Complain about a product or service

Washington Mutual

Washington Mutual • WaMu Bank • WaMu Mortgage • Refinancings • Home Equity Loans • Construction Loans --- News • WaMu Seized, JPMorgan Chase Buys the Remains • WaMu Buys Providian • Class Action Filed

Dimitri of Las Vegas, NV July 22, 2009

I reported fraudulent activity regarding my personal cheking account on the 14th of July 2009... I was then told it would take 5-7 business days for the bank to issue a credit. The longest this has ever taken has been 5 (so I was told by the CS rep). However today is the 22 of July and I called to follow up on my claim and the CS rep tells me that they are behind due to the high volume of disputes currently being filed... and displayed the least bit of sincerity or concern in her voice and hung up on me. I did not get irrate or out of line with negativity or slandering comments. Maybe she feels since I don't have thousands in the bank, I'm not a valued customer... but if that's the case, I know people who have that type of money in a Wamu/Chase account and will be sure to pass this information on and I guarantee you will lose some valuable customers/clients...

Lashonata of Grand prairie , TX July 20, 2009

I made a check deposit in my account for 530.00. The next day my payroll check was deposited in my account. Showing that i had a balance of 2000+ and 2000+ avalible. I set up payments to be drafted out of my account. then later that day used my debit card. Which was declined. when i called wamu, i was transfered to high risk and told my account was closed. i advised the lady i have set payments up with this account and now it will return and i will have a charge, The agent told me that its my problem to take care of, and that my money will not be avalible until the end of the month. i asked to speak with a supervisor, she stated this is not an escalated call and refused to allow me to speak with a supervisor. I do not recommend anyone to get an account with wamu/chase. poor customer service.

Tom of Los Angeles, CA July 18, 2009

WaMu suspended my line of credit, asking for current information. The balance is zero. I owe nothing on the line of credit. After many months, and many fruitless calls to them, I determined their system was incapable of handling the situation and requested they terminate the relation, so I could go elsewhere. I refused to pay WaMu's termination fee, since the problem was caused entirely by WaMu. My termination request crossed their belated approval of the line of credit in the mail. WaMu has again suspended the line of credit, and now refuses to honor my request to rescind my termination request. WaMu will not release the securing trust deed on the property unless I pay them the termination fee.

Essentially, I am a hostage. They have given me two choices. Pay the early termination penalty (for something casued by their inability to act), or do without a line of credit until the termination fee period expires in Dec 2010. The people on the phone are unable to explain why WaMu will not rescind my termination request.

monica of la puente, CA July 15, 2009

This Bank charge me 20.00 with out lething me know abouth the charges, they said that the charges were for to many transactions and I don't even know that this could happen.

Al of Los Angeles, CA July 6, 2009

In reference to a levy that had been released by Child Support, my bank account could not be used, had a family emergency, the account reported "funds unavailable, but released my cleared funds to a merchant. this practiced by this bank is unbelievable, and it caused my 10 friends to drop Wash. including my self, it's no wonder they needed Chase Manhattan Bank to pull them out! There was physical and mental damage trying to live on 20 [for one week].

Carlos of miami, FL July 1, 2009

I HAVE Paid Hundreds of dollars in overdraft fees, over 230.00. how they get you is they delay posting, they post transactions 5-days after the actual transaction took place!! when i have money in the bank they delay posting it, i've seen were they take 4-5 days to post items when i have money in my account, but the moment they know you can't cover what you bought they pass it thru right away, no 4-5 days there.

Rufus of Atlanta, GA June 30, 2009

I have been a faithful customer for 9 years, In April I tried to used my debit card and it was declined. Thanks God I had enough cash on me to pay for what I had consumed. I called the 800 # and was on hold for 30 minutes. Some lady said we decided to close your account. I asked her why did I not received anything in writing about this she replied you will in about 2 weeks.

I had 2028 in this account and they told me to go into a bank and close out the account. I had written 4 check before closing out this account and I was told they would clear they did not they returned these check marked "Account Closed" which now I had to pay additional fees to these other merchants that I wrote the checks too. We all need to return Wamu ugly and unprofessional ways to BBB. You guys really need to get it together.

Ron of Mountain View, CA June 27, 2009

I have a Savings account attached to my Checking account. Lately I have been using the Savings account to buy hobby collectables on EBay. I use the savings on PayPal to draw the money to pay to the sellers. This month I found deals on what I was looking for and bought some 15 items this month prices ranging from 3.50 - 50.00 each. Just yesterday I checked my online account, and to my surprise and amassment, they charged me 10 for each purchase which WaMu Chase calls EXCESS ACTIVITY FEE. They gave me no warnings and charged me 170 in excess fees!!! I hit the ceiling. Most of the EBay purchases were only 5 to 7 and they charged me 10 each fine for using My own Money!

Robin of Henderson, NV June 24, 2009

I get phone calls every day from customer service at washington mutual for a kevin J at my phone number. I tell them there is no Kevin J at this phone number and to fix this situation. The calls just continue. I do have a Washington Mutual account but not with this person I don't know Please help

Angela of concordia, MO June 22, 2009

After having a credit card sold several times, finally to WashMutual, I hadn't used the card in a little less than 1 year since I had other credit cards with lower interest rates. My credit score is shy of 800 and they sent me a letter in the mail saying "Since you haven't used your card in some time, we ASSUMED you didn't want it anymore and are closing your account" This hurts my credit score because of the debt to equity ratio and when I called to ask why, I was told by a rude person that it is closed and can't be reopened and that I would have to apply for another card. Like I would want another one after what they did!!!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |