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Washington Mutual

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Carol of Aurora, NC September 11, 2008

Carol of Aurora NC (09/11/08)
I attempted to utilize the credit protection plan, that I purchased, retroactively, to clear up my credit report. I also wished to have my payments to WaMu, for my credit card, issued directly to me, instead of crediting the account.

This will not happen, because according to the above named, my account is now closed. And I thought I was doing the responsible action by paying my account off, in full. FYI- 2 of the above couldn't, or wouldn't, give me the president's of the banks name.

I have to pay a higher rate for credit, so everything costs me more.

Sara of Jamesburg, NJ September 5, 2008

Sara of Jamesburg NJ (09/05/08)
I am very frustrated and disappointed with the service that I have received from WAMU. I had a recurring charge from LA Fitness of 200 a month after failed attempts at canceling my membership and since I was filing bankruptcy I canceled my MC and was issued a new card. There was no charge in July from LA Fitness and I received a letter from them stating that I needed to update my payment option and I owed them 205 (5 for late fee). Come August - I received 2 charges on my new MC account 205 which is the July payment and 200 which is the August payment which caused me to overdraw my account.

I contacted LA Fitness and was totally clueless as to how they obtained my new MC number ending in order to charge my account. I had authorized them to charge my old MC but NEVER my new account. The Accounting Office at LA Fitness informed me that WAMU automatically updated them with my new MC number. I NEVER AUTHORIZED WAMU TO GIVE OUT ANY OF MY ACCOUNT INFORMATION TO ANYONE! I filed a claim number after being on hold for a total of 57 minutes. When I did not receive my credit or anything in the mail, as the agent informed me I called again. This time to be on hold for 44 minutes. The new agent informs me that the claim was denied and that is why I did not receive my credit.

A temporary credit is supposed to be issued until the matter is investigated and I should be informed of the status since I am expecting and lost 405 dollars! UNDER LAW - not only is WAMU not allowed to give my account number out but I am also filing bankruptcy which LA Fitness is included and they CAN NOT COLLECT FUNDS WHEN I FILED BANKRUPTCY. This information was totally ignored and disregarded and this is after I offered to fax over a copy of my bankruptcy paperwork and offered my lawyers information. This is a total violation of my privacy and rights and this matter needs to be resolved ASAP.

I have already contacted my attorney and CAN NOT AFFORD to have that amount of money tied up because of the lack of response and care in the customer service department and the claims department. I have already spent hours and hours on the phone and STILL the matter is not resolved. There is very poor communication and lack of consistency within the entire customer service department - and that is if you get someone who speaks English and doesn't hang up on you! I will be closing this account once this matter is resolved - if ever!

Overdrawn funds and additional stress

Kathy of Dagsboro, DE September 4, 2008

Kathy of Dagsboro DE (09/04/08)
I recently had a problem with my hot water heater. The damage was huge. I have no floors in my Master Bathroom, No floors in my Master Bedroom, I have lost most of the walls in My master Bathroom and Master Bedroom and Laundry Room. A day after this happened my water treatment system in the Kitchen blew up and that damaged my Kitchen Floor which is now gone, Part of the walls in my Kitchen which are now gone, Half of the floor in my living room which is now gone and Part of the walls in my Living room. I turned this into the insurance company and it is about 20,000 in damage.

The Insurance company sent me checks in my Name and the Mortgage company name which the mortgage company will not release to me until the work is done. I am a realtor and I have lost everything and not making money. I have 22 in my checking account, my bills are late and I have no money to fix my house because the mortgage company wont release the money to me. I have a 7 year old little boy and I live alone with him. My house needs to be put back together and I can't do it. What can I do

Mohammed of Largo, FL September 4, 2008

Mohammed of Largo FL (09/04/08)
My credit limit is 9700 and amount due was 0. I am 9 year Customer. Making 0 balance I went out of country and when I came back they charged 36 annual fees and reduced my credit limit to 250. I cancelled the card.

Ondrea of Pearland, TX September 3, 2008

Ondrea of Pearland TX (09/03/08)
I have several (too many) incidents with WAMU. They keep holding deposits and allowing debits just to get overdraft fees! The last straw is when yesterday we got charged 35.00 nsf for a payment made from our WAMU account to our WAMU credit card! The notice we received stated you have 2000 in your account but we have sent back your check for 179.77 because there is not enough money to cover the account.

So I call the telephone banker who cannot explain it to me why they would charge 35 and send a check back nsf when there is apparently more than enough money in the bank to cover the check! I checked the account Sept 1 when my husband got paid and there were no holds, no pending payments, nothing. I check the account yesterday (2nd) and they have the 35 nsf charge and a balance of over 2k. I asked the manager on the phone to think logically and tell me if that makes any sense. She agreed it didnt make sense and she was sorry but she couldnt reverse it. So I asked her if they are stealing from their customers because their business is going downhill? Trying to recoup that 1.1 billion loss are we? She gets irrate and tries to tell me we dont have any money. I hung up on her.

This is not the first time. They did the same thing last month and the month before that and the month before that. 3 months ago they actually credited our account 150 for charging us that amount in incorrect overdraft fees. And so it continues. Every time i call and ask them to credit the 35 back they tell me they will. A few days will pass and I will call back and then they will say they cant credit it back because they dont have the authority to do so. They are a fraud.

One time we had over 1k in savings with overdraft protection on our account. A bill goes through and is 5 short in our checking. WAMU dings us 35 instead of honoring our overdraft protection and taking the 5 out of our savings! When we called them about it they said we didnt have the right kind of overdraft protection. WHAT?

We have been charged at least 5 35 overdraft/nsf charges every month for the past 6 months. This adds up to more than what I pay for Enfmail for my daughter!

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