdraft.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |