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Heidi of Loganville, GA August 31, 2008
Heidi of Loganville GA (08/31/08)
The company Washington Mutual uses to pick up Deposits out of the ATM...stole my money. I depoited 160 dollars in cash through the ATM. I followed the correct procedures,filling out my deposit slip, counted the money twice,followed the prompts on the ATM Machine and a couple of days later I look at my account and see that 80 dollars was withdrawn from my account. I contacted customer serivce and they told me I entered it wrong, that it was only 80 dollars.
After two weeks in fighting this Wamu sent me a copy of the envelope I used which has 160.00 written on it and a deposit slip that wasnt even mine. Whoever counted my money wrote up a whole other deposit slip signed it and wrote that i only deposited 80. This is totally false. Wamu's customer service rep and manager stated there is nothing more they can do on their end.
I had bounced checks because of this. Sharon of Houston, TX August 29, 2008
Sharon of Houston TX (08/29/08)
I have to say the people at my branch of Washington Mutual in Houston, Texas are professionals and very competent. As for the people answering the lines at the 800 number, that is a totally different matter. Not once have I ever asked for assistance and received the correct help. Recently my daughter's debit card was stolen in New York City. As she is a student, and had not other access to her money, I called the 800 number and immediately reported it. The man on the other line said they would send out another card, and that it would take 5-7 work days. Fine.
Seven work days later, I called to see if there was a problem, only to find that another card has never been ordered. I'm sorry, we can't do that, we would have had to have talked to your daughter and not you. No one told me this. And, as added information, I am a signor and guarantor on her account, as she was 18 when we opened it. They don't know who told me that, but he was wrong.
So, we had to start all over again with ordering her a card. Now we're in to the third week of my daughter being unable to withdraw cash or purchase items. Do they train these people at all? It is amazing to me the incompetence and blase attitude toward their customers. Not once, was I told, we are so sorry for the inconvenience.
Last year, the strip on my card had become worn. I was on vacation, and had ordered a new card prior to leaving town. I said, DO NOT VOID MY PRESENT CARD, AS I AM GOING ON VACATION AND NEED IT FOR RENTAL CARS, HOTELS, ETC. SHE ASSURED ME THEY WOULD NOT. I simply needed a newer card. I get to the airport, give the rental car company my card, and it had been cancelled.
My elderly father had to come to the airport; pay for my rental car, and in the process I had to withdraw large amounts of cash from my parent's bank to cover expenses my useless card normally would have taken care of. What is it with these people? I can see why this bank is in such trouble. I have yet to talk to anyone who knows what they are doing, or speaks correct English. I will be changing banks shortly.
Ron of Carnation, WA August 26, 2008
Ron of Carnation WA (08/26/08)
I received a check that was written on a Washington Mutual account, so I took it to the Redmond Financial Center branch of Washington Mutual to cash it. Since I did not have a Washington Mutual account, they would not cash the check (written on a Washington Mutual account, remember) without charging me 5.
I had to accept the 5 charge. Emily of Houston, TX August 26, 2008
Emily of Houston TX (08/26/08)
Bank of America posted a payment to WAMU on 0815. WAMU claims it was rejected on 0817 through Checkfree. After research, WAMU instructed me to contact Checkfree, but each time I did they claim no record or trace of any transaction for these dates, for my name or either account, or for WAMU. Bank of America records show it was received by WAMU and is trying to issue a cancellation. But WAMU claims there is no proof they received payment. Yet WAMU's claims of returning payment have been denied by Checkfree. I have spent over a week on the phone unable to get these companies to communicate directly, each one blaming the error on the other and assuming their part is done. I am concerned if there is electronic fraud or theft, these parties will not find out because they keep assuming the error is the other party, yet none have confirmed this.
The added problem was that the reps at the various companies kept telling me different information, so every time I called I would be told different things. The reps would not only contradict the other companies but also contradict reps at their own company and also contradict me when I tried to correct the misinformation. Because there is no direct communication between research and customer service, and there is no visible record of transactions that both can see, the notes on these accounts got confused by reps putting down the wrong notes.
Until this is resolved, I have 9000.00 debt added to one card which is not subtracted from the receiving card. This has increased my debt and will harm my credit rating. I also had to borrow the money to pay off the debt due first, and have to wait on the money to be refunded, which nobody claims to have, until I can pay the debts that I borrowed from. I have asked both companies not to charge me interest or fees for these transactions. Joseph of San Antonio, TX August 22, 2008
Joseph of San Antonio TX (08/22/08)
I was informed by mail on 8/21/08 that my interest rate on my credit card went up from 9.99 percent to 21.99 percent. Excuse me, but are we still the U.S.A.? Just got the screws put to me, and I can't do anything about it?
Have to pay exorbidently more than we charged... Not to mention all the fees they tack on... This should be illegal, and I am so mad.....
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