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Washington Mutual

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russ of danville, CA June 19, 2009

I am a WAMU/Chase customer and have all my accounts there. Someone made a fake check, I have the "real" check in my possession, and cahsed it at a WAMU for 4400.00. WAMU will not put the money back into my account until they investigate ME. They didn't check any form of ID when accepting the check and they admit the check is obviously a fake. Frustrating to be treated like the bad guy and not get MY money back when they allowed it to be stolen by their stupidity.

LaTasha of Mesquite, TX June 18, 2009

My deposit was lost by the ATM. I made a deposit so that I could pay my monthly bills.

I noticed that when making the deposit the ATM stated that the transaction could not be completed at this time. When I noticed that it kept my deposit. I waited and I swap the card again and got a mini statement which reflected the deposit. When checking on the account. I noticed that it hadn't made the 100 available that it would normally give when making a deposit.

When I called I spoke with a manager out of New Yorks call center and was advised that I would get a call with 48 hours. So FAR NOTHING.

I've been treated as if it nothing and all they have is time. Sorry, but my bills don't and with it being that they returned them and then have told me there's nothing they can do. It's really made me think twice about leaving the account opened.

mercedes of hillside, IL June 18, 2009

Lately they try to over draft mu account with any thing, I deposit a check, knowing that the following night this other account will have enough money, now they check deposits the same day o the following morning, and they do what they call adjustments, so they withdraw back the money, that left me negative, I had to pay over 100.oo just in charges

Robert of Houston, TX June 17, 2009

This bank is the worst. They are constantly removing paid items and then reposting them once my balance gets low which causes my account to go in to overdrawn status. They tried to repost a payment of 80 to my electric company after they removed it from my online account statement. Once I notified them, it somehow appeared again without the charges. They are attempting to do it again this month. The payments were cleared and now they are attempting to repost them which has caused me to go way in to overdraft.

Petra of Jackson, VA June 16, 2009

Me and my boyfriend opened a bank account together when we went to school. He was the main user of the account and I had another private account at the same bank. We went on externship and out of the country for three months starting in the end of December of 08. When we both came back to town, I went in to the bank to close the accounts since we we're moving to a place without a WaMu around, that's when I find out that we owe 620 dollars all of a sudden. They tell me at the bank that they can't do anything but that I have to call. I call, they let me know that it's some 20 non sufficient funds charges and that somebody has tried to pay things over the internet, but there was no money in the account to WaMu just kept charging the account. Then they closed my private account, took the money from that one to pay off the joint account and closed the joint account too. I have now been calling the bank for 4 months. I have been hung up on probably close to 20 times, intentionally or not I don't know. I have been nothing but polite to them everytime. I now have a collections agency calling me everyday. My credit is ruined and WaMu is telling me different things everytime I call. Nobody wants to deal with this and that company is the worst managed company I have ever encountered in my life. I'm at a loss. They keep telling me they are taking care of the matter and I have even received letters from WaMu telling me they have credited me the money but when I call them they say they have nothing in their system regarding the letters they sent me. Everyone at the bank tells me different amounts that I owe, when in reality thay owe ME money. I have letters from the bank saying they crdited me back the initial charge but now WaMu claims they never sent those either. I have names of people I talked to, but I never get to talk the same person twice so it's moot. I am sure I know who did all these charges too. A guy who gets packages in many people's names. My credit is ruined and I this despite they owing me money. This has taken so long and nobody wants to help me, I'm about to give up

Carmen of North Miami, FL June 11, 2009

My mother opened a Washington Mutual savings and checking account 3 months ago. This last month she incurred 8 overdraft charges even thought the account showed over 300 in the checking. She is on a fixed income of 682.00 she can’t afford to lose 280 a month in overdraft charges. Please. I went on the internet typed Washington Mutual overdraft rip-off and got 281 hits of people complaining about this bank. Help us if you can. Thank You!

Angel of Henderson, NV June 8, 2009

I received an offer in the mail that stated if I opened a new account with WAMU before April 4th, then I would receive a 100 for opening the account. Once opening the account, I had 60 days to deposit the opening balance. I met and complied with all their terms and conditions by March 6, 2009. They are refusing to honor the offer even though I have spoken to them numerous times and provided them with the documentation to prove I met their terms and conditions. I would never have opened this account which impacts my credit history.

Wendi of Kennesaw, GA June 5, 2009

After "bogus" Over Draft (OD) fees, I was tired of arguing with the people at Washington Mutual, showing them my bank statements that proved that indeed there was sufficient funds in the account. Slowly, I began the process of switching banks. I had my paycheck direct depoited into another bank account at Wachovia. Once I had enough money in the Wachovia account I used the Wachovia check card exclusively. I did this for 6 months, making sure there were not any "surprise" ISF or OD charges.

Almost 6 months after I closed my Wahington Mutual account I ma getting phone calls and letters from Capital Collectios stating I owe 162 in "Over Draft Fees" yet, no one can tell me to whom I am "overdrafted". I explained I gave suffficient time for any outstanding debts to be cleared from my old WAMU account and there was nothing outstanding on my record when I closed the account in December of 2008. NOW WAMU is attempting to "extort" 162 from me with out telling to whom this debt is supposedly owed. I do not want to ruin my credit, what am I to do? HELP!

jenycce of miami, FL June 5, 2009

I am extremely upset ihave had problems with wamu for over a year this has allbeen about a stolen card. The bank closed my checking account. I have had to pay the bank back the money that was stolen from my account as well as fees from the bank. i was advised not to touch my saings account. I contacted the bank and was told that as long as I kept 25 dollars in my account I would not have a problem

I recieved a message in my email today saying that i had an overage in my account. I called the phone rep immediatly she was very rude and uninterested in my situation I asked her to speak to a manager and she transfered me to the mrnu prompts and then I received a message saying that the service was closed for the night to call back tomorrow. this is very unprofessional. I will make sure and let every and any one I know not to bank with wamu

I opened another account while I waited for the situation to be fixed with the idea that I would return with the bank I have been with for 9 years. I can't not believe that with the economic status we are all in this bank would take advantage. I cannot believe that they are so bad off that theymust steal my money from my account. I am making sure that everyone I know hears about it because I dont everwant anyone to go through this.

Douglas of San Leandro, CA June 4, 2009

In 2003 I signed up for the Washington Mutual "Free" Checking Account. In 2007 I was automatically upgraded to the Washington Mutual Platinum Checking account without my awareness or authorization. The stipulations for holding a Platinum checking account are 1. A minimum 10,000 dollar balance or 2. A Washington Mutual mortgage holder. I am, in fact, a Washington Mutual Mortgage Loan holder and this may be the reason that my account was automatically upgraded.

Failure to meet the stipurlations of the Platinum Checking account results in a 20.00 dollar monthly service fee. For whatever reason, Washington Mutual began charging me a 20.00 dollar monthly fee stating that I was not meeting the terms of the account. Unfortunately, this is an account that I do not use often and this 20.00 dollar service fee went on for a little over two years unnoticed.

When I called Washington Mutual to question the 20.00 fee they confirmed the fact that I was still a Washington Mutual Loan holder and that this account should be "free." I asked their "senior manager" if they would refund my money and I was told that I did not catch THEIR error soon enough and they would not refund my money.

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